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“An oasis in busy Marrakech” 5 of 5 stars
Review of Maison Arabo Andalouse

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Maison Arabo Andalouse
3.0 of 5 Hotel   |   Derb Touareg No 67 | K'Sibt N'Hass Kasbah, Marrakech 40000, Morocco   |  
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Ranked #38 of 464 Hotels in Marrakech
Cadorago
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“An oasis in busy Marrakech”
5 of 5 stars Reviewed June 15, 2014

It is a beautiful, very well kept, old house, and therefore, stairs up and down and not overly large rooms but as we had bathroom, two rooms, and a big terrace we had a good “apartment”. Nevertheless; sufficient, everything worked, and very nice atmosphere. The raid is situated in a quite area which is very relaxing after being around in Marrakech. From our terrace we could enjoy the family life of many storks, which was fascinating. We have not been so close to storks before. Mohamed was most helpful all the time and made sure that we had a good stay.

Room Tip: We had a very nice room, No. 8, on the top floor with bedroom, living room, and a big terrace.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPaolo B, Propriétaire at Maison Arabo Andalouse, responded to this review, June 29, 2014
I have a meeting somewhere in Europe with this couple,I don't know them but it's seems they have plenty of ideas how to give more ""charm"" to the Riad almost to take advantage and give more importance of what exist naturally.
Of course I accept the suggestions,all what give more comfort and satisfaction to our guests it's our priority!!!!!!!!!!
The storks kids,that you sow from your terrace,soon they will leave,but parents will stay and next may you will see the new-born(invitation to come back)
Merci,Choukrane
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325 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 6, 2014

My family and I visited the riad for one night whilst in Marrakech. The entire staff is extremely warm and welcoming and go out of their way to assist you. The riad itself is beautiful and rich in history. Breakfast was fresh and nicely prepared. Mohammed will take care of you from the moment you arrive until your departure.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPaolo B, Owner at Maison Arabo Andalouse, responded to this review, July 1, 2014
I don' t understand those guests,on the review they say that everiting it's more than perfect,on the rating, they express less than average.........no reply,even,I know the international 5 stars hotel they went after the review was more than negative.........incomprehension!!!!!!!!!!!!!!
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Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2014

I arrived early in the morning, traveling alone and Paolo was so welcoming. Giving me tea and fresh orange juice and a detailed description of Marrakech and our surroundings. He let me check in early and check out late, working with my flight schedule. Every morning the breakfast was superb! I stayed in Room 8 which is such a quiet oasis in the midst of the bustle of the city. Everyone that worked there was so warm and helpful!!

I really recommend this Riad! It is so close to everything, I walked everywhere and it was very easy. DO it! Book room #6 or #8 for sure.

  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPaolo B, Owner at Maison Arabo Andalouse, responded to this review, June 7, 2014
Generally I'm welcoming person more attentive when young travelling alon as for this kind guest very interested to discover the bustle city.
I don't understand the vote ""Quality Price""little negative,if you pay the staff and the taxes as duty Marrakesh it's like all the big cities.
Important you relaxed on our big terrace where you spend part of the night looking the stars..........
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Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 12, 2014

The positive Tripadvisor reviews I read before I stayed there with my wife were misleading. Water pressure was no more than a dribble. Water warmed if let run for 5 minutes or so. Bathroom facilities were very basic and poorly lit, no hairdrier, no shower gel or shampoo and the towels were well worn and small. The airconditioning unit didn't work for the first night because one of the buttons on the control was jammed with grime. Mohammed fixed it next morning. The room was too small to leave the unit on all night. The riad was hard to find and the approach alleys are too narrow for a taxi and were lined with poor people, poor lighting and broken paths, etc. Otherwise I concur with Chutneypickles and others. The bed was comfortable. The rooftop breakfast was very good. The house had some charm and was very quiet. Mohammed tried very hard to make us feel welcome and was helpful. After 2 nights, we moved to the nearby Riad Marrakesh, which was cheaper and vastly better. My confidence in Tripadvisor reviews has been shaken by this experience. I was particularly shocked to see a Tripadvisor plaque there commending it as a best in class in 2013.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPaolo B, Owner at Maison Arabo Andalouse, responded to this review, May 17, 2014
No Comments, 253 excellent, 30 very good, 4 average, 3 poor, terrible 3, are the answers to our dear guest.............................
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Gibraltar
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 4, 2014 via mobile

Located in an alleyway in the Casbah the Riad is perfectly situated to walk to all the key sites in this bustling city of extremes. You are welcomed by Mohammed like family with mint tea all round and Younis the porter there to help move you in. As a family of 4 we we offered a choice of suites both well presented and perfect for a family visit. The Riad is decorated to a high Standard as is a real oasis of calm in the chaos that is Marrakesh. Mohammed is the perfect host and whilst his English is as limited as our French he was always there to see us off with advice when needed and welcome us home. Breakfast on the rooftop terrace was a highlight surrounded by the clacking of nesting storks the breakfasts prepared to a 5 star standard with fresh fruit,freshly baked bread and associated goodies served with drinks of your choice,simply understated quality.
When we left after only 3 nights we really felt we were leaving a newly found home that is how looked after we felt. If you are thinking of Marrakesh ditch the hotels stay in a Riad and if you get the chance go and experience true hospitality with Mohammed and his staff,like us you will think you have found a new home from home.

