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“Detailed review! Beautiful lobby, rooms (eccentric!) and hotel in general.. And a lovely clean cool pool” 4 of 5 stars
Review of Moroccan House Hotel

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Moroccan House Hotel
3.0 of 5 Hotel   |   3, Rue Loubnane | Guéliz, Marrakech, Morocco   |  
Hotel amenities
Ranked #276 of 460 Hotels in Marrakech
Blackpool, United Kingdom
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
86 helpful votes 86 helpful votes
“Detailed review! Beautiful lobby, rooms (eccentric!) and hotel in general.. And a lovely clean cool pool”
4 of 5 stars Reviewed July 10, 2014

We pull up to our hotel. It's beautifully lit up in 8pm evening sun. Flags of the world on posts outside, ornate moldings and wonderful colours and shiny clean steps lead up to the lobby doors. A nice member of staff helps with our luggage into the hotel. He won't take no for an answer and I don't argue ha. We get checked in quickly. We are welcomed with a plate of almond biscuits and the most tasty mint tea. Very welcome after a scary drive from the airport ( A different review entirely as Morocco seems to have zero road safety/laws to keep cars, bikes and horse and carriages from misbehaving)

Myself and my boyfriend are put in a room on the front of the hotel. We were moved 10mins after as the air-con turned itself off and wouldn't stay cool. But here's the good thing. We were moved to the back of the hotel and were given a pool view! yey! In the shade. TRUST ME. You want a room in the shade and not in the sun even with the air-con. And the room was the exact same. EVERYTHING. It's a CRAZY room! We love it! It's so mismatched and tacky its good. Leopard print covers with canvases of woman belly dancing and market trading bracketed to the four poster bed lol. It's fab honestly.. You have to just say wow lol.

Pillows- could be better, we used the "noodle pillow" instead of the normal ones. Soft!

Quilt covers- we put em in the wardrobe. Who needs tog 10 when its 45C outside? Sheets it is!

Bedside tables, a phone (although no info on how to call other rooms or even reception or an outside line- they defo need to place info beside the phone on what to do)

Tiled flooring-LOVELY AND COOL.

Rugs on the floor too but were moved by the maid so we'd stay cool.

Fridge.. take out the shelves to fit in water.

Bathroom- Came with a lay back bath,towels, shower, toilet (obvs) and bidet. And even lots of different bathroom essentials (razor, toothbrush, shaving cream, toothpaste, little tangler hair comb, 2-1 shampoo sachets, hairdryer- not massively powerful but it'll do and soap)

ALL THE ABOVE that need electrics. WILL go off when you take your key card with you. Fridge being the main concern. Annoying its not on separately or can be done that way.

The food seems overpriced for what you can find out and about and was often very quiet at food times. We always seemed to smell the food being made but never actually saw anyone eating?? It's much cheaper to eat out if you look around people.

Reception also has a huge fridge where you can buy water. 12dirams for a liter bottle..That's enough. It's cheaper elsewhere too. Again..look about as we did. There's a shopping center 2 streets away (Eden center) and at the Carrefore supermarket you can buy mahoosive 10 liter bottles for around 10 dirahms. There's also the prettiest little water fountain in reception too but apparently its prone to breaking all the time so wasn't turned on. Such a shame! AND! It was Rammadan and they told me they felt it was a bit mean switching it on when Moroccan's can't drink during the day. A temptation in 45C+ heat- i totally understand.

The lifts are small.. If you have huge cases it will take 2 trips. We had hand luggage and 1 big case. A tight squeeze but made it in one trip.

I've seen people reviewing about the size of the windows and saying their small?? Rubbish!! Their just right. Stained glass, a pretty shape. They open and you can put the top half of your body out so that to me is a window! If you do open them it's a bit pointless. Your room WILL get warmer if you open them. That's why you have air conditioning =) Nice to have a 5min look out of though.

DURING RAMADAN- which is now. Alcohol is NOT served in many places. Only a very select few like big hotels or expensive restaurants. Also supermarkets won't sell it during this time either. All spirit shops close for this duration- a whole month! Ask your hotel where you can find it if its that important to you lol.

