We booked this riad for our stay in November 2012. We met our driver at the airport as arranged before and smoothly arrived to the riad. The member of the staff was waiting for us and helped us with our luggage from the cab. The owner - Paolo invited us with traditional mint tea and explained us all about the Marrakech that we needed and wanted to know.
The breakfasts in the sun at the terrace were lovely every day..
We decided to spend two nights away, one in the desert and one in Essaouira and we were kindly offered discount from the orriginal price. Both trips were very very interesting, highly suggested!
Paolo had to leave the riad in the middle of our stay and left us few days with the staff.
We can not say any single word against them, all were very kind and extremely helpful (with food, booking the coach tickets etc).
We had some small misunderstnding regarding the payment in Paolo´s absence, but Paolo cleared it up on his return to our full satisfaction. Smoothly, honestly, with no hassle.
So in summary, we spent a lovely time in lovely house with lovely people.
Can not recommend more.