We spent a total of 4 nights at this hotel and was fortunate to stay in a suite, standard room and bungalow during this period. Not because the hotel moved us, but we stayed at the start and end of a tour.
The location is good, but not close to the medina and I def would not call it walking distance in Moroccan weather. The taxi ride from the station cost 80dh and the driver knew the hotel. Reception was efficient and check in went quickly as we had arrived just before a big tour group. Don't expect fluent English speakers in this hotel, we were lucky that the front desk guy was moderately good and together with my broken French we got along.
We got upgraded to a suit the first night as I had booked this privately. It was spacious and offered a lounge area and double vanity as well as a guest toilet. The view was fantastic as well from room 542 looking onto the swimming pool and gardens. The toilet did not flush and aircon was dodgy, but after a long trip we were not complaining.
Second night we booked in with our tour group in a standard room. What a downgrade! It was sufficient but coming from the suite was an adjustment. There was no fridge in this room, but other travelers had one in their standard room. The view was also of a roof....and not much else. If you can afford, upgrade!
At the end of our tour we stayed two nights in the garden bungalows. It's a two level apartment type accommodation nestled in the garden area close to the pool. Stunning location! The bottom floor has two bunk beds doubling as couches, a tv and a shower and toilet. The bar fridge is also downstairs.
The top floor has a full bathroom, king bed, tv and small sitting area. It was very comfortable for my husband and I, especially the two bathrooms! Some people complained about bugs, but there were actually less mosquitoes in the bungalows than the hotel rooms! In fact.....I lie....there were none during our two nights! Ants was our biggest problem in terms of insects, but the cleaning staff sprayed everyday which kept them to a minimum. Location alone says the bungalows are best, and you don't have any rooms above you which means less noise and more privacy.
We were on half board but you can choose full board. Breakfast was continental, barely so in my opinion. Croissants, bread, boiled eggs and cheese was the order of the day. They also served a plain fruit salad and yoghurt if you were lucky to be early enough. Coffee was good though. Dinner varied from day to day in terms of quality and variety. There were always tagine and salads and dessert. Other items varied. On some nights it was great, others not so much. We opted to eat out 2 out of 4 nights. Only tip here...go as early as possible. Some items don't get refilled and you will end up eating nothing. In addition the staff struggle to keep up with setting tables and you have to hunt for cutlery etc.
Staff spoke little English and cleaning staff I met spoke only Arabic. I must say that there was a friendliness lacking in the hotel in general. We could never find a porter to help with bags as example. The currency exchange guy was not eager to help with smaller notes as 200dh notes are difficult for taxi drivers and shopkeepers to accept.
The garden and pool area was stunning, but most of the city has beautiful gardens.
It was a comfortable stay for what it was. If you need luxury, this place is not for you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.