What else, what else..?? I have to give particular mention to two people. One's name i don't know though.. First person is "Cliff Richard" The night reception person. He look like cliff lol. He's just lovely. Has all the info you'll need. He saved us money by telling us to take the bus and not a taxi. If you like exploring and delving into local transport it saves you a small fortune! Don't be a bloody typical scared brit abroad- get the bus its great! Dead cheap! The number 1 will take you directly to the medina/famous night market. Runs till 11pm Also Mr Richard gave us places to visit- which we did! And even booked a day trip to the waterfalls through him. Cheap as chips. for 4ppl to the waterfalls 3hrs away and back again by private taxi which will also stop ANYWHERE you ask him too along the away if you want a browse about at passing traders or cafe's-it cost 300dirahms each. VERY good. And even took us through the tight streets of the Old City for a mini tour on the way back!
The second is our lovely maid who didn't speak a lick of English (French only) but that's fine- was lovely and polite, smiley and did a proper job cleaning and making our room up everyday. We left her a 20dirahm tip and a note saying thank you!

The pool- REFRESHING. In the shade most of the day.. But really people i don't think you understand just how hot and dry the air is and you'll be very welcome when that sun ISN'T on the pool. There's little sections where its on the pool side for sun bathing in the morning.. from say 9am till about 11am. Then 2.30pm til 6pm. About 4 loungers can fit into the sun slot so be quick and nab a spot.

Ok a few hotel and Morocco town tips..

-THE TV has ONE english speaking channel but you'll be lucky to tune into it as the signal is very poor! Mostly subtitles or even german and french subtitles.
-SOME of the staff don't understand English very well so be patient and think about what you'll say and how to describe it in simple universal ways to understand. The concierge guy is ok with english and a lady on reception and Cliff Richard also.
-MOVING ROOMS if you do wan't to move for any reason it's absolutely fine as long as the hotel isn't full.
-TOWELS CAN BE USED by the pool side FROM the hotel. Just ask. Handy if you've checked out and are waiting like 8 hours for a taxi to the airport and want to pool it for the afternoon but don't wanna weigh your luggage down with wet dense towels.
- TIPPING IS ENCOURAGED. But don't feel forced too if you can't or don't want too. The concierge guy informed us that 10dirahms (about £1) is enough for hotel staff/directions/cleaners. Eating out id stay 20-30dirahms is enough. The night market..i'll leave it up to you. It's cheap to eat so do you really need to tip? We did. A 10 here and there. At restaurants.. we usually rounded it off to the nearest whole number.
-TOILET STAFF out and about...about 2-3dirahms. Although many say "free toilets" the maids will still shake their pockets or hold out their hand. Don't bother. I think it's rude personally. That being said!!! I did give a guy a few dirahms as he guided me and my mum in law through the mad souks and stalls in the market and showed me where they were. Be prepared... it's a hole in the ground squat! Although very clean! =/ BRING TISSUES!!
-TAXIS AND HORSE N CARRIAGE- You absolutely MUST agree a price before setting off anywhere. They differ so much in price. One taxi cost us 20dirahms one way and 50 to go back the exact same way! They are stubborn and vetted in haggling so be FIRM. Give no ground to argue..NEVER accept the first price and WALK AWAY if its more than you want to pay. Another driver will always be near by and you'll get a better price. Again..shop around don't be scared of saying no if it's too expensive =) It's their culture after all immerse yourself in it.
-HASSLING IS INEVITABLE you won't avoid it unless your a recluse staying in a 5 star, all inclusive hotel with your head under a stone. Beggers, taxi drivers, horse n carriage drivers and stallholders and the night market especially!!! Stay cool. It's easy to snap at them. Just politely go "no no no" with a smile. Beggers.. Hmmmm.. I'll leave it to you. I didn't.
-LADIES if you don't want to be stared at and pointed at in some places cover those arms and legs and cleavage. BRING A SHAWL OR SCARF. Zante/Benidorm attire and butt skimming shorts here isn't illegal but is frowned upon. If your blonde or even brunette with tanned skin and tight clothes, you are asking for hassle and unwanted touching and gawping. Wear what you like but don't say you weren't warned! I covered up and saw a lot of woman being glared at and no doubt being talked about in arabic or french by men AND woman.
-CATS AND DOGS roam freely. More cats than dogs to be honest. They aren't vicious like some people think. Moroccans see them as good rodent catchers so allow them into the souks and markets etc. Some do fear humans and some don't. At restaurants they sit and beg. But like all hungry animals they just want a feed- wouldn't you? One just even wanted a pet and he was tiny so had a play with him. Our hotel had a mascot cat lol. A cutie! The majority of eatery's DO feed the cats there and even let them into the restaurants. I fed them my heart would be heavy if i didn't.
Last one...-if you need change and pay for something and the shop keeper tells you he wants change or "no no i haven't any" its a huuuuuge lie. He just want's your lovely note and counts on you being British and getting embarrassed about asking for your change so he can make more money. If you don't get it stick your hand out and say "CHANGE" They will assume you've given them it if you don't keep your hand out!!!