Stayed May 2014, traveled with family
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPaolo B, Owner at Maison Arabo Andalouse, responded to this review, May 6, 2014
Once again a satisfy family approve our effort to open our house not like a"" neutral hotel ""but as a """Home at Home""" for that reason I explained to my collaborators that it's very important to start the day with a fantastic breakfast at our large terrace or to take a """Dinner under the Stars"""". Ours 40 Square meters suite are convenient for family because enough big to not have bustle in the room.
Thanks for your consideration but for us it's normal you are as a family member.
Choukrane Maa Salama
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Cambridge, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 24, 2014

We stayed here for a week with our 2 children in April. Mohammed and the team made us very welcome and kept us cool with lovely mint tea. They organised taxis and gave us great advise about where to find things, they even posted are postcards! The suite was ideal with 2 rooms interconnected through a small tiled corridor. Breakfast on the terrace is a must with the storks.
Full day trip to Atlas was long and perhaps too much for the children. Nice boutique hotels outside the Medina if you need a day for pools and lunch for a change.
Would recommend the whole experience.

Room Tip: Room 6 great for families.
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPaolo B, Owner at Maison Arabo Andalouse, responded to this review, April 28, 2014
Me I wasn't there,but they appreciate the service that attentiveness staffs give them with all the attentions for the kids etc....
What I don't understand the complain about the price,you were free to choose your on line reservation see and compare the price before ,not after stay!!!!!!!!!!,for sure you selected the wrong one,the demonstrated by the fact, nobody complain about our quality price,others complains was about the location(too far from the Square,.....6 minutes walking......... the not enough big pool and Kid area etc..........Sorry to say that was better for you a New Hotel Resort with all amenities....... you looking for........and not a Original Palace with more than 100 years History.
Thanks anyway for your comment will be helpful for guests with your needs.
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Newport Beach, California
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 12, 2014

We stayed here our first 3 (of 10) nights in Morocco. When we first arrived, they didn't have a record of our reservation; we had booked directly through the internet, not a middle man, and somehow they didn't have the information.

Mohammad, who works for the Riad next door (Etoile du Sud), said, "we have no problems in Morocco, only solutions") put us in an even nicer room than what we had reserved. We had breakfast once downstairs by the courtyard fountain, and twice more on the terrace: Moroccan coffee, fresh squeezed (as in a few minutes ago) orange juice, croissants, 2 homemade jams, eggs (1 day), and Moroccan pancakes. Delicious!

Besides all this, senior manager Mohammad (different person from earlier one mentioned) was so sweet and doting on my 12 year old son, and helped us procure bus tickets, get our laundry done daily by the Riad cleaning staff, and told us what sites to visit. He was a real gem.

The only critique would be that the water pressure was weak at times and took long to hear up. Also, it is a 5-10 minute walk to the souk markets, whereas some Riads are actually alongside the souks.

The wifi connection here was always reliable (2 other Riads we stayed in had erratic connections).

Stayed April 2014
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GPaolo B, Owner at Maison Arabo Andalouse, responded to this review, April 14, 2014
I'm sorry to admit that I wasn't at the Riad when this kind Madam and his young son was at our Riad we just give to our colleague a help for overbooking.
I can't say nothing about the attitude of the colleague just I do believe the guest expecting what she booked, just sorry about the distance from the Square and Souks,but the quite and silence as a little price.
Choukrane for your well appreciate considerations
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Additional Information about Maison Arabo Andalouse

Address: Derb Touareg No 67 | K'Sibt N'Hass Kasbah, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in Marrakech
#31 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Maison Arabo Andalouse 3*
Number of rooms: 8
Official Description (provided by the hotel):
In the heart of the Marrakech Kasbah, the only Riad, which have preserve its initial structure and its Arabo-Andalouse decoration of the end of XIXeme century,Proprety of a merchants family of the old Mellah district.Leaned with visible palace "El Baadi" of XVI century where its storks are the attraction of ours terraces.Located at 7 minutes with foot of the place "Jemaa El Fna" and of the "Koutoubia" (Minaret).2 paying carparks kept at 3 minutes with foot. Plunge Pool 4 X 3 X 1.20Mts. Free High Speed Internet ... more   less 
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Also Known As:
Maison Arabo Andalouse Marrakech

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