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“Superlative service in a design ryad” 5 of 5 stars
Review of Ryad Dyor

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Ryad Dyor
3.0 of 5 Hotel   |   1 Derb Driba Jdida Sidi Ben Slimane, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #88 of 461 hotels in Marrakech
Lencois, BA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Superlative service in a design ryad”
5 of 5 stars Reviewed December 30, 2012

This ryad has the best service of any place I've stayed in on 5 continents. The staff especially Isham and Ibrahim go out of their way to take care of the guests under their care all the while not making you feel as though you are imposing on them in any way with requests.

First, we had tried to call restaurants including La Mamounia and Royal Mansour for reservations during the new year period and told that bookings were full. The day before we arrived I asked Isham whether he could get us reservations and he said "I'm fact I used to work at Royal Mansour so do not worry I WILL get you reservations" and sure enough he did.

They arranged someone to meet our car when we arrived at the medina without us requesting. Our driver had called them and we did not have to give any instructions. This for me is the hallmark of excellent service, to figure out what the guest will want or need before they themselves know it and to have it ready before they ask for it.


Breakfast is anytime you ask for it, from 5 am to 3pm. And it is delicious.

Isham takes the trouble to find out what you are interested in, shopping, sightseeing, etc and will help you plan out an itinerary. If you are not up to dealing with hassle, he can arrange a car or a guide, with none of the margin that most hotels take on these arrangements. He'll even help with the rest of your trip arrangements after you leave marrakech if you need help.

Ibrahim is soft spoken but solicitous. Whenever we had a special request he quickly moved to take care of it.

While we were they had a guest who was ill and the staff had mobilIzed to take care of him with the kitchen preparing him whatever food he needed and Isham updating the family of how the guest was doing.

The design of the ryad is a Moroccan Balinese minimalist modern mix. In essence this means they lots of modern white walls with sparse decorative Moroccan accents and Balinese style wood furniture. The minimalist white theme allows the decorative accents to stand out without having the overpowering effect of being in an antique shop. The Balinese furniture has been overdone everywhere else but here works well here in combinations with the Moroccan bits. A

There are some drawbacks. One is that the engineering of the ryad as with most riads in Marrakech is not great. What do I mean? For example wifi reception is very variable depending on which part of the room or ryad you are in. This is probably a function of thick walls and the iron filigree work on all the windows which in theory is perfect electromagnetic shielding. Second the shower hot water is also variable sometimes very hot sometimes hot for 5 minutes then lukewarm. My sense is that this is a common ryad issue because it is difficult to get the plumbing absolutely right in the conservation area. Limitations on how large a water tank they can put on the roof also probably contribute.

Staying in this ryad was the single best experience of our trip to Morocco. Y

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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132 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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London, England, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 26, 2012

Very nice hotel!!!
Fantastic staff, very friendly and helpful... The rooms are very cleaned and well decorated.
The breakfast was superb and they did not know what else they could do to please us.

Honestly, no words to describe this piece of paradise.

Room Tip: Rooms at the top are quieter.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 6, 2012

We stayed at Ryad Dyor for 4 nights in October 2012, and couldn't have been more pleased with our choice. Our hosts Adil and Ibrahim were so friendly and helpful that it really made a real difference to our stay. Our room was fabulous and very comfortable (we were lucky enough to receive an upgrade on arrival), and the whole property is done beautifully. Breakfast was extensive and excellent (pastries, eggs, bread, cheese, fruit salad, local pancakes and freshly squeezed orange juice etc), and we found we didn't really need lunch later in the day.

The Ryad is located in the north medina and is a bit of a walk from the main square through the souks. It is an easy journey once you get your bearings, and we really liked to location as it is clearly a more residential area that is not teeming with tourists - you can get an idea of real life in the medina just on the walk to centre.

We wouldn't hesitate to stay at Ryad Dyor again. It really was lovely and the highlight of our trip.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaro, Spain
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 31, 2012

I do not know what to value more highly, the amazingly helpfull staff or the beautifully designed rooms. We stayed in the Ryad Ryor for 5 nights in total with some breaks in between and what a joy it was. The managers Adil and Ibrahim made us feel very very welcome and helped us in every possible. We really hope to return to this Ryad in the future.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 30, 2012

We were very impressed by the service at this beautiful ryad. On arrival, mid-morning, we were welcomed with mint tea, pastries and fruit, a foretaste of the sumptuous breakfast served in the morning.
Our room was a decent size for a ryad which by their nature tend to be on the cozy side. Decor was stylish but not overly design-mad. It was about 10-15 mins walk from the Djemaa el Fna, but it was a fascinating stroll through the souks and we had no problems winding our way through the alleys.
Anil and the staff could not have been more helpful. They offered to store a bag for us when we went trekking and then offered us a spare room to shower when we returned en route for the airport, again supplying tea and pastries.
The ryad has lovely areas to lounge around in, either by the pool, around the courtyard or up on the rooftop, but somehow we ended up being too busy to do much lounging! My only criticism would be the beds were a bit harder than I like.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
74 reviews 74 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 28, 2012

The Ryad Dyor is a beautiful boutique riad.  It's small number of rooms translates to a feeling of being a visitor in a Marrakech home.  For us, the hallmark of our stay was the personal service we received from the riad staff. The included breakfast (which included a simple, fresh omelette) was when and where we wanted it. Dinner was the same...one night on the rooftop terrace, and inside on a cooler night.  Each day, when we discussed dinner plans with our hosts, they made helpful suggestions for dishes.  The meals were a variety of traditional Moroccan dishes, and all wonderful. 

Our room was oh so very comfortable, and the housekeeping staff kept everything tidy and fresh. Toiletries and other amenities were just right. 

I would return to the Ryad Dyor without any hesitation. 

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2012

After some research of several ryads, we found this gem. We looked for a Ryad inside the Medina, but away from all the huzzle and buzzle. Even though it was a bit tricky to find the way to and from Djemaa el-Fna and the Souqs, getting lost in the labyrinthine streets was part of the charm. The friendly staff at Dyor made our stay in Marrakech very pleasant. We very much enjoyed the beautiful design of the room and the ryad over all. Having breakfast in the roof top terrace was also a very pleasant start of every day. They also serve tasty dinners at the ryad. We can highly recommend it.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ryad Dyor

Address: 1 Derb Driba Jdida Sidi Ben Slimane, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#81 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ryad Dyor 3*
Official Description (provided by the hotel):
In the heart of the medina of Marrakech, two ryads have been transformed into a fabulous guesthouse with plunge pool. The owners have now added their personal touch to this ryad in Marrakech. Let yourself be surprised by the stunning atmosphere of the Medina's streets and alleys, leading to the doors of Ryad Dyor. Behind these doors an oasis of serenity welcomes you....... ... more   less 
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Also Known As:
Ryad Dyor Marrakech
Ryad Dyor Hotel Marrakech

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