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“Greeted with a smile - left with a smile.” 5 of 5 stars
Review of Moroccan House Hotel

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Moroccan House Hotel
3.0 of 5 Hotel   |   3, Rue Loubnane | Guéliz, Marrakech, Morocco   |  
Hotel amenities
Ranked #278 of 461 hotels in Marrakech
Portsmouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Greeted with a smile - left with a smile.”
5 of 5 stars Reviewed January 26, 2013

My wife and I have stayed in every kind of accomadation around the world and judge on expectation: especially clean beds and bathrooms and particularly the staff. Any establishment is only as good as its staff. There is no doubt that this hotel is about as authentic as you can get. The colours of the furniture and fittings was stunning.
Our room had two single beds that were drapped in curtains. We always insist on a double bed, but loved the layout and were very happy to take singles. It was very clean and the bathroom had a bath so deep it was heaven. If the windows were open it could be noisy with the car horns, but it didn't bother us and there were double glazed windows and internal glazed windows with coloured glass.
The breakfast was served on the roof terrace either in the open or in a large tent. When you are walking round museums, markets, shops and going on excursions all day, you need a big breakfast and you certainly got that, with pancakes, cereal, bread, at least six different cakes and dried and fresh fruit. In the evening it was a six course Morrocan meal, and different every night. As it was January it could be cold on the roof terrace, not that we were complaning after leaving six inches of snow in the UK.
We were worried that this hotel would be too far from the medina, but it was an easy walk, and walking, rather than a taxi, gives you a better insight. One of the jewels of Marrakech, the Majorelle Gardens and museum, is just around the corner. The temperature, in the daytime, was about 63f. just right for walking.
I have problems because of cancer, so the two lifts were an asset. The staff were superb and were always willing to help with advice on the best value restaurants, and sightseeing and, always had a smile from when we arrived untill we left after five days.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Worcester, United Kingdom
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 23, 2013 via mobile

My boyfriend and I booked this hotel even though it wasn't in the main old city of Marrakech, it's situated in the new, up and coming busy and well developed part of town outside the old wall. Although the old city is approx 2km walk away down the Main Street, there's plenty to see on the way, or you can negotiate some petit taxi fares.

The hotel itself was fabulous, the reception area was beautiful, fountains and embellished chairs, and you can see right up to the roof. Inside the room, it was busy with materials and colours and patterns, really authentic feel, nice sized room with plenty of space. It was also very clean.

The staff were helpful and friendly, speaking good English even though we started the conversation in French.

The breakfast was mediocre however, although this may be put down to the fact that neither of us like breakfast much, and we didn't go to the roof where breakfast was served until 9.30 or 9.45 and the breakfast finished at 10am, having been sitting there for 3 hrs. Plenty of choice tho, just a little too many sweets and cakes for us English used to bacon and eggs.

The only other small let down was the evening meal. We went bed and breakfast as we love eating in different restaurants, but guide books recommend at least one nights dinner in the riad. It was a every traditional, 4 course meal, Moroccan salad, veg soup, main and seasonal fruit. Whilst everything else was tasty, fresh and homemade, we were disappointed with the main course as we only got one chicken thigh each and a whole mound or vermicelli with no sauce. We quickly learned that sometimes when u have main courses in Marrakech, they aren't very big as starters, salads and soups are served in huge portions.

All in all, The hotel and the staff made our visit to Marrakech very enjoyable and we would highly recommend for anyone looking to discover Moroccan delights.

Stayed January 2013, traveled as a couple
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London, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 19, 2013

With a small noisy room in the basement and not very nice breakfast on the roof terrace, there isn't much nice to say about the experience at the hotel. It doesn't have much to offer by way of entertainment / dining either so we only came back to sleep really. The staff are nice and were very helpful by way of telling you things to do etc. It's also got a very charming traditional style/look and the location is in a safe neighbourhood in the nice part of town yet a 25min walking distance away from Medina and Jemma el-Fna square and the souk markets.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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liverpool
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 18, 2013 via mobile

