The Jardins D'Issil are quite simply stunning, a beautiful pool and romantic tents by the pool. It is extremely tranquil as there is nothing around for miles (although this is also the drawback) I stayed at the Jardins with my fiancé for 2 nights in May and we had requested the bridal suite but did not get it nevertheless our tent was lovely. It did however lack the little extras which we had had at our previous riad in Marrakech such as toiletries, hair dryer (one could be borrowed from reception however), candles, glasses, complimentary water etc. The Jardins is miles from anywhere so you can't just pop out to get a drink/supplies do these would have been appreciated. An annoyance was that on both days we returned to the room and it had been unlocked. On the first day I checked my purse just in case but not after our return from the mountains on the second day.
Despite being incredibly beautiful for us there were some major drawbacks. First, you had to hire their pool towels at 200 dirham each (refundable) and eat at their restaurant (as going anywhere else cost a fortune in a taxi). The food was a set 3 course menu for 150 dirham (about £15) but it was tasteless and always a tagine. The first night was two deep fried greasy pastries and a lamb tagine and second night a pile of chopped tomatoes to start followed by a tasteless chicken tagine which was essential bones (not a lot of chicken). As it was expensive for what it was, I would have expected some choice and better quality which would have made it a pleasant experience as the terrace all lit up was lovely. The owners, a French couple, did a round each evening of speaking to all the guests (although they clearly favoured the French).
It was however as we were leaving that we encountered the main problem. As we were getting our money together to pay, it became clear that £60 and a €20 note were missing from my purse. Somebody had taken £20 from three separate folds of money I had in my purse (mine, my partners and my sons) plus a euro note. The door had been left unlocked by the maid so anyone could have got in but it seemed a little planned. Madame came over all sweetness and light to wish us 'au revoir' but when we explained the situation in pigeon French her while demeanour changed. She said (in French) it was not possible that one of her staff stole from us, it had never happened before, it's our own fault as we hadn't used the safe (this hadn't been explained to us there was one) and she was taking no responsibility- she was in fact quite rude - on the verge of calling us liars. We said we were not making accusations but the money had definitely gone from the room and the maid had not locked the door and this was something as the owner she should be aware of. We did not use the safe (our fault) but the purse was hidden in the suitcase not on display do someone had gone through our things! Her attitude was the worse thing and she was exceptionally rude to us! For this we would never return or recommend. However it is a beautiful place and quite different - if you go take some drinks and snacks, be prepared to eat mediocre food, use the safe - it is quite an experience!
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- Also Known As:
- Les Jardins d`Issil Hotel Marrakech