The Silsila fell way short of my expectations: no glass in the windows, just shutters; no drapes over the fixed stained glass; one tilted and one lumpy mattress; rubbery pillows; a noisy heater; no storage space; a feeble shower and an inadequate breakfast - and it lacked the attentive service I had read about. Not wanting to suffer through two more nights I tried to check out after one - only to be physically prevented from leaving!
A staff member locked the only door and stood in front of it! Eventually she had to open the door for other guests, and I was able to escape. They already had my credit card number but were demanding cash for the remaining nights, and the owner’s agent, on the phone, threatened to call the police. When I said that I would call them if he didn’t he switched to offering another room.
This place is all about money. The staff cared more about selling me a massage than whether I was comfortable, and the first thing the owner did when I met him (early evening, not when I arrived) was to demand payment in advance - in cash, in euros! (I told him I would pay in dirhams after I went to the bank.) Plus, I was being charged the hotel tax, but I was never asked for my passport so they could register me, so I doubted the government would get the tax.
The owner tried to sell me a massage (60 euros) or dinner (20 euros) but seemed hesitant about the service I did want - transport to the airport. He provided minimal tourist information and made no effort to tailor it to my interests. He has not apologized for his staff's behavior, and has charged my credit card for the two nights. I'm disputing the charge.
With over 600 hotels in the medina you can do better - I did! But solo travelers eating out might feel safer in Gueliz: the narrow back alleys in the medina are deserted after dinner.
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- Also Known As:
- Dar Silsila Marrakech
- Dar Silsila Hotel Marrakech