We are actually at the hotel now been here since tuesday arrived at 6 pm we were told by hotel staff we couldnt eat there as we have to book 24 hours in advance !! We asked to change money we were told no we dont change money !!! We were taken to our room which i can only describe as a brothel type room it is freezing the drapes around the beds stink the room is in desperate need of a good clean the breakfast isnt to good and the room is freezing we returned back at the hotel yesterday to find my friend has had expensive makeup stolen out of her makeup bag we reported it to reception who called the cleaner she was shouting in morroccan we have called our travel company who want us to call the police the hotel staff and manager are not interested they dont want to know we dont leave until saturday night we have tried getting flights home today but none are available we have told the reception if the makeup isnt returned in 2 hours we are calling the police. Hate the hotel and the lousy staff would never return here or recommend it to my worst enemy x

Was this review helpful? Yes 7
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
London
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 16, 2013

I am really impressed with this hotel.
The staff greeted us well on arrival and they could not of possibly been more friendly throughout our stay. After we checked in the security guard took our cases and us up to our room and explained how everything worked and where everything was in the hotel.
The moroccan themed rooms are of a great size with the beds being four poster. The rooms are very clean and well looked after by the maids.
Breakfast in this hotel is served on the roof where you have the choice to eat inside in a Moroccan themed tent-like room or to eat out in the open in the sunshine. There is a wide choice of food for breakfast (no fry up though, but no issue for us). All the choices are very nice and filling, so you go out on the town full of energy. We chose to eat in the sunshine most mornings as it was nice and warm, which was very scenic as we gazed over at the mountains in the distance.
Dinner (if you go half board) is a set menu, different every night, of Moroccan style food. This is served downstairs in the restaurant. Every night was a delicious meal, which from me is good as I am a fussy eater.
Also in this hotel is the spa in the basement, which my wife visited for an hour long massage, which she thoroughly enjoyed.
The hotel has a medium sized pool, but due to the time of year it was a bit on the chilly side so we didn't use it.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Top Contributor
62 reviews 62 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 13, 2013

Moroccan House Hotel is a clean and well managed budget location. We were well greeted on arrival and shown to our 5th floor room, it was clean and well presented with a doulble and single 4 poster. The decour was dated, but we had not booked here to languish in our room so was functional and was adequate for our needs.
Breakfast was a buffet eaten under canvas on the roof or outside in the sun ( but not when we went in January as far to cold). Plenty of choice which included omletes on demand and plenty of mint tea.
We also ate dinner which was 5 courses each night of the fixed menu, this did open us up to food we probably would have stayed away from so was eye opening.
The staff were very helpful particularly when on our last night we found we had handed our return flight details in on our arrival as on the reverse of our accomadation voucher. After a few calls by the reception the confirmation was brought to our room.
Only down side was further than I had expected from the Medina, was a twenty minute walk as oppossed to a ten minute as I expected.

All in all very reasonable for price

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 12, 2013

Very characterful hotel! Rich in colour and style ..in a twin room we had a double and single fourposter bed with lacy drapes and hand-painted Moroccan furniture, slightly overdressed but very exotic.
We used this as a base for a week in Marrakech. The location is in a relatively quiet street, in the 1930's new town area. The Medina easy to reach, walking, or on the local bus (No 1) or by taxi, though we never needed one, there were plenty available. The Majorelle Gardens (designed for Yves St Laurent) are 10 mins walk away too. Local shops ranging from boutiques to sell everything corner shops, indoor market, restaurants and bars etc all a few minutes away.

We stayed here on a half board basis - thinking we would eat out on several evenings - we ate out only once. The 5 course evening meal was excellent, and the chef went to great lengths to cater for my friend's gluten free,coeliac diet.

The staff are friendly and helpful, and relaxed enough to make the welcome genuine, making it a place you want to go back to.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moroccan House Hotel

Address: 3, Rue Loubnane | Guéliz, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #278 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Moroccan House Hotel 3*
Official Description (provided by the hotel):
This hotel, the first of its kind, provides its visitors with different services and in an architectural style. Moroccan House Marrakech is at the center of the city. It is easy walking distance to many major attractions, theatres, shopping.... It consists of five floors and fifty rooms with different grades (3*, 4*, 5*). Here, you are not in an ordinary hotel, it is like a Riad, a traditional Moroccan house where visitors are cordially received. ... more   less 
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Also Known As:
Moroccan Hotel Marrakech
Moroccan Marrakech
Moroccan House Marrakech

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