Aaaaand that's everything! I hope i gave useful advise! Vote now lol =)

Room Tip: Ask for the back of the hotel. I had room 37. The front sometimes has a young culture hanging around...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Yorkshire
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2014

The best service I have received and such welcoming and caring staff. Thank you to the whole team for the lovely stay and care you gave to me. Rooms were cleaned daily. The staff are very considerate of their visitors. The surrounding is also calm. Shop across the road and café down the road. I would visit again and recommend to many visitors. I was ill and the staff went out of their way to make sure I got well and I was well looked after. They always willing to give advice basic ed on sites to visits. Thank you so much for making Marrakech special and memorable. Khairunnisa

  • Stayed June 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 14, 2014

Stayed here with my cousin on a week holiday to Marrakesh and the surrounding areas.

I was surprised by the quality of the hotel for the price. The breakfast is lovely and you have plenty of choice. I was unsure about the heavy furry tiger print bedspread but the rooms were clean and comfortable.

I would advice against using the 'spa' in the basement of the hotel. We had a fully body massage and it felt more like i was a chicken being prepared to roast. It was a room in the basement which was noisy and not at all relaxing. The outside pool is small and was in the shade all day, but for a early morning swim or to cool down i expect it would be adequate.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 29, 2014

We stayed here twice, one time for three days to visit the city and later for one night before our return flight. Staff was friendly, room was large and looking great (4 person family room). Many details were taken care of, everything worked fine. Bathroom was very clean and well-equipped.

Breakfast was great on the roof terrace with lots of foods to choose from. The old city was about 20 minutes walking from the hotel, whereas the shopping streets were around the corner. Many nice restaurants within a few minutes walking. Would definitely go here again if returning to Marrakech.

Stayed May 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewes, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 29, 2014

Stayed here last week, Bargain holiday. The staff were great esp the guy on reception we called Cliff... yes he really did look like cliff richard. He was so friendly and helpful. Great area away from the mad medina near good places to eat out.Loved the decor, rooms clean and beds comfy. Cant wait to go back. Tip if you get a taxi to medina ask for them to use meter it will be 10 mad or agrre e on no more than 20 taxis will try and charge 50 or more when you first ask laugh and say 20 final price :) Enjoy this fab hotel.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2014 via mobile

A lovely little hotel, pretty and kitsch as the photos show and full of character. A great location in the new town, just a few minutes walk from a large variety of shops and eateries and a 5 minute taxi ride from the Djemaa el Fna. The staff are friendly and accommodating, recommend the junior suite, the extra seating area is great for chilling out! We'll be back!

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southampton
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 24, 2014

Authetic, colourful little hotel tucked away on a side street in the modern part of Marrakech and in a very good location for getting out and about. Its easy to get a taxi outside if you need one and also within walking distance of the medina, albeit a bit of a hike. The staff are lovely and can't do enough for you. The rooms feel traditionally Moroccan rather than just part of a tourist chain which makes a pleasant change with comfortable beds and they were kept spotlessly clean. The public areas are absolutely gorgeous and a pleasure to sit in. There is a nice pool area and a pleasant roof terrace for breakfast, for which there was plenty of choice. There is also a a spa and I can recommend the massage. We booked 3 trips, all of which were very enjoyable and good value for money, particularly the Atlas mountains trip. We definitely plan to go back to Marrakech as we loved it there and we would definitely stay at this hotel again.

Room Tip: Have a massage. Book a trip up into the massage The Jardins Marjorelle are not to be missed
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moroccan House Hotel

Address: 3, Rue Loubnane | Guéliz, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #276 of 460 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Moroccan House Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
This hotel, the first of its kind, provides its visitors with different services and in an architectural style. Moroccan House Marrakech is at the center of the city. It is easy walking distance to many major attractions, theatres, shopping.... It consists of five floors and fifty rooms with different grades (3*, 4*, 5*). Here, you are not in an ordinary hotel, it is like a Riad, a traditional Moroccan house where visitors are cordially received. ... more   less 
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Also Known As:
Moroccan Hotel Marrakech
Moroccan Marrakech
Moroccan House Marrakech

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