The hotel is absolutely beautiful - tastefully decorated and set in about a hectare of idyllic gardens with 2 pools. We stayed in the "Toubkal" suite, which is very spacious and full of character. The staff are very helpful - Fatima, in particular runs the place amazingly well and the owners (a young French couple - Florence and Nicolas) are very helpful and friendly. There were a few things, though, that would not lead me to recommend this place - (i) it is very far from Marrakech centre (£20 in taxi round trip), so factor this additional cost when comparing rates; (ii) there really is nothing to do within walking distance of the hotel; (iii) although I was specifically assured that one of the pools would be heated, it was not; and (iv) despite the fact that all the literature says that children under 10 are charged at 50% of adult rates for lunch and dinner, when it came to settling up, our children (aged 8 and 6) were charged full price. When I asked Florence about this, she told me my children "ate a lot" and she had to make her money somehow. This really did not seem fair, especially as food is just presented in a tagine/large bowl (not individual portions), we ate what was given to us by the kitchen, never asked for seconds, so it was reasonable for us to assume the portions provided were standard and we would be charged accordingly. This resulted in us having to pay about £200 extra, which I felt was very wrong, but she refused to compromise at all. In the interests of fairness, I would say the food is tasty, the service excellent but, If you are considering staying here, please make sure all costs are agreed upfront.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.