Marrakech can be rather overwhelming for those who have not been before - and even for those who have! This is especially the case if you stay in the old city rather than in the 'new' town - which you really should if you want to really experience Marrakech.
Fatima, Zara and Mohammed - the staff at Maison Arabo Andalouse are wonderfully kind and caring of their visitors needs. And incredibly helpful.
I travelled for a long weekend with my daughter and I cannot fault the service. The Riad entrance is just a brief walk from the road where the taxi drops you, down a couple of narrow (but well lit) alleyways. However, Mohammed was waiting when we arrived, walked us to the road every night when we went out, walked us to the nearest Bank ATM when I needed to withdraw money, set us on the right road for the nearby Koutoubia Mosque and the Djemma el Fna Square (all just a short walk, but easy to get lost without first hand advice) and was waiting (heaven alone knows how he knew!) when we came back late one night from a lovely evening at a restaurant the other side of the medina.
He is also incredibly helpful at general advice on what to see. Whilst I had been before and had planned most of my trip meticulously, it was Mohammed who pointed out that we could take a wonderful horse drawn carriage (they are everywhere, used by Morrocans and tourists alike) for a tour, choosing where we would stop and for how long - ie just renting by the hour - and choosing where and when we wanted to finish. We visited two of the fixed price government run artisanal centres and the Majorelle Gardens - including a tour of some of the new town and the walls and gates of the old city, stopped for a drink whilst all the while the carriage waited for us. And for the princely sum of just under £20.00 for just over two hours.
The only small issue was that we were not given the room we had specifically chosen and confirmed with our booking. However, everyone was so charming and another room - which my daughter adored - was offered the morning following our arrival - so really no complaints.
As we went in November, the roof terrace wasn't open - although Mohammed did show it to us. Its wonderful - and a great addition to the Riad when the weather is right.
All in all, it may not be a fancy hotel but it is beautifully decorated, feels authentically and wonderfully Morrocan, was spotlessly clean.
Perfect place to stay.