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“Better than some reviews would lead you to believe!” 3 of 5 stars
Review of Golden Tulip Farah Marrakech

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Golden Tulip Farah Marrakech
4.0 of 5 Hotel   |   Avenue du President Kennedy, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #348 of 465 Hotels in Marrakech
Newcastle, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Better than some reviews would lead you to believe!”
3 of 5 stars Reviewed May 6, 2013

Was a bit nervous having read other reviews but was very pleasantly surprised by the Golden Tulip. Staff were very friendly and helpful and our room looking over the pool couldn't be faulted, being clean with no problems. Just a few minor issues - when more than 1 person is checking in, it would be useful to have more than one receptionist checking guests in; more fruit at breakfast please ... and a heated pool would be appreciated (it was BALTIC!!). Being half board, we were able to try all the restaurants - and being vegetarian, I was very pleasantly surprised by the choice. Main complaint - no English speaking news channel available - but maybe it's nice to get a break from the world's bad news. All in all, value for money - and yes, I would return!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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588 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
South West London
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 18, 2013

This hotel is extraordinarily well-designed, but isn't run with half the same attention to detail.

Travelling as a family of four, we stayed in a lovely bungalow overlooking the pool. There was a palm tree outside the patio and little paths leading to and from the main areas. There are two pools, one just right for my 4-year-old and one that was deeper - watch out though, neither of them were heated - and loads of sunloungers you can pull up to wherever you want. There's also some grass where impromptu games of multi-cultural hide-and-seek and tag took place. I can't recommend the whole pool complex highly enough.

But when we arrived, the bungalow hadn't been cleaned. So we asked to be moved to another room, (which they assured us had been), but it was in an even worse state. The cleaning ladies (who speak fluent French) did eventually turn up to clean the first room. But we had to ask them three times to get the bedding right. My four-year-old didn't take kindly to being offered a cot, for example. But eventually, they got it right. One other thing - the electricity was down in the main bedroom, so a man came to fix it (very quickly!), which he did by shoving some paper into the fuse box!

The breakfasts were good - I did see them replenishing some dishes, unlike other reviewers. We tried to order lunch on our last day - the waiter took our order at 12, but then when I went to chase it up at 12.25, I got told it wouldn't be ready till 12.45 at the earliest as the kitchen didn't open till 12.30. It would have been expensive too!

Given the quality of service, we did begrudge the price of our stay. But the pool was a brilliant oasis away from the madness of the medina.

Room Tip: I'd recommend the bungalows.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrakech
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 9, 2013

Jusr booked in here it is totally in need of updating , you cant get internet in your room . The bedrooms awful yhe towels grey and grubby you even have to pay gor the safe . Will be checking out tomorrow as were boojed for 5 nights to find a decent clean hotel !!!

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 of 5 stars Reviewed April 3, 2013

Definitely not a 4 star hotel..best 1 star
i went there for my hen night from 29th March to 01st April 2013. The staff at the door was really nice.But the cleaners and the receptionist women were just appalling. first our room didn't have towels, then there was no remote which we asked for 2 times. The 3rd time they told us the hotel was full so there was no remote available. There was no fridge in the room, the toilet sink was dirty when we got there whereas the room was supposed to have been cleaned. We requested someone to come and clean it but they never did it.
In the morning the cleaners push the chairs instead of lifting them. Hence you can hear everything happening next door when they clean.
The orange juice they offer with the breakfast is more like an orange powder mix with water.. better order fresh fruits than drinking this "orange juice".
You have to request everything there to have a decent sleep..

Good point: The staff is really nice, the breakfast was OK.

Room Tip: Do go for room 22x
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  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birmingham
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed April 1, 2013

