I stayed at this hotel at the end of 2006, having booked over the internet for my wife and my four-year-old son, as there was almost nothing else available except for the Ibis at this busy time of year.
In retrospect I wished I booked the Ibis. The hotel is not cheap, but comparing to some others in its price bracket it is not luxurious. The toilet seat had fallen off the toilet, the fan control was hanging off the wall, and there was not even any soap in the bathroom.
These problems I could tolerate, but not the rudeness of the owner, a Frenchman (not Moroccan), who made me feel very unwelcome, who told me children under eight were not allowed, and initially demanded extra payment despite having prepaid in full. I pointed out that I had checked the website before booking, and that it describes itself as "Accomodation Marrakesh for Family holidays in guest house marrakesh" and doesn't mention anything about children's ages on his website. He said that my son (aged 4, not 4 months!) would wake up in the night crying and disturbing the other guests. He also accused me of lying when I said I had phoned and had no response and claimed the phone was answered '24/7'. He obviously has no idea about children and moreover the riad was very noisy, because of poor design, and flimsy doors, so every guest talking across the courtyard could be heard in your room, everyone having their breakfast, etc.
So unfortunately we were rather disturbed by other guests due to the hotel's poor design.
On top of this the staff generally spoke no English so were pretty useless to me in a strange city. They did not offer any help to make restaurant reservations or explain where the souks or other attractions of the city because they could not communicate in English.
You would expect much better service than this in a small + expensive hotel as this one is. Definitely one to avoid.
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- Also Known As:
- Riad Moucharabieh Marrakech
- Riad Moucharabieh Hotel Marrakech