We stayed in this Riad for three nights before heading off to Rabat and Fez as part of our week stay in Morocco.
The Riad is perfectly located just a couple of minutes away from the square – it really was the ideal place for us to go out exploring as we could just pop back whenever we needed or wanted to The area, although down a winding alley felt safe even at night.
It was lovely to be welcomed on our initial arrival with a mint tea after a long day of travelling and the room we stayed in was lovely and beautifully decorated. There was a great en-suite with powerful shower. The room was cleaned everyday and was spotless. We found it particularly useful to have a safe in the room and WIFI access was possible at times although the signal wasn’t great and we ended up going down to the courtyard when we needed to use this facility. We also appreciated the breakfast being part of the room fee although it was relatively small (compared to what we have had elsewhere) it was nice and the serving staff were very friendly.
Although our stay at the Riad was mainly positive there were some areas we felt could be improved – which reflects our 4 star rating rather than 5. After reading other reviews on Tripadvisor we decided to book the airport transfer. We were pleased to have paid for this (we were arriving at night and didn’t feel confident finding the Riad ourselves) however it would have been helpful to know in advance that the transfer would involve two people taking us to the Riad. With our limited French it took us a while to realise this when the person who collected us dropped us off in town to be taken by another. The porter had a cart to transport our luggage but having light bags we decided to carry these ourselves. The porter however hung around the Riad for a while and we felt this was because we didn’t give him a tip – but when you are paying 20 euros for the transfer we assumed the Riad would be covering this.
We are not sure on whether there is a reason for this, as we came across the problem in Fez too, but we were not given a key to the outside door of the Riad. On most occasions we did not find this a problem - we rang the doorbell it was answered promptly. There was one occasion however when we were left standing outside for over 10 minutes in the evening. Having rang the doorbell a few times and were still waiting a member of staff at the Riad opposite even went up to his roof terrace and shouted across to ours. It took the Riad’s staff a further 5 minutes for someone to answer the door to let us in. We were informed this was due to showing new arrivals around but having an external door key would have meant this wasn’t a problem.
The male reception staff were friendly and very helpful in suggesting places to see in Marrakech however we, as another reviewer has also mentioned, felt it was inappropriate to suggest guests give them a 5 star rating. No accommodation provider should be asking guests to do this regardless of the current economic climate.