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“Hotel from hell” 1 of 5 stars
Review of Moroccan House Hotel

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Moroccan House Hotel
3.0 of 5 Hotel   |   3, Rue Loubnane | Guéliz, Marrakech, Morocco   |  
Hotel amenities
Ranked #279 of 460 hotels in Marrakech
liverpool
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Hotel from hell”
1 of 5 stars Reviewed January 18, 2013 via mobile

We are actually at the hotel now been here since tuesday arrived at 6 pm we were told by hotel staff we couldnt eat there as we have to book 24 hours in advance !! We asked to change money we were told no we dont change money !!! We were taken to our room which i can only describe as a brothel type room it is freezing the drapes around the beds stink the room is in desperate need of a good clean the breakfast isnt to good and the room is freezing we returned back at the hotel yesterday to find my friend has had expensive makeup stolen out of her makeup bag we reported it to reception who called the cleaner she was shouting in morroccan we have called our travel company who want us to call the police the hotel staff and manager are not interested they dont want to know we dont leave until saturday night we have tried getting flights home today but none are available we have told the reception if the makeup isnt returned in 2 hours we are calling the police. Hate the hotel and the lousy staff would never return here or recommend it to my worst enemy x

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 16, 2013

I am really impressed with this hotel.
The staff greeted us well on arrival and they could not of possibly been more friendly throughout our stay. After we checked in the security guard took our cases and us up to our room and explained how everything worked and where everything was in the hotel.
The moroccan themed rooms are of a great size with the beds being four poster. The rooms are very clean and well looked after by the maids.
Breakfast in this hotel is served on the roof where you have the choice to eat inside in a Moroccan themed tent-like room or to eat out in the open in the sunshine. There is a wide choice of food for breakfast (no fry up though, but no issue for us). All the choices are very nice and filling, so you go out on the town full of energy. We chose to eat in the sunshine most mornings as it was nice and warm, which was very scenic as we gazed over at the mountains in the distance.
Dinner (if you go half board) is a set menu, different every night, of Moroccan style food. This is served downstairs in the restaurant. Every night was a delicious meal, which from me is good as I am a fussy eater.
Also in this hotel is the spa in the basement, which my wife visited for an hour long massage, which she thoroughly enjoyed.
The hotel has a medium sized pool, but due to the time of year it was a bit on the chilly side so we didn't use it.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Top Contributor
61 reviews 61 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 13, 2013

Moroccan House Hotel is a clean and well managed budget location. We were well greeted on arrival and shown to our 5th floor room, it was clean and well presented with a doulble and single 4 poster. The decour was dated, but we had not booked here to languish in our room so was functional and was adequate for our needs.
Breakfast was a buffet eaten under canvas on the roof or outside in the sun ( but not when we went in January as far to cold). Plenty of choice which included omletes on demand and plenty of mint tea.
We also ate dinner which was 5 courses each night of the fixed menu, this did open us up to food we probably would have stayed away from so was eye opening.
The staff were very helpful particularly when on our last night we found we had handed our return flight details in on our arrival as on the reverse of our accomadation voucher. After a few calls by the reception the confirmation was brought to our room.
Only down side was further than I had expected from the Medina, was a twenty minute walk as oppossed to a ten minute as I expected.

All in all very reasonable for price

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Leicester, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 12, 2013

Very characterful hotel! Rich in colour and style ..in a twin room we had a double and single fourposter bed with lacy drapes and hand-painted Moroccan furniture, slightly overdressed but very exotic.
We used this as a base for a week in Marrakech. The location is in a relatively quiet street, in the 1930's new town area. The Medina easy to reach, walking, or on the local bus (No 1) or by taxi, though we never needed one, there were plenty available. The Majorelle Gardens (designed for Yves St Laurent) are 10 mins walk away too. Local shops ranging from boutiques to sell everything corner shops, indoor market, restaurants and bars etc all a few minutes away.

We stayed here on a half board basis - thinking we would eat out on several evenings - we ate out only once. The 5 course evening meal was excellent, and the chef went to great lengths to cater for my friend's gluten free,coeliac diet.

The staff are friendly and helpful, and relaxed enough to make the welcome genuine, making it a place you want to go back to.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 5, 2013

We stayed here for a week over Christmas. The hotel is decorated throughout in the style of 1001 Arabian nights with painted wood and wrought iron everywhere you look. It is slightly tired looking in places however and would benefit from some TLC in certain areas to freshen it up.

We enjoyed our stay and found the staff very friendly and helpful. Our room had a double and single four poster bed with drapes. The bathroom and plumbing worked fine and the chambermaids did a good job everyday. The lighting in the room wasn't very good and lack of a bedside light made it impossible to read in the single bed. We could also have done with more space to lay stuff out but we managed ok with the storage there was. The TV worked fine and the BBC news channel was very welcome.

Breakfast was served on the roof and was a help yourself unlimited buffet operation with a good selection of the usual stuff plus eggs and omelettes cooked to order from a griddle by the staff.

We had dinner the first night and the cost was 159 dhirams for 5 courses. The food was ok but I wouldn't recommend it for every night as there are plenty of interesting places nearby to eat at similar or cheaper prices.

We liked the location of the hotel. It was easy to get to the main square by taking the No 1 bus which only cost 4 dhirams per trip (pay the driver as you get on). We didn't use the Hamam or the pool so can't comment on those. The Majorelle Gardens is only a short walk away and is a must see for Marrakech.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
177 reviews 177 reviews
25 hotel reviews
Reviews in 47 cities Reviews in 47 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed January 4, 2013 via mobile

Stayed here in a twin room as it was the joining point for our Intrepid trip. The decor in the foyer is amazing. Breakfast was convenient on the rooftop terrace offering quite a selection. We took advantage of visiting the hammam on the lower floor which was a treat (catch the lift down). It is not in the Medina but cafes are within walking distance and there is a taxi rank in the same street. There is a corner store for snacks and water opposite the hotel and there are ATMs on the main street just a short walk away.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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St. Helier, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 2, 2013 via mobile

Good to stay in this hotel but limited amount to do in Marrakech and merciless hassle from street sellers. Hotel in great location for central Marrakech but has few frills. Very freindly helpful staff

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Moroccan House Hotel

Also Known As:
Moroccan Hotel Marrakech
Moroccan House
Moroccan Marrakech
Moroccan House Marrakech
Moroccan Hotel
Address: 3, Rue Loubnane | Guéliz, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #279 of 460 hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Moroccan House Hotel 3*
Official Description (provided by the hotel):
This hotel, the first of its kind, provides its visitors with different services and in an architectural style. Moroccan House Marrakech is at the center of the city. It is easy walking distance to many major attractions, theatres, shopping.... It consists of five floors and fifty rooms with different grades (3*, 4*, 5*). Here, you are not in an ordinary hotel, it is like a Riad, a traditional Moroccan house where visitors are cordially received. ... more   less 
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