We stayed at the Kasbah Tiwaline in June 2010 and would like to share our experience with you.
The Kasbah, per se, is a beautiful place to stay at, far away from the maddening Medina. Far far away from the noisy Marrakech and, above all, far far far away from all the smog.
The whole complex consists of three separate Kasbahs, each with a pool and a garden area. Anyhow, not all the pools were working and we had to demand to have our room changed. The rooms are rather dark and there are some amenities missing that the web sites and Jeremy, the owner, promised the room would be equipped with. There is no proper light, which is not a big problem after all, but a safe was promised and was not there. Unless they use big ceramic pots for safes. The rooms are also quite shabby. The bed I was sleeping in hardly held together and the first room we were offered smelled as if someone just switched off a big 100 years old generator in there and one look in the shower corner would make a fine stomach turn around.
The restaurant that promised a choice of local and international dishes was nothing but a communal kitchen, where food was served three times a day under the motto: you eat what the staff eat. No choice whatsoever, breakfast was always the same, bread, pancakes and jam every single morning. dinner was served at €16 per person and, what is interesting, you only get soup, one plate with the starter and one plate with the main dish to share. Being so far from Marrakech we did not have much choice but have dinners there. The food was nice, though the price was quite steep for what you were actually getting. The same with the overall service. Not being French, as we noticed, we were ignored every time we came to the restaurant. We always had to wait at the table for at least 15 minutes, while the owners were comfortably sitting and browsing internet and eventually we had to order ourselves from the absolutely lovely local staff, Mustafa, Fatima and Aziz right through the kitchen window. Whenever, though French guests came in, the owners, also French, were jumping with joy and attending to them within seconds. The music in the restaurant started playing as soon the French guests arrived, the same with the fountain. One can simply not overlook this, especially being the only non-French couple there...
Also, be careful with the final bill, better keep a record of everything you eat and drink as we were overcharged for wine we never had. On one bill we were charged a special tax which somehow never applied on the other bill. So better double check your bills.
Overall, although a very nice place to stay, the very disturbing service from the owners sometimes made us feel unwelcome and regret the choice. For the money you end up paying, you can easily afford a 5-star hotel in the new town of Marrakech, as we later found out from fellow travellers.
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- Also Known As:
- Kasbah Tiwaline Marrakech
- Kasbah Tiwaline Hotel Marrakech