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“No quality for the price” 2 of 5 stars
Review of Casa Lalla

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Casa Lalla
Rue Riad Zaitoune Lakdime - 16 Derb Jamaa | Marrakech Medina, Marrakech, Morocco   |  
Hotel amenities
Ranked #221 of 465 Hotels in Marrakech
Paris, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“No quality for the price”
2 of 5 stars Reviewed November 24, 2010

The service was not at the level of the price :
durty sheets with apparent holes
lights not working
sink blocked
very poor breakfast (just unacceptable)
no soap in the bathroom

Very low quality/price ratio
Avoid this hotel

  • Stayed November 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bullgrenoble, Propriétaire at Casa Lalla, responded to this review, December 26, 2010
Google Translation
Voila des clients Français qui préfèrent rédiger en Anglais...
Nous avons reçu comme toujours avec beaucoup de plaisir ce jeune couple pour quelques jours dans notre riad.
Après une arrivée autour d'un verre de vin et de quelques discussions forts sympathiques devant la cheminée nous avons bien sur présenté la maison et ses services ainsi que la chambre choisi par leur soins sur notre site.
Nous avons compris leur de la présentation de la chambre qu'il y avait apparemment un problème quand à leur choix de chambre.
Ce couple a choisi la plus petite chambre du riad et aussi bien sur la moins chère, pouvons nous être responsable de leur choix, je ne crois pas.
Les salles de bains des chambres ont toutes bien sur du savons du shampoing, un sèche cheveux des serviettes propres qui sont changées tous les jours.
Les draps des lits sont changées également tous les jours un service pressing de qualité à Marrakech s'occupe de tout cela.
Les chambres sont faites tous les jours également, ménage complet avec des produits adaptés.
Lorsqu'une ampoule grille malencontreusement la nuit celle-ci sera bien sur changée que le lendemain, quoi de plus normal.
J'aimerais juste donner la description de notre petit déjeuner à CASA LALLA : pain, beurre, confitures aux choix, jus d'orange, café, thé, lait, chocolat, thé Marocain, salade de fruits, oeufs au plat omelette à la demande ou encore brouillé à la crème, et encore deux sortes de crêpes Marocaines et cake maison fait tous les jours. Je me demande bien ce qui est inacceptable.
Il est dommage que certains clients déchargent leur mal être sur des propriétaires amoureux de leur métier qui feront toujours le maximum pour satisfaire leur clientèle durement acquise à force de travail sérieux depuis 1O sur la place de Marrakech.
Le propriétaire du riad CASA LALLA
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132 reviews from our community

Traveler rating
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    11
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
London
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2010

For the money, this place is unbeatable. The roof terrace is divine, the rooms are intimate and hidden away and I discovered that if our restaurant reservations were made under the name "Casa Lalla", (which they often were thanks to our excellent concierge), we had the best table in the restaurant, everytime. I don't know why, but we sure enjoyed it. 5 stars.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldwide
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 11, 2009

We felt a little awkward at this riad, almost like we were intruding at a party we weren't really invited to. The owners didn't really seem very interested in us, which is a bit offputting when staying in such an intimate setting. The property itself is nice enough, but nothing flash and not as nice as the photos convey... we found the atmosphere somewhat 'cold'. The Moroccan staff at the riad, however, were very friendly and the highlight of the cassa lalla experience for us. :)

  • Stayed November 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson, BC CANADA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 22, 2009

a wonderful place to arrive to after our long journey to morocco. the riad was very clean and in a great location in the medina. the owner is a very good chef, and our dinner was excellent, although a little expensive compared to other riads around morocco.

Stayed October 2009, traveled as a couple
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Lancashire
1 review
5 of 5 stars Reviewed August 1, 2009

We stayed for four nights. A short walk from all the main sights, it's location is excellent. The staff couldn't have been more welcoming and helpful. They always made time to stop to chat and make sure our stay was comfortable. We had a couple of early starts and they were happy to give us a wake up call to make sure we didn't miss our trip and serve us breakfast much earlier than usual. They were even happy for us to leave our bags there for three nights whilst we explored the Sahara.

On arrival, we were given a choice of two rooms, both absolutely beautiful. Excellent traditional, contempory mix. Spotless. Clean towels provided and the bed was made every day. It all added to being able to relax at the end of a busy day, plus a cold drink from the mini bar helped and was very welcome.

Fabulous breakfast; fruit salad, baguette, sweet bread, pancakes, choice of eggs, jams, orange juice, tea and coffee. We struggled to fit it all in. The breakfast alone is worth a stay! The roof terrace was also a favourite of ours.

In short, the food, the welcome, the decor, the ambiance were all fantastic. Our review can't do this lovely riad justice. The most beautiful accomodation we have ever stayed in.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Italy
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 13, 2009

We stayed for one week at Casa Lalla in June 2009 and thoroughly enjoyed our stay.
The Riad is very nice, quiet and comfortable, and is situated only five minutes walk from the Jema el Fna, in the middle of the Medina. The streets around it are very safe, we have never had any problems, even coming back late in the evening. The owners of the Riad, Pierre-Olivier and Annabelle, are friendly and welcoming, as are the staff. We enjoyed having breakfast on the terrace, with the company of the house cat! Our room was comfortable and spacious enough for two people. However, it was located upstairs, so we cannot say how quiet the rooms on the ground floor are. It is also to note that we stayed at the Riad during the low season, when the place is probably less busy. We dined in the restaurant of the Riad one evening and we enjoyed the dinner. However, please remember that a Riad is not – and cannot be - a five star hotel. But if you look for a relaxing place near the Medina, and appreciate the contact with the traditional quarters of the city, with its sounds and colours, Casa Lalla is definitely the place for you.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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LONDON
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 18, 2009

If you want to be close to the main square and walk to the key attractions in the old town AND stay at somewhere where quality and service is important then Casa Lalla is for you. If you would prefer a modern hotel with standardised sized rooms and all the facilities/trappings but sacrifice location then it is not.

We were on a 25th Anniversary trip and liked the location,helpful service and our room although we had one of the larger ones (Canelle) . Our hosts could not have been more
helpful and the fact that you could walk out of the hotel into the thick of Marrakesh street life made it the right choice for us

  • Stayed April 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Lalla

Address: Rue Riad Zaitoune Lakdime - 16 Derb Jamaa | Marrakech Medina, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Restaurant Spa Swimming Pool
Hotel Style:
#93 Spa Hotel in Marrakech
#164 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 8
Reservation Options:
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Also Known As:
Casa Lalla Marrakech
Casa Lalla Hotel Marrakech

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