We stayed for 6 nights at the Golden Tulip Farah from 25th -30th March it cost us £244 for a twin room with a garden view for 2 people BB and around £500 each for the flights. Its and cheap price and the saying goes you get what you pay for. I wouldn't rate this a 4 star hotel more like a 2 star. I will begin by pointing out the positives. The staff are generally very friendly warm and attentive.If you ask them they will book restaurants on your behalf ect There is a pool and sun loungers and you do get breakfast included in the price and you get a bed shower television and your own toilet shower. It is also a fantastic location very close to the airport and Medina and other hot spots.
Now to the negative points - The lifts are tired and old and need fixing. The carpet on the 3rd floor is disgusting stained and dirty. The white bed linen they provided me with was stained and the duvet covers are old tired with fluff and bits. The cleanliness of the rooms was below standard. The cleaners came every morning to rearrange our belongings rather than clean. They don't change the bed linen. I resorted to putting mine in the bathroom and throwing water on it to ensure that i would get new bed linen but it was always stained somewhere so made no real difference. The television is basic with 1 British channel and then BBC world news. There was no remote for the television. The room is very basic so don't raise your hopes. There was no working wifi or computers for the duration of our stay. They had technical problems. I found this rather inconvenient we had to resort to going to the hotel next door (Kenzi) to use the managers office to search for Hamman spas in the area. The hotel breakfast was very basic if not dire! The highlight of the breakfast was the lady making pancakes. However, she was not there every day and once she had run out of mixture that was it. Breakfast is served from 6.30am 10.30am food should be provided like promised during those hours. But it was more like first come first serve and some days certain foods were just not there. There was no consistency. The eggs were cold and looked sloppy, the potatoes were cold. The cheese if they had any tasted like rubber. The fruit and pastries were decent. The hotel don't upsell their services at all. We had to ask about trips and certain services. We went to the Atlas mountains through the hotel and that was fantastic! Bring plenty of money because there are things to buy everywhere. You can get private drivers to the mountains a lot cheaper than the hotel. 400 Ds for 2 people was one quote we had but we had already done the trip and we liked the fact we were with other tourists.
Visit the Medina its very intense busy and dusty but there are some really nice restaurants overlooking the Medina. We paid 50 Ds but you can get a taxi there for 20-30D we just couldn't be bothered with haggling.
There are also plenty of really nice restaurants close to the hotel some places are a bit pricey but if you want to treat yourself then you will find it really good value.
Do visit an Hamman spa outside of the hotel. We went to Les Bains De L'alhambra we had a facial a scrub wash foot rub and full body massage and steam for £55 each or 550d. It was the most relaxing experience I have ever had. Its worth a visit!

Overall we had an amazing time in Marrakesh. Its a brilliant vibrant place full of culture and history. I will write a separate review for each place we visited.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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UK
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 23, 2013

I took a group of students there for a 5 day school trip. They looked after us so well, accommodation was great, staff very friendly, lovely pool and lovely food. The place was busy but the standards were kept high. Our rooms were spacious.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2013

We just got back from a 5 night stay paying £124 per person in total for bed and breakfast.

We were four females sharing a bungalow and we found it fairly spacious. It was tedious and tiring to keep reminding them to leave four towels and not 2/3 each time when they cleaned the rooms but they got the hang of it on the last day. In the bungalows there we encountered less noise and more privacy. I asked for additional pillows and they were provided immediately.

We were a bit surprised there was no iron provided when asked and had to pay to have our clothes pressed but it wasn't expensive so we survived. So anyone travelling remember to take your travel irons.

Wifi was a bonus as most of us were relying on it for work purposes and was of a decent standard.

Breakfast was a buffet with grapefruit and very good yogurt, cheese, pastries, eggs, fried potatoes, plenty of bread and croissants, i was becoming sick of it by the 5th day. The waiters were attentive at breakfast and refilled quickly.

Location: The taxi ride from the airport cost 120dh for the four of us in the bigger taxi in the late evening (when the prices increase). The hotel is in a peaceful garden suburb in the clean area of Marrakesh surrounded by wide and green boulvards with luxirous hotels. It is about 25 minutes walk from the Medina (Taxis 20-30Dm to the Medina from the hotel). We walked it most mornings to the Medina.
Around the corner is cafe Extrablatt where you can get good quality cheap lunch and dinner as well as gorgeous desserts with a very pleasant service. We also had an evening reasonably priced meal here.

Concierge: Could be more useful in suggesting places etc they do help but only if you ask them. No information was found about anything in the hotel or in the room for excursions or activities.

Hotel Hammam: this was ok but we all found the massage was definitely not 40 mins as advertised but more 20-25 mins. We made the mistake of not checking the time before the massage.

To sum up this hotel i would say you get what you pay for. It was a comfortable stay for what it was.

Room Tip: Take your travel iron if on a budget
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Tulip Farah Marrakech

Address: Avenue du President Kennedy, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#141 Spa Hotel in Marrakech
#143 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Tulip Farah Marrakech 4*
Number of rooms: 242
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Also Known As:
Golden Tulip Farah Marrakech Hotel Marrakech
Golden Tulip Marrakech
Hotel Farah
Marrakech Golden Tulip

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