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“Customer service is a big issue here!” 3 of 5 stars
Review of Ryad Mogador Opera Hotel

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Ryad Mogador Opera Hotel
4.0 of 5 Hotel   |   Av Mohammed VI | Av Mohammed VI Marrakech Morocco, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #366 of 472 Hotels in Marrakech
Dublin, Ireland
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Customer service is a big issue here!”
3 of 5 stars Reviewed August 25, 2013

The room was good. The pool was nice but often the loungers were full. We didnt eat in the hotel. The customer service from start to finish was awful. The girl on reception was rude. The pool boy ignored everyone. At one point a lady was moving her lounger and her things nearly tipped into the pool. He didnt move an inch to help. It was 40 degrees and there was no drinks on offer. I had to ask at reception for a coke. I was sent into the restaurant. I had to sit and wait for someone to come out. It wasnt service with a smile. I was given and can and straw.
Hotel is a long walk to the square but very close to Macdonalds and the train station.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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292 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Toronto, Canada
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 21, 2013

We stayed at this property as part of our 5 night tour so it wasn't our choice. The room was fine. Just your basic hotel room and nothing special. Our toilet was dripping when we arrived and no one ever came to fix it.

The outside pool was nice to cool off in after the hot days in the city. We called down to ask about towels for the pool and were told they were out at the pool area but they weren't and we had to make two trips in to finally get someone to find them for us.

Dinner in the hotel was awful. It was served buffet style and everything was over cooked and cold. Our second night we didn't stay at the hotel for dinner - but went out to find a restaurant instead.

The front desk staff was not helpful - in particular Mlle Karima. She seemed annoyed to be asked questions and when we asked for a restaurant suggestion she wouldn't tell us anything. Likewise the staff in the dining room were also unfriendly and basically ignored us.

The hotel was fine for our purposes - a little far away from the main square but we did enjoy a horse and carriage ride back from the square the evening we went there.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 17, 2013 via mobile

We booked this hotel due to its location next to Marrakech train station. It is handily located for this but it is quite a trek 2 get to the medina. This is an average hotel which claims to be something better than it is. The customer service was appalling in every way. The receptionist was rude, the pool aid was reluctant to get towels & the breakfast staff were lazy. The breakfast was the worst we had in Morocco (& we stayed in some budget hotels). It is a buffet style breakfast but everything was stale, the bread, the cereal & the pastries. The juice was just squash & the jugs of hot water for tea had obviously been sat there from the beginning of service as they were no longer hot. There were plenty of staff to assist at breakfast, although none of them could be bothered 2 help. The room was ok, large & nicely decorated & had a shower & bath. Although the bath had no plug & the shower went from freezing to burning in seconds. The pool is also depressing as it is small & overlooked, boxed in by the walls of the hotel. Overall, this place was adequate for a night but it's nothing special & I would not want to pay full price or spend more than a couple of nights here.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bogota, Colombia
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed June 28, 2013 via mobile

We stayed here two nights. It's located right next to the train station and in front of a beautiful theatre. Service is OK, rooms are nice and fresh. The restaurant is terrible (at least for the breakfast buffet). But maybe it encourages you to have breakfast outside the hotel and get to know real Moroccan food!

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Lisboa
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 19, 2013

I was hesitant in rating this Hotel because its neither terribly good nor terribly poor. Average location (bit far from the centre, if one is not into walking taxis must be taken almost everywhere), a good 30 minutes to the Djemaa el Fnaa, Spa is not bad, rooms are ok, beautiful chandelier hanging on the entrance lobby. Breakfast was very poor but for less than 5 euros one can go to the cafe just outside the Hotel and have a quite good meal. Would probably stay again.
Rooms are ok sizewise, have to bang the door for it to close. staff very nice and friendly at Reception and Spa. Stayed for 4 nights.

Room Tip: try to get a room facing the pool. quieter at night, better sleep.
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 27, 2013

Situated near the train station (walking distance) and the airport, it was my last hotel of a 10-day trip in Morrocco. It was the perfect hotel for relax and unwind away from the busy streets of Marrakech. So for those who want "quick getaway" hotel for a good value , this is it. Otherwise, the location is rather far from all that's "happenings" in Marrakech.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Enfield, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 15, 2013

We got a very competitive rate for this hotel and I thought it was very good value for what I paid.

Bed and Breakfast was utter rubbish. Busy and rude people everywhere just dumping yoghurt pots, and junk didn't like that at all.

The hotel was comfy, quiet, good shower, but couldn't take a bath because there was no plug!!

My view overlooked the main road but Moroccan traffic is entertaining to watch.

I felt it was an all round enjoyable stay.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Ryad Mogador Opera Hotel

Address: Av Mohammed VI | Av Mohammed VI Marrakech Morocco, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#150 Spa Hotel in Marrakech
#176 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ryad Mogador Opera Hotel 4*
Number of rooms: 111
Official Description (provided by the hotel):
Located opposite Marrakech Train Station, the Ryad Mogador Opera is near the Royal Theatre. This hotel has outdoor swimming pools and a spa with a heated indoor pool, sauna and a traditional Hammam. Ryad's air-conditioned rooms are equipped with satellite TV and a private bathroom. Free Wi-Fi in the public areas and free parking are available. Ryad Mogador Opera has 2 restaurants, Le Bahia and Le Badii, that serve traditional Moroccan and international cuisine. Guests can also relax in Ryad's tea room. Services on offer include meeting facilities, hairdressing salon, baby-sitting, currency exchange and car rental. The hotel is easily accessible from the Marrakech Menara Airport. ... more   less 
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Also Known As:
Ryad Mogador Opera Marrakech

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