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“An average hotel with a nice garden area” 3 of 5 stars
Review of Golden Tulip Farah Marrakech

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Golden Tulip Farah Marrakech
4.0 of 5 Hotel   |   Avenue du President Kennedy, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #365 of 481 Hotels in Marrakech
London, England
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“An average hotel with a nice garden area”
3 of 5 stars Reviewed November 11, 2013

I actually visited this hotel back in June with my mother, sister and three year old niece but thought I'd still review it as it may prove useful for anybody thinking if staying here. So here is a list of positives and negatives:

Positives:

- Overall, fairly decent looking hotel upon arrival. Has a welcome lounge, and internet lounge (which is the best place to get free wifi as I could not access it in my room and was relaxing with good air-con), a small but clean pool area and a lovely garden (which was particular nice to walk around with my 3 year old niece).

- Check-in and out was easy and fairly quick

- Stayed in a bungalow, which was nice and gave easy access to the garden and pool area. It was nice to have your own contained space. The bungalows have two sleeping areas (a double bed upstairs and sofa beds downstairs), two bathrooms, two tv's and air con. Cleaners came everyday.

- The location of the hotel was so so. It seems that the more space there is in and round the hotel, the further away you are from the city center and main square. Therefore, it seems that most hotels end up being a 20-30 minute walk to the main square and 15 minutes to the New Town, where you can find shops and restaurants. But nevertheless, we found our way to the sites and the tourist hop on & off bus stops around the corner.

Negatives:

- Despite sending a message that we would be arriving to the hotel late, when trying to go to the restaurant for food (as we were half board), we were turned away, told they were closing and that we had to buy food if we wanted it, despite the fact that we had in essence already paid for dinner. Other hotels I have stayed at in the past at least put a packed snack away but not here. Was not impressed, especially as they did not feel anything in regards to at least giving my three year old nephew something to eat (and we could see the food right there!)

- The point above somewhat sums up the majority of the staff here who sometimes put a smile on their face sometimes but overall, were not really bothered. And this was the case when we complained about something concerning our room. We had to report the same thing 2-3 times before anything got done

- Bungalow: Although we certainly appreciated the bungalow in comparison to the standard rooms we viewed, there were three issues. The first is the amount of ants that are on the floor and this is what we complained to reception staff about so we could get some ant power put down. Now, yes, I accept we were situated in a garden so maybe this is bound to happen. But if staff know this happens, then they should at least make an attempt to put ant powder down so bungalows are not over-run with ants.

Secondly, the upstairs air-con was very poor, which again warranted a complaint to reception, who took their time in getting somebody to fix it. After it was fixed, it seemed to operate exactly the same so this was disappointing and not nice in the hot weather.

And finally, and most importantly, please be warned that the two downstairs sofa bed are as narrow as seem in pictures.....they do not open up and expand. So for me and my mum who are around 5'3, it would just about do. But if you were taller or bigger (especially for a man or teenager), you will probably find these sofa beds too small. Look up the pictures of the downstairs of the bungalow and understand that what you see (the sofas) is the sofa bed in width and length. I think this is definitely misleading to visitors here and unless you are travelling with children to sleep downstairs, you may have a problem.

- Also, unlike what the website says, there is no children's play area....just the gardens and the pool.

- Repetitive food for both breakfast and dinner (Eat out for more variety)

So overall, this hotel had its positives and negatives. I'm not sure if I would stay here again. The garden's are good if you just want to lounge and enjoy the greenery. And my niece did enjoy playing outside so that was a plus. And I did like the bungalow concept for families. But this is a very standard hotel with not much customer service so I would explore other places to stay.

Room Tip: Bungalows are good for families and can be better value that booking individual rooms. But be aware...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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730 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 30, 2013

I only actually used this hotel for two nights, I took part in a trek across the Sahara an this was our before and after accommodation to sleep and shower.

We were able to check I on the first night about 1am, the room was tidy, clean and had a cute balcony. It was perfect for what we wanted, the bed was comfy and the shower powerful.

On the return after the trek we were checked into a different room this was also pleasant fully functioning.

The bar area is nice and not too expensive the only downside I really had was that the breakfast wasn't up to much, couldn't find any spoons and they run out of a few things :(

It is very close to the main market square which was fab, if I remember rightly the fare was 40 dirham. A lot of cheap bargains, It was a great night in the square definitely a must.

Stayed October 2013, traveled with friends
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London
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 20, 2013

With the exception of the bar and perhaps the [cold] pool area, this hotel is really devoid of service. I was staying there with an admittedly large party. This party needed to check out all at the same time, but if there were extra staff available to help then I did not see them. They offer an inclusive buffet style half board, but more than any other place in Marrakech this seems to mean bread, bread and more bread, coffee is average and juice is watery.
That said, the bar was nice and the staff there, although run off their feet coped well.
The hotel is in the dull Hiverage area, but close enough to walk to the old town or some life (although it is really not much better there, only different).
There have to be other hotels to go to, pay a couple of extra dollars and do that.

Room Tip: Try to get a room away from the road. Pool area is OK.
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Toronto, Canada
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed October 15, 2013

This hotel was night 5 and 6 during an 8-day mini-bus tour and subsequent 6-days travelling Morocco alone. It was the best overall hotel during the tour but pales compared to the Riads in the Medina.

