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“Charming hotel” 3 of 5 stars
Review of Moroccan House Hotel

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Moroccan House Hotel
3.0 of 5 Hotel   |   3, Rue Loubnane | Guéliz, Marrakech, Morocco   |  
Hotel amenities
Ranked #275 of 461 hotels in Marrakech
Toronto
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Charming hotel”
3 of 5 stars Reviewed November 11, 2012 via mobile

Only stayed here one night. Hotel is full of charm and the decor authentic and interesting. My room was clean and comfortable. Lots of hot water for the shower, sufficient bedding, the usual amenities. Staff were polite and professional. The courtesy toothbrush and toothpaste was nice, but would have preferred a courtesy bottle of water for my first night rather than pay 20 dirham from the desk.

Stayed November 2012, traveled solo
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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London
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 10, 2012

I stayed in this hotel, again, for two nights in early November 2012. The staff were helpful and friendly, especially Labra, who remembered me from previous visits and welcomed me back.
The price is very good value - I had 2 nights B&B - in a clean double bedroom with fridge, tv and en suite bathroom. This is the only hotel that I know of that provides a toothbrush and toothpaste - very handy as I had just run out of toothpaste!
The hotel has interesting decoration with a lot of traditonal tiling on floors and walls, and a lot of "beldie" hand painted furniture. There is a pretty water fountain with rose petals in the lobby of the hotel, lifts to all floors and staircases, too. This makes it feel like an authentic, charming and local Moroccan house, not an anonymous hotel!
The beds are rather kitsch four posters with a good deal of net, but solid and comfy to sleep on.
The breakfast is on the terrace upstairs - outside tables and an inside Berber tent. There is a range of breads, cereals , toast and freshly made pancakes and eggs. The only thing lacking is fresh juice - dont understand why as oranges are cheap and locally available - they offer jugs of very sweet cordial which almost no-one is interested in!
There is a pool and loungers and the staff were very helpful in terms of booking a cab to the airport without overcharging - 100 dhs for a couple of people in a cab is about the going rate. Also helpful advice in terms of making a local phone call, directions and local resources, tho this varies with the different personalities of the staff group.
For me, this always feels like a clean, friendly and safe palce to stay , which makes it a very useful base for my trips.
I was intrested to discover a very large branch of Victoria wines on the main street to the left of the Hotel. This is a new addition ot the area and loks to be pretty popular.

Room Tip: If you want a bit of peace and quiet - this is near several nightclubs - ask for a room facing away...
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Surrey
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed here for 5 nights and it proved an absolutely perfect base for all of our travels. Yes there a few things that could be updated in the rooms but by and large the hotel has a beautiful interior and ticked all of the boxes for people that want somewhere that is not a chain or soulless home away from home experience. Staff were very friendly and helped with restaurant booking, trip booking, etc.

It is a little distance from the old town but as two single women travelling, we felt the location was absolutely fine.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Guildford, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 5, 2012

My wife and I visited this hotel as part of a holiday booked via The Adventure Company. We stayed for three nights and found it a good alternative to the characterless international hotel chains. The rooms were acceptable, there was plenty of hot water for showers (something not be assumed in Morooco) and there was a chef making fresh omellettes at breakfast. Staff at the front desk were friendly and helpful.

It is about 20 mins leisurely walk to the gate into the old town.

Past reviewers have criticised the hotel and indeed their comments about the building and its surroundings are factually correct. However it is important to set your expectations depending on the price and the country. This is Morocco, a north African country. If you want Hilton style accomodation, go to a Hilton. I would prefer to return to the Moroccan House Hotel.

Room Tip: Room 12 on the first floor was OK for us.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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worcestershire
Top Contributor
87 reviews 87 reviews
23 hotel reviews
Reviews in 35 cities Reviews in 35 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed October 25, 2012

