Stayed here for 4 nights from 5th March. Check-in was efficient and quick. Room on third floor overlooking the pool. Room was a good size with an excellent bed and extra blankets and pillows. Fridge was handy but I would have liked a kettle (I never asked so I don't know if they have them available) Bathroom was clean with a tub but the shower head was very clogged up and didn't work properly giving a gush rather than a shower. I didn't get around to reporting this so can't really complain. Maintenance staff came within 5 minutes of asking to sort out the safety deposit box which required new batteries. Through the night there was a pack of dogs barking for hours in the scrap yard next door which kept my husband up but I had come prepared with ear plugs.
Breakfast on the first day was fine, scrambled eggs and boiled eggs and breads and pastries, fresh orange juice, fresh orange slices, tea, coffee, cereal etc.
On the second day when we came down for breakfast there were 3 female staff stood at the entrance desk to the dining room but they just stood and watched as we tried to find a table - any free tables were not set or had dirty dishes on them. We chose an un-set table and got some drinks and fruit and I asked one of the three females if we could have knives and forks. One knife and fork was brought to the table for the two of us and placed around me as I was eating - imagine eating an organge slice with someone leaning right over you to place down a fork) and she didn't bother with a napkin. I had to go and find the cupboard and get another knife and fork and some napkins and the three female staff just watched and made absolutely no effort at all to help. When I went to get some eggs there were no plates and the poor young chap from the kitchen was running around trying to find some plates but the the three female staff again just watched as this all unfolded. I found the attitude of these female staff to be totally inappropriate to working in the service industry and I am glad that I can now share my experience of bad service so future guests can make up their own mind about how and where they spend their money. On another table there was a local business guest and the staff were running around after him getting him drinks and generally giving him the VIP treatment - I wasn't looking for VIP treatment but a small amount of courtesy would have been nice - as would cutlery and a napkin!
On the other two mornings we were early for breakfast so there wasn't an issue with un-set tables. I was really disappointed with the breakfast staff because all the other staff that I encountered were very helpful and polite.
The reception area is very impressive with the chandelier that goes from the ceiling on the fifth floor and the doors are painted in a local style but the carpets are looking a little worn in places and a lot of the doors were very grubby around the handles including the bathroom in our room.
I did have a problem with the smell throughout the hotel of old cooking fat - the smell woke me up in the morning it was like stale chip fat but I couldn't understand what is was from as I didn't see anything fried at breakfast. This smell permeated the hotel at all times just getting stronger in the morning and early evening.
Overall the hotel was good value, the staff polite and helpful and the rooms excellent. Just a pity that our stay was marred by the breakfast staff on 7th March.
- Official Description (provided by the hotel):
- Located opposite Marrakech Train Station, the Ryad Mogador Opera is near the Royal Theatre. This hotel has outdoor swimming pools and a spa with a heated indoor pool, sauna and a traditional Hammam. Ryad's air-conditioned rooms are equipped with satellite TV and a private bathroom. Free Wi-Fi in the public areas and free parking are available. Ryad Mogador Opera has 2 restaurants, Le Bahia and Le Badii, that serve traditional Moroccan and international cuisine. Guests can also relax in Ryad's tea room. Services on offer include meeting facilities, hairdressing salon, baby-sitting, currency exchange and car rental. The hotel is easily accessible from the Marrakech Menara Airport. ... more less
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- Also Known As:
- Ryad Mogador Opera Marrakech