This riad in the heart of the Marrakech medina was a huge disappointment. After reading the reviews, we were very excited to stay here. However, upon our arrival, we were met with a muddy walk through a very dark alley way to get to the front door. There was some construction work going on laying pipes, but no steps were taken to lay some boards over the mud to get there. It was also a very intimidating walk for 4 women at night.
Once inside, the place felt very small. The narrow design makes for poor acoustics; such that you can hear everything that goes on in the courtyard below. The rooms were average. There was no hot water at first (forgot to "turn it on") and it was impossible to take 2 hot showers back-to-back. The beds were extremely small (and I am only 5' 2"!). The owner does not live on site and only graces everyone with his presence in the morning. His staff is ok, serviceable, but nothing great. The dinners prepared were excellent; however the breakfasts consists of juice, bread and yogurt -- no fruit, no eggs, nothing more. When we requested something, we were told a simple, "no." When we experienced a terrible rain storm such that we dared not leave the riad (and trek through the mud) for dinner, there was no food that the riad had on site for us to have an impromptu dinner. After staying at a fabulous riad in Fez, we were extremely disappointed with this riad in Marrakech. Do not stay here!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 12, 2013
Sorry about this, but we really do not have any control on what is happening in terms of construction outside of our doors. The medina of Marrakesh is very old and there is a lot of work going on to improve the sanitationof the city. This work happened to coincide with your stay.
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Generally, all are clients are very aware of the confort and quietness desired . In any riad of a smaller size sometimes the noise carries it's hard to control.
It's very difficult to compare Dar Silsila to such a large riad where they stayed in Fez. Moreover the price they paid in Fez was more than double that of our pricing. Secondly breakfasts in a small riad differs greatly from breakfasts in some larger riads and hotels and the decor does to from place to place. What a pity that our client did not remember the fresh strawberries that were offed !
For the hot water, my appologies. That was indeed our fault and our personnel forgot (for the first time) to turn on the boiler to their room. It's the first time that it happed in nine years. We do have 80+ litre heaters for each room which should be more than sufficient for two or three showers......
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.