We booked this hotel for a short 3 night break, 4 rooms for people. Lets get the negatives out of the way first. Yes bathrooms could be updated. The lighting in some rooms is rather dim. The street is rather daunting when first observed. Room 59 has only 2 single beds, would have been nice to sleep with my husband on my 60th birthday. The rooms on the 5th floor do suffer excessive noise from 7am due to the tables and chairs on the roof terrace being moved.
Now the rest.......We arrived at 10.30am and asked if we could leave our luggage until check in and lovely lady on reception quickly sorted 2 rooms which were ready so we could use them and take all our luggage up to them. Mothing was too much trouble for the staff. The beds were very comfortable and the sheets and towels were very clean. There were lifts to all floors except the roof terrace. The hotel is off the main Gueliz area so is quieter than some of the hotels right in the main area. It is 35 minutes walk from Jemma Fna, 15 minutes walk to the Jardin Majorelle and there are quite few restaurants and banks within 10 minutes walk. Also the number 1 bus drops in Gueliz and takes you to the square. The pool is nice, yes its cold but so are all of the pools in Marrakech, you dont heat a pool in 30+ temps. The breakfast was good, not sure what some people expect, but there were omlettes, fried eggs, lovely fresh bread, toast, fresh fruit, dried fruit, cereals, pancakes, jams, cake...... and I am sure I forgot some things. Tea, coffee and juice. Over all for a good value short break this ticks all the boxes, you are there to see Marrakech not stop in the room. We would stay again no problem, we would just ask for a room not on the fifth floor, Room 2 our friends was light and airy and had a double bed and overlooked the pool, I would choose that if I had a choice.

Room Tip: Not the 5th floor
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hitchin Hertfordshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 23, 2012

On arrival for our 7 day stay the hotel sign was very poorly lit (see photo of Hotel) and located in a side street with rubbish littering the road and pathways. Despite having pre-paid for two double twin balcony rooms on high floors we were given rooms in the basement and told no other rooms were available.

The hotel bedrooms were tired and needed upgrading having dated bathrooms and a television ( one B&W) with a poor reception that must have been at least 20 years old (see photo). There was no units to store clothing and therefore I had to work from my case throughout the week’s stay. The air conditioning unit had to be switched off because the noise and vibration created a disturbance to other guests in the hotel at night.

Breakfast was very limited with no fresh fruit, no toast (the two bar toaster was too small for the 120 guests present) they even ran out of bread. Although the hotel was clean the way staff handled food at breakfast was unhygienic there being no evidence that they washed their hands between clearing plates, wiping tables and cooking/handling the food etc..

The staff remained friendly throughout but they were late serving the evening meals and tended to rush you through the courses when they did. Before we left they put pressure on us for a tip.

The Moroccan decoration at reception and within the hotel was very impressive but one needed to look beyond this at the maintenance etc. they also had low level, low wattage, energy saving lights throughout making it dark inside the hotel.

Other guests who had front facing rooms complained about the noise in the early hours from the nightclub a few doors away.

The hotel does not really appear ideal for certain elderly, infirm or disabled people by having to climb steps to the rooftop at breakfast etc.

The unheated swimming pool located at the rear of the hotel is considered to be unsuitable for unsupervised young children or even single swimmers. If there is a problem, once this is noticed on the security cameras in reception, it would have taken too long for someone to summon help then travel down steps to the basement. Considering just how deep the pool is depth indicators around the pool edge is considered essential.

Room Tip: Look elsewhere or insist on a room at the rear
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blaenavon, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 14, 2012

Just arrived back from a short break at this Hotel - Very friendly helpful staff, clean bedlinen & towels, rooms cleaned every day although they need a little TLC. Room was quite dark as the windows are quite small and the lighting very dim, but overall very good for the price.The breakfast was ok although same every morning - no alternative. We used the pool most mornings but come 1.30am the sun leaves the area as it is very built up therefore the water in the pool stays "freezing" the childrens pool is even colder!!!
There is a bank just around the corner (could not change money in Hotel) and lots of coffee/snack bars fairly local especially "Le Nostalgique" the owner Jamal Taarji was very hospitable. The Jardin Majorelle Gardens (includes Memorial to Yves Saint Laurent) is a short walk away (15/20 mins) and very interesting and well worth a vist 350dh if you want to enter the Berber Museum (the former painting studio) this will cost another 250dh.
Please be aware of man on moped he will watch and approach you to go with him as he works at Hotel - do not as he is a con.

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Room Tip: We had room 38 (on 3rd Floor overlooking the Pool) which has 2 single beds and was adequate.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Moroccan House Hotel

Address: 3, Rue Loubnane | Guéliz, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#44 Best Value Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Moroccan House Hotel 3*
Official Description (provided by the hotel):
This hotel, the first of its kind, provides its visitors with different services and in an architectural style. Moroccan House Marrakech is at the center of the city. It is easy walking distance to many major attractions, theatres, shopping.... It consists of five floors and fifty rooms with different grades (3*, 4*, 5*). Here, you are not in an ordinary hotel, it is like a Riad, a traditional Moroccan house where visitors are cordially received. ... more   less 
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Also Known As:
Moroccan Hotel Marrakech
Moroccan Marrakech
Moroccan House Marrakech

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