We stayed here our first 3 (of 10) nights in Morocco. When we first arrived, they didn't have a record of our reservation; we had booked directly through the internet, not a middle man, and somehow they didn't have the information.
Mohammad, who works for the Riad next door (Etoile du Sud), said, "we have no problems in Morocco, only solutions") put us in an even nicer room than what we had reserved. We had breakfast once downstairs by the courtyard fountain, and twice more on the terrace: Moroccan coffee, fresh squeezed (as in a few minutes ago) orange juice, croissants, 2 homemade jams, eggs (1 day), and Moroccan pancakes. Delicious!
Besides all this, senior manager Mohammad (different person from earlier one mentioned) was so sweet and doting on my 12 year old son, and helped us procure bus tickets, get our laundry done daily by the Riad cleaning staff, and told us what sites to visit. He was a real gem.
The only critique would be that the water pressure was weak at times and took long to hear up. Also, it is a 5-10 minute walk to the souk markets, whereas some Riads are actually alongside the souks.
The wifi connection here was always reliable (2 other Riads we stayed in had erratic connections).