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“Amazing service and attention in a charming, comfortable, and well-located riad in Marrakech” 5 of 5 stars
Review of Dar Silsila

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Dar Silsila
4.0 of 5 Hotel   |   11 Derb Jdid Laksour, Marrakech 40000, Morocco   |  
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Ranked #111 of 461 hotels in Marrakech
Atlanta, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Amazing service and attention in a charming, comfortable, and well-located riad in Marrakech”
5 of 5 stars Reviewed April 19, 2009

Not only is this quiet, attractive riad located in the medina, but it offers the kind of warm hospitality and attention that you just can't get at an upscale hotel. It seems that Jean Patrick and his friendly staff were always thinking of ways to make our stay in Marrakech even better.

My husband and I spent 5 days in the riad (4 nights in a deluxe room, 1 night in a standard room--both were comfortable and attractive). The riad is beautifully decorated, the beds and linens were fantastic, and fresh flowers were a homey touch. We loved eating breakfast in the morning or enjoying wine or mint tea at sunset on the roof terraces while listening to the Muslim call to prayer from 5 different mosques! At the same time, we found our room to be very quiet and hardly heard anything when we slept. We also took advantage of the fast WiFi located in the public areas of the riad.

But the real treasure is Jean Patrick and his staff! He arranged a Moroccan cooking class that was one of the big highlights of our trip, conducted in a nearby riad. He also set us up with a 3 day tour of the Atlas mountains and desert, including a magical experience riding camels out into the Sahara in Merzuga. We slept in Berber tents under the stars and shared music/drumming with people from 8-9 countries. It was a rugged trip, not for everyone (we're in our 60's but seasoned travelers) but with interesting people and an amazing experience. Jean Patrick even loaned me his own fleece jacket because we thought I would be cold. One day I admired some Moroccan music that was playing in one of the lounges and the next day he gave me a CD of the music!! He doesn't do these things just because it's good for business-- I think he truly likes people. He takes to heart any criticism of Dar Silsila.

The breakfasts included delicious homemade yogurt, good strong coffee, pancakes and or breads with tasty local honey and jams. They even provided us a small breakfast when we had to leave at 6:45am. We hated to inconvenience the staff but it was so nice to head out for our long trip with coffee and food in our bellies. The main danger in this riad is to over exploit the generosity of our hosts!

We were happy to follow the advice of other reviewers in accepting the transport to and from the airport. This place is hard to find and, after 20 hours of travel, we appreciated not having to deal with taxi drivers. We thought we would get lost in the medina, with its winding narrow lanes but after the first day, we realized it wasn't difficult at all. We also ordered the delicious dinner in the riad on the night we arrived. Air Maroc was delayed 3-4 hours so our arrival was quite late--still the driver was waiting for us and so was our excellent dinner.

We would recommend this riad to anyone who wants a special experience in Marrakech!

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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london
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2009

We have just come back from 5 wonderful days in Marrakech a part of our honeymoon. We enjoyed every second of our stay, the Riad is beautiful, our room was gorgeous. The staff, Mohammed and the girls, were unbelievable, nothing was ever too much to ask, we have stayed in 5 star luxury hotels around the world, yet the way we were treated matched anyone of them, if not bettered them. We cant wait to go back!

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West London
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2009

Dal silsila was exactly as it was billed, cool calm and comfortable with charm and character making it a fabulous place to stay, and even better with the level of service provided. Jean Patrick went out of his way personally to ensure we had a very special hoiday experience on our first romantic break away as a new couple!
Being met by a curtious local driver, we were dropped off in the medina (old town) and led through the bustling streets to arrive in to the cool court yard, to mint tea and delicious home maid biscuits, which were a welcome treat after an early morning and hours of travelling!

Jean Patrick provided a great welcome, even when he was slightly under the weather himself. He was on hand throughout the duration of our stay, even bringing extra bread on to the terrace for breakfast! He gave great recommendations of how to make the most of our 5 day stay there..

We loved returning to a friendly face of one of the staff at the end of a hectic day in the square and souks and were overjoyed at the cool drinks brought up to the terrace when relaxing in the evening sunshine.

When we returned from dinner, our room was always made up with a sepcial surprise including red roses on our pillows!! It was like we were staying in a special honey moon suite!

