On the first day we arrived, we were told that several rooms were flooded and result we spent out first night in a very basic hotel across the road. We complained on the second day and they said they would upgrade us to a suite. That sounded great until we realised that they were the only rooms with a double bed which is what we had booked in the first place so not much of an upgrade! We also found out from the guests that there was a huge group that had turned up from the Netherlands on the day we arrived, and given that flooding in a rooms probably takes for than a day to put right, we strongly suspect they had overbooked the hotel and so sent several guests to the other hotel. On top of this, the staff were quite unhelpful, especially when it came to providing information. We were even asked to pay for a map of Marrakech! Never experienced that before in a 3 star hotel. They told us that dinner would be served from 7 to 9pm, however, they were annoyed with us when we arrived at 8:30pm and served us slowly, forgetting to give us things like glasses, cutlery, napkins, we didn't even get dessert as they said the kitchen had closed and they'd forgotten to put aside out dessert! It's terms of facilities, the swimming pool is small and dirty. Not much else available. Incredibly they do not even have a license to sell alcohol on the premises! The result, despite the beautiful decor, was a poor experience from the poor customer service. We wouldn't go back sadly.
- Official Description (provided by the hotel):
- This hotel, the first of its kind, provides its visitors with different services and in an architectural style. Moroccan House Marrakech is at the center of the city. It is easy walking distance to many major attractions, theatres, shopping.... It consists of five floors and fifty rooms with different grades (3*, 4*, 5*). Here, you are not in an ordinary hotel, it is like a Riad, a traditional Moroccan house where visitors are cordially received. ... more less
- Reservation Options:
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- Also Known As:
- Moroccan Hotel Marrakech
- Moroccan Marrakech
- Moroccan House Marrakech