This ryad has the best service of any place I've stayed in on 5 continents. The staff especially Isham and Ibrahim go out of their way to take care of the guests under their care all the while not making you feel as though you are imposing on them in any way with requests.
First, we had tried to call restaurants including La Mamounia and Royal Mansour for reservations during the new year period and told that bookings were full. The day before we arrived I asked Isham whether he could get us reservations and he said "I'm fact I used to work at Royal Mansour so do not worry I WILL get you reservations" and sure enough he did.
They arranged someone to meet our car when we arrived at the medina without us requesting. Our driver had called them and we did not have to give any instructions. This for me is the hallmark of excellent service, to figure out what the guest will want or need before they themselves know it and to have it ready before they ask for it.
Breakfast is anytime you ask for it, from 5 am to 3pm. And it is delicious.
Isham takes the trouble to find out what you are interested in, shopping, sightseeing, etc and will help you plan out an itinerary. If you are not up to dealing with hassle, he can arrange a car or a guide, with none of the margin that most hotels take on these arrangements. He'll even help with the rest of your trip arrangements after you leave marrakech if you need help.
Ibrahim is soft spoken but solicitous. Whenever we had a special request he quickly moved to take care of it.
While we were they had a guest who was ill and the staff had mobilIzed to take care of him with the kitchen preparing him whatever food he needed and Isham updating the family of how the guest was doing.
The design of the ryad is a Moroccan Balinese minimalist modern mix. In essence this means they lots of modern white walls with sparse decorative Moroccan accents and Balinese style wood furniture. The minimalist white theme allows the decorative accents to stand out without having the overpowering effect of being in an antique shop. The Balinese furniture has been overdone everywhere else but here works well here in combinations with the Moroccan bits. A
There are some drawbacks. One is that the engineering of the ryad as with most riads in Marrakech is not great. What do I mean? For example wifi reception is very variable depending on which part of the room or ryad you are in. This is probably a function of thick walls and the iron filigree work on all the windows which in theory is perfect electromagnetic shielding. Second the shower hot water is also variable sometimes very hot sometimes hot for 5 minutes then lukewarm. My sense is that this is a common ryad issue because it is difficult to get the plumbing absolutely right in the conservation area. Limitations on how large a water tank they can put on the roof also probably contribute.
Staying in this ryad was the single best experience of our trip to Morocco. Y