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“Terible room service” 1 of 5 stars
Review of Ryad Mogador Menara

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Ryad Mogador Menara
5.0 of 5 Hotel   |   Avenue Mohammed VI, Marrakech 40000, Morocco   |  
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Hotel amenities
Special Rate
Free room upgrade
Ranked #336 of 464 Hotels in Marrakech
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Terible room service”
1 of 5 stars Reviewed June 30, 2013

Our room did not have a menu so we called the room service Dial #3 asked for a Menu. was told that someone would bring it shortly. yeh ok. after 50 minutes of waiting and multiple phone calls I was told that they can do a verbal menu over the phone. Try calling #9 or #2 was one of the answers over the phone. I finally got to order by 5:00 Pm local time. I will let you know later when the food arrives. I hope it's not next day

Room Tip: stay away from the side close to the the night club called the actors
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
    57
    114
    65
    46
    29
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rabat, Morocco
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 8, 2013

The Mogador Menara is one of the oldest hotels in Marrakech, conveniently located in the Hivernage District where it's pretty much close to everything, not that Marrakech is a large city. But the convenience of being able to walk to the train station, the chic street with all the boutiques is a great plus.

The rooms are large enough if you have your little ones with you, what I liked the most is the continental breakfast. Which was a great mix of Moroccan goodies and usual breakfast food.

The pool is great as well, although we didn't use it much.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
43 reviews 43 reviews
6 hotel reviews
Reviews in 30 cities Reviews in 30 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 19, 2013 via mobile

My room was very comfortable with small balcony overlooking the pool.
The bathroom was divided in "service part" and "cleaning & refreshing part": I found it very nice and useful.
Internet connection was available only in the lobby: Wi-Fi didn't work in the room.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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jerusalem
Senior Contributor
48 reviews 48 reviews
33 hotel reviews
Reviews in 35 cities Reviews in 35 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 11, 2013

This hotel is beautifully located and decorated. Rooms with very nice view to pool on the 4th floor. very clean and large room although not enough light.food is ok- but not as you can ewxpect from a luxtiory hotrl. service was good-we asked for one glss and more shampoo as it was set for one habitant only.

Room Tip: ask for high level room not near the street
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boulder, Colorado
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 9, 2013

A conference I attended took place at this Ryad so I stayed here for six nights. The cost of the hotel, including a meal plan, was much too pricey for the quality of service, food and accommodations. Though the room was spacious and the location was convenient (a few blocks from the train station and a twenty minute walk to the medina), I was disappointed with the rest. The internet was spotty and the beds were extremely hard. There are no irons or ironing boards in the room, in spite of the fact that the hotel regularly caters for conferences. In fact, there are only a few irons in the whole hotel, so if you need one, it's best to request it the afternoon before. If you wait until the morning of, you may wait over an hour and find it necessary to follow up with several phone calls. The food was really poor and the main dishes for lunch and dinner all tasted quite similar. We had to call reception for someone to fix the safe, and it worked for one day. The next time I tried to open and close it, I continued to receive "Err bar" messages, as the fault resided in the safe. There is a gentleman who can exchange money for guests, but he is rarely at his post and he will not make change for you. One of the waiters in the restaurant even rolled his eyes at me because I gave him a 100 durham note for a soda that cost 25 durham (approximately $3). Outside the lobby, the carpets are dingy and covered in stains. I would strongly advise choosing another hotel.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgium
Top Contributor
119 reviews 119 reviews
47 hotel reviews
Reviews in 49 cities Reviews in 49 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed December 20, 2012

I don't understand what all the complaining is about! We had a lovely stay of 4 nights here. True the TV reception and channel choices aren't great, but one is not in Marrakech to watch TV. Our room was very spacious and comfortable with a lovely balcony overlooking the pool. The double bed is really 2 beds pushed together but it's like that with many hotels. Now about the safe - there were extra batteries inside. I think the reason why they don't keep the batteries in is because it beeps regularly when there are batteries. We did use the safe and it worked fine. It's true that the internet was really iffy. You have to find the right spots in the room, or go down to the lobby where the signal is good and strong. Food at the hotel was just so-so, or perhaps I'm just not that much into Moroccan food. Do try the pancakes at breakfast - it's made fresh by a lady in front of you and really good. We had dinner all 4 nights there and it was also buffet-style with good variety of dishes and desserts but again, just so-so in my opinion. We were mostly disappointed that there wasn't much in the way of fruits. On 2 of those nights there was a live singer with a great voice. The Maitre' D kept going up to sing shyly with him and that was cute. As is expected for a 5* hotel, the spa services are expensive - I had the massage at 50 Euros which included use of the indoor pool. (The massage itself is 30 minutes but it was preceded by 30-mins of loofah scrubbing which was like a massage as well.) The hotel is a 20-mins nice walk to the Djemaa el-Fna square, or a 5+ min taxi ride.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ryad Mogador Menara

Address: Avenue Mohammed VI, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#137 Spa Hotel in Marrakech
#139 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Ryad Mogador Menara 5*
Number of rooms: 253
Official Description (provided by the hotel):
With free Wi-Fi in public areas, this luxurious hotel features a spa, heated swimming pool and a wellness centre. Guests can choose from 3 restaurants serving Moroccan, French and international cuisine. All the rooms at Ryad Mogador Menara have a balcony and are air-conditioned. Admire views over the Congress Palace on the prestigious Avenue Mohammed VI or overlook the swimming pool. During the day, the snack restaurant, Planetfood, serves quick bites. For a relaxing afternoon, guests can enjoy a selection of teas and Moroccan pastries in the lounge cafe or on the terrace. Mogador Menara offers a range of services including boutique shops, babysitting services and free on-site parking. Marrakech Menara Airport is just a 4km drive away. ... more   less 
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Also Known As:
Ryad Mogador Menara Marrakech

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