The riad is located in a central, yet not too touristy part of the medina. The walking distance to the main square is approx. 20 min. Our room was not nearly as nice as it is presented on the website, was not entirely clean and generally had a dated feeling (towels were very old and dirty, toilet seat half broken). The breakfast was nothing special (toast, eggs, jam), but the real reason for my negative review is the level of service. We never felt like we were treated like guets as the only motive of the staff was to extract as much money as possible from us. Whenever we asked for advice or assistance (i.e. taxi, restaurant recommendations), we were given ridiculous quotes and we never felt like the staff tried to help us out with local advice (instead they aimed to maximize their proceeds). Given the rich rate we paid for our room, I expect and entirely different level of service.... There are hundreds of Riads in Marrakech and I recommend to anybody planning a trip to seek accomodation elsewhere.

We had the noujoum suite for two nights then went exploring to the sahara and returned here for a few more nights at the end of the journey.
It was perfect - a gorgeous oasis away from the main centre so when you walked around outside you felt you were experencing the real Marrakech. I cannot find one negative thing to say about the environment , staff and service!!!
I was ill when we came back form our travels and the staff were concerned that I did not come down for breakfast and offered to get a doctor, and when declined offered to send anything I may request up to the room. Later when my family were out I answered a knock at the door and one of the kitchen staff had brought me a specially made soup to "cure" my upset tummy.
I was extremely touched by their empathy and hospitality.
Highly recommended

We really enjoyed our two night stay. The atmosphere was quiet and relaxing. The reception was friendly and relaxed. There was also good practical help in getting around the Medina and in dealing with the usual nuisances.
The main lapse was that the arranged collection at the airport did not materialise. This was compounded by the fact that the telephone number quoted in the email exchange to arrange booking was out of date. There was also no hot water on our second night.

I booked this riad without any reviews to base decision on. From the moment I contacted the host via e mail until the moment my friend and I left Lachen (?spelling) could not have done more for us. We had a tasty hot meal cooked for us on arrival, without pre booking. Breakfasts were great, Lachen booked a wonderful local restaurant (Le Fondouk). He told us how to get to places and told us to ring him if we were lost. I cannot praise the service too highly. My appalling sense of direction would have benefitted from a more obvious location so it seems unfair to mark it down for that. Lachen even wrapped a plate that I had bought to ensure it made it home. I would highly recommend this riad.