The hotel common areas are clean and presentable. The pool and grounds are well manicured.

Internet is randomly unreliable. They have routers spread across the building for an illusion of Wifi. One you connect to in the morning will probably not work by afternoon. It's like they have one modem and plug it into one router at a time. You can see clusters of guests wander with laptops to congregate in areas that work. Sometimes the bar... sometimes the lobby... sometimes no place at all.

We changed rooms 4-times upon arrival. The first smelled like a toilet. The second had a broken air conditioner. The third reeked of cigarettes. The fourth was acceptable as our standards fell.

The food was good but, I barely ate. I was into my 4th day of traveler's diarrhea. On that note, the toilet paper is terrible and my bum was rubbed raw.

The sour point for me was the porters. During check out, there were lines at all of the slow, tiny elevators. I opted to carry my 50-pound bag down 5 flights of stairs (which was not actually a hardship). The problem came when I entered the lobby and a porter forcibly grabbed my bag. At one point, we were both holding it as I tried to make clear I didn't want his help. He would not let go. He rolled my bag 10-feet to the bus (yes... it had wheels) and then lingered for a tip. He would even walk into my vision as I turned my back. Meanwhile, there are people who actually needed help with their bags. Completely unacceptable!!!!

Room Tip: The rooms are a random mess. We changed four times because of toilet smell, cigarette smoke and a br...
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amstelveen, The Netherlands
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed October 13, 2013

We stayed in a bungalow, which was very spacious and had a nice view of the garden. The cleaning crew came daily to wield a mop and replace towels in both bathrooms.
The hotel is well situated, with large grounds that give you the idea of a 'country' stay whilst being in the city. Quite a few restaurants nearby, attractions in walking distance or a (cheap) short taxi ride away.
We had half board, breakfast buffet was so-so: limited choice, no variation. We tried dinner, but that was of poor quality. Twice we payed a supplement for dining in the Italian restaurant, whci was OK (i.e. you had some say in what you could eat and quality was better - not overstewed). We also swapped dinner for lunch a few times, for salad and a bread roll buffet was just OK. From what we heard from other people such buffets seem par for the course in Morocco though. So we just had a couple of meals elsewhere, which were much better.

Room Tip: No idea about the rooms in main hotel. Bungalows ( a duplex with separate sleeping area and 2 bathro...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iroquois, Canada
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed October 4, 2013

Of the four hotels we stayed at during a recent visit to Morocco the Golden Tulip Farah Marrakech was the best. It was not four star as advertised but fine for our needs.While the rooms were not bigger or significantly nicer than the other hotels the property was set up and designed to be accommodating. Service was for the most part delivered with the grace and sincerity that Morocco is famous for. My husband left a book in the restaurant and it was safely waiting for him at the front desk the next morning.The garden and pool area were delightful and our room enjoyed a lovely balcony where each morning I could sit and enjoy the fresh air before the onset of the day's heat. I grabbed coffee from the restaurant buffet, returned to my room and lingered with the view before facing the frenetic pace of the Moroccan traveler.The bar was spacious and the wine selection adequate and served, for the first time in our trip, by the glass. A large lobby also accommodated our group socializing.Unfortunately the food in the buffet was disappointing both at lunch, dinner and breakfast but at this, the final phase of our vacation, we had come to accept the limitations of the food and eat with some caution as others in our group had become ill by the time we reached Marrakech. The hotel includes a few quite interesting shops that were always closed when I was in the hotel which was disappointing as I had some Moroccan currency that I wanted to get rid of and had seen some quite nice items in the store windows.The hotel location is perfect for easy access to the famous Jemaa El Fna square and the labyrinth of soukes. The property seems to be a vacation destination for young French vacationers who fully utilize the bar and pool area.

Room Tip: As the elevators are a little undependable ask for a lower floor so the stairs are doable. Be sure t...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Glasgow, Scotland
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed September 20, 2013

The hotel is set in very attractive gardens in a quiet part of Marrakech. It's about a 20 minute walk to the main square and the soukes or about 5 mins in a taxi, horse and cart or tuk tuk! Cost for each vary depending on how good your negotiating skills are and how receptive the driver is. Anything between 40 and 80 dhs.

The room we were in was a duplex that opened out in to the very leafy and well kept garden. The bed was upstairs along with a cupboard. The bathroom and small living area are on the ground floor. Both parts were clean however the bathroom towels were a bit thin but perfectly usable.

The breakfast was a typical continental fare event with a mixture of pastries, cold meats and cheeses. Generally all of these were fresh. There were also a couple of hot items which didn't look very appetising!

The best (free) wifi reception was in the lobby area with virtually no wifi in the rooms.

All in all, a pretty safe bet for Marrakech on not quite a budget but a solid 3* hotel with great pool and gardens.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Tulip Farah Marrakech

Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#143 Spa Hotel in Marrakech
#181 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Tulip Farah Marrakech 4*
Number of rooms: 242
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Also Known As:
Golden Tulip Farah Marrakech Hotel Marrakech
Golden Tulip Marrakech
Hotel Farah
Marrakech Golden Tulip

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