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“Beautiful and Comfortable Riad with a service better than in a 5* hotel - A magic location” 5 of 5 stars
Review of Riad Mabrouka Marrakech

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Riad Mabrouka Marrakech
56, Derb El Bahia | Riad Zitoune Jdid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #208 of 461 hotels in Marrakech
N
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
“Beautiful and Comfortable Riad with a service better than in a 5* hotel - A magic location”
5 of 5 stars Reviewed November 29, 2010

Riad Mabrouka offered us a great experience in Marrakech and made our stay ideal and very enjoyable.

We're very picky travelers with a strong attention to details (especially in terms of service) and have literally been delighted by the Riad Mabrouka, from the booking till we were back to the airport (and I can tell you this is very exceptional).

Let me tell you why.
1/ INCREDIBLE SERVICE
I could talk hours and hours about the great service from the Riad Mabrouka staff.
-> By email: Laurent, the hotel manager attended my emails very well, was also available by phone and made sure to address any of my concerns. I called it at 9 pm to make a reservation for the day after, both at his Riad + taxi + food. Everything went perfectly as Laurent took care of everything with a lot of professionalism and positive attitude. The taxi received me at the airport with a document typed with my name on it, brought me straight to the Riad. Food was ready as expected and the room was spic and span and ready to receive us.
-> Upon arrival, one of the Riad staff (Hassan) was waiting for us with a trolley to bring our luggage to the Riad. He welcomed us in the main patio with a delicious mint tea (and brought our luggage upstairs in the meanwhile), gave us a map of Marrakech with the highlights worth to be visited (and you can trust their recommendation) and disappeared to give us the time to refresh ourselves.
-> At lunch time, he prepared our table on the rooftop terrace, decorated it very well (even with a rose) and served all food and drinks like in a restaurant.
-> Anytime, we could call Hassan and Maroud and they would help us with whichever request. Call the hammam/spa to make a reservation for us, ask where we could go and eat, book a taxi, etc.
-> The cleaning lady also did a wonderful job in cleaning and organizing our bedroom whilst we were having breakfast, so the room was clean and tidy upon our return to the room - who has ever experienced this type of service, even in a 5* hotel???
-> At night, they would warm up the living room with the open fire, light candles in the stairs, play some arabic music.

2/ BEAUTIFUL RIAD
I'll put some pictures on this website, cause a picture is worth a hundred words... but to add a few points
- The Riad was nicely decorated from the entrance (fresh roses in the entrance hall) up to the roof terrace (loved the open air couches, tables and long chairs)
- The Tangier suite was very nice and the bathroom spectacular, with a view over the sky. A dressing inside the bathroom, bathrobe, hairdryer
- The Riad would always smell nice and typical to Morocco thanks to the 'essential oils' burning around the house
- When we were coming back at night, candles would be lit in the stairs
- Rooms were decorated with 'westerner and oriental' style, making the stay very cosy

3/ GREAT LOCATION
Easy to find as it's just close to the Parking de la Prefecture, 2-5 min walk from Palais de la Bahia, 5-10 minutes walk from the main square, nice restaurants located close to Palais Bahia, etc. You'll get lost in the Souk anyway, but will always find it easy to find back Riad Mabrouka, especially by taxi (unlike other Riads lost in the middle of the souk)

Want to hear about some down sides too, so you see that I really try to be objective ;-)
- Just to manage your expectations as I read some negative feedback about this topic. Riad Mabrouka provides great service and location, great transport company (mini van with AC) for an appropriate value. If you're looking for an accommodation on a very cheap budget and are willing to sacrifice on overall quality, then Riad Mabrouka will probably not meet your expectations. No need to criticize them, just make sure that you book a cheap Riad to meet your budget expectations.
- Lunch and dinner are available at the Riad, but you need to book them the night before... If you look at it in a positive way, it means that your food will always be fresh unlike other locations ;-)

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Canada
Top Contributor
110 reviews 110 reviews
28 hotel reviews
Reviews in 46 cities Reviews in 46 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 31, 2010

We had a nice stay here earlier in the month. Hassan and Maroud are two top notch guys that helped out with anything that we needed.
I would say that this Riad is more like a ten minute walk to the Bahia Palace and 15 mins to the Square though, not 2 and 5 like it states on their website.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 17, 2010

Stylish, peaceful riad in the heart of the Medina (just 3 minutes easy walk to Jemaa El Fna). Wonderful rooms and a fantastic roof terrace, the bathrooms were spectacular. However, what makes Mabrouka really special is the manager Vanessa and her wonderful team ...excellent service and advice to put many 5* hotels to shame.

  • Stayed September 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Richmond, Virginia
1 review
5 of 5 stars Reviewed August 29, 2010

The staff was incredible. Vanessa, Mourad and Hassan took care of every desire and arranged for many activities: dinners, day-trips, guides, etc. We can't say enough kind things about the staff and the accomodations. The terrace on the roof is heavenly. We even ate dinner there our last night! Mourad walked us to several sites during his (only) day off and helped us to navigate the Medina's crowds and alley ways. We whole-heartedly recommend Mabrouka to everyone and can't wait to get back.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 18, 2010

We just returned from a two week's holiday in Marrakech and the Atlas mountains. While in Marrakech we stayed at the beautiful Riad Mabrouka. This riad is an elegantly decorated villa located within the Medina and very close to the Jemaa el Fna square. From the roof terrace you can enjoy stunning views of the city while having lunch, dinner or drinks. Their exquisite food and great regional wines, served by the very friendly and helpful staff, are among the best we have had during our stay in Morocco.

  • Stayed May 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed May 4, 2010

Great location in the Medina with a small team of charming staff. Peaceful and relaxing roof terraces on different levels where the birds sang.

We had two suites which were tastefully furnished and comfortable.

  • Stayed April 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2010

Our stay at this riad was outstanding from start to finish. The location was excellent and the riad was beautiful and comfortable. The staff was very comfortable and welcoming. Every attention to detail was made to accommodate our stay and find our way. Our diverse group of travelers felt at home. The common areas were beautifully decorated and our suite, superb. We had dinner one night on the roof...excellent.

  • Stayed March 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Mabrouka Marrakech

Address: 56, Derb El Bahia | Riad Zitoune Jdid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
#189 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Also Known As:
Riad Mabrouka Hotel Marrakech
Marrakech Riad Mabrouka Hotel

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