All in all, we would highly recommend Dar Silsila as a fantastic place to stay, that made Marrakech even more enjoyable and the personal touches made it even more special.....

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 13, 2009

Lovely place with very welcoming staff and faultless service. Hidden down a narrow alley - as are most of the small riads in the city - but relatively easy to locate and very conveniently situated a few minutes walk from the main square and with all the main sights of the Medina within easy walking distance. Breakfasts limited in choice but very good quality and served on the roof terrace. Evening meals provided when ordered in advance and well worth having - we only had one during our stay, as we like to try different places, but it was easily the best. If you're used to big hotels where everything is predictable and you are anonymous amidst all the other guests, then Dar Silsila might not be for you. But it has real charm and style and does what it does as well as anyone could. Thankyou Mohamed, Jean Patrick and all the team for helping to make our stay in Marrakech so enjoyable.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2009

I spent 5 glorious days at Riad Dar Silsila to celebrate my mothers 60th Birthday. We wanted a special, memorable holiday and the staff at the Riad made sure that was what we recieved. Thank you so much to Fouad and and the rest of the staff for looking after all of us so well and ensuring that my mother and the rest of our party had a great holiday. I have no doubt that we'll be back again soon - you were all great!

A Beautiful setting with wonderfully friendly and attentive staff - thank you.

  • Stayed March 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 4, 2009

We had a great stay marred only by the fact that we were quoted one price via email whilst still at home and told that only cash was accepted. With that in mind, I brought the exact cash and paid the bill on the first day. Or so I thought.... a day before we left I asked for a bill to cover the dinner and ham mam and was given this bill with more room charges on it. When I showed them the email ( fortunately I had brought a copy of it), I was told that was their mistake and that bill was not correct. The problem was twofold: there was no apology and they take only cash which put us in quite a bind. Fortunately, we managed because we were going back home and sacrificed on some shopping but it could be a big problem if this is only one of your stops in a vacation.
Also, the reason for our visit to Morocco was to celebrate my daughter's birthday and I thought a little something could have been done to make her feel special. Instead, calls from grandparents could not be received because there are no telephones in the rooms and I was bothered by the fact that we were asked to keep our voices low ( 9am!!) as we took pictures of the birthday girl in the courtyard because some guest at some point of time had written here that the hotel could be quite noisy. I thought that was very inconsiderate to the present guests.

  • Stayed March 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
silsila, owner at Dar Silsila, responded to this review, April 7, 2009
Firstly, I am delighted that this reviewer stated they had a great stay!

Now let me respond to some of their other comments.
These guests requested an extra bed in their room which I quoted for so they knew the full price. Later, my assistant sent an e/mail which did not include the extra bed price, yes, a small mistake on my part which I am sure the guests would have noticed. In reality they knew the correct price!.

As a small guesthouse we do not have phones in the rooms. When these guests’ Grandparent telephoned the house it was very early hours of the morning and the guests were asleep. I offered them to use the house phone to call their Grandparent back for free, but they declined saying it was not a problem and they are happy to just e/mail him……

As a small guesthouse in an old Riad, noise does amplify a lot and in the past some guests have mentioned this. Therefore, I did ask, in a very light hearted manner that they do not make so much noise. This was at 8.15 am and not 9am as this guest has said. At dar Silsila we have to take many things into consideration and noise is one of them so as not to disturb sleeping guests particularly at an early hour.

In conclusion, as is our way at Dar Silsila, I gave these guests a complimentary transfer back to the airport. Something they chose not to mention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Top Contributor
72 reviews 72 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 25, 2009

Excellent Riad and good value for money. Delightful public rooms and good bedrooms and ensuites (if a little dark?)
Location could not be better just inside the western edge of the Medina and close to Koutoubia Mosque -so a 7 or 8 minute walk to Jemma El Fna whilst only a £2 taxi ride (or 30 minute walk) to the fashionable newtown restaurants. Jean-Patrick goes to tremendous lengths to recommend itineraries and his favourite restaurants and will book these for you. He also heads up a very pleasant and willing team (Hi Mohamed, Fouad, etc!)

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Dar Silsila

Address: 11 Derb Jdid Laksour, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Luxury Hotel in Marrakech
#41 Family Hotel in Marrakech
#115 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dar Silsila 4*
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Also Known As:
Dar Silsila Marrakech
Dar Silsila Hotel Marrakech

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