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“Beautiful hotel, pleasant staff, a great stay.” 5 of 5 stars
Review of Moroccan House Hotel

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Moroccan House Hotel
3.0 of 5 Hotel   |   3, Rue Loubnane | Guéliz, Marrakech, Morocco   |  
Hotel amenities
Ranked #281 of 463 Hotels in Marrakech
Carlisle
Top Contributor
205 reviews 205 reviews
26 hotel reviews
Reviews in 83 cities Reviews in 83 cities
181 helpful votes 181 helpful votes
“Beautiful hotel, pleasant staff, a great stay.”
5 of 5 stars Reviewed October 21, 2011

This was our fourth visit to Marrakech, we chose this hotel as my father who was coming with us wanted something traditional. (His first visit)

Accommodation in Marrakech is not what you would find in the UK, if it says 3 stars, think 2.

We have stayed at The Majorelle Hotel (We would give it 2 stars) The Atlas Medina & Spa (we give it 4 stars) The Agdal (we give it 2.5 stars) and this one which we would give 3 stars.

It was spotlessly clean, couldn't fault the cleaners at all, both in the rooms and in the pool area. The rooms are fussy with lots of colour and frills, no need I guess, but when we stayed at The Agdal we got a bed with an orange blanket and that was it, so this was a nice change. The sheets were beautifully white and crisp.

TV worked, we only watched BBC news, and a working fridge and Air Con. There was a safe but there was a sur-charge for this.

The pool area was small, but pleasant and clean. It is enclosed by walls, and the sun doesn't always hit the area full on, but this was a plus point as it meant you could sit in comfort, outdoors, without getting too hot (October) Water was freezing at first, but you soon acclimatised to it. It was great to sit on the edge with your feet in - very refreshing. The pool was cleaned every morning and periodically checked for water quality.

Having read some of the other reviews I wasn't expecting a good breakfast, but it was excellent. Aside from the 5 star Atlas hotel we stayed at, this was the best hotel breakfast we have had. If you are expecting full-english, then Morocco is not the place for you.

Served on the rooftop with some tables outside and the rest inside a Bedouin style tent. There was loads of different pastries and cakey things. Along with cream cheese triangles and mini warm English muffins. Also, fresh pancakes (2 types) three bowls of different jams and a bowl of honey. There was 2 choice of cereal, and bowls of chopped fruit, along with some chopped cucumber, tomato and meat product. There was also bread to toast and plenty of french stick.

We did not use the restaurant or the Hamman, so cannot comment on those.
The hotel itself was 40 minutes walk with a good pace, to the old Medina and square or 10 mins in a taxi (don't pay more than 20dh, the drivers will try for 40dh - even at night) But it was only a couple of streets from the modern Gueliz area with it's nice cafes and modern shops.

Staff were great and very helpful. We booked an excursion through them and it was excellent value, as there was 4 of us we got a car and guide to ourselves. We had to pay for our own lunch, but to buy a tour with the same itinerary with lunch was 720dh each (through Holiday Services), this one without lunch was 300dh each, lunch was around 70dh - so a great saving. Plus the driver stopped whenever we asked him to for a photo stop.

Would definitely return to this hotel.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Luton
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 30, 2011

Just came back from a 4 day break in Marrakesh, this hotel was perfect. It was a little gem in a great location, just far away from the hustle and bustle of the medina. The pool was small but a godsend after a hot day.. The hotel staff were lovely, nothing was too much trouble and the food was cheap and plentiful. Would highly recommend.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Amsterdam
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed September 20, 2011

I stayed in this hotel with a group. All our rooms were very dirty, as was the bedlinen. One of our group had problems with her stomach and had dirtied her sheets. When she asked to change the sheets, staff refused to do so. Most of the lamps in the room did not work and the rooms were very noisy.. Most of the staff was unfriendly and even rude,, except just 1 person at the reception, who was nice and friendly..It was a horrible stay and I would recommend this hotel only to my worst enemies....

  • Stayed September 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
King's Lynn, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 5, 2011

We have just returned from a truly wonderful week in Marrakech, enhanced greatly by the Moroccan House Hotel. Don't expect your typical identikit holiday hotel because this place is built and decorated in a very distinctive Moroccan style and is much the better for it. OK not everything works perfectly all the time, and there are small things which could be improved , but then again it's a reasonably priced hotel which is cleaned daily, the bedlinen is replaced daily, we found the staff to be friendly and helpful (it does help if you respect their customs!!). The food is generally good, although a set menu, just don't expect British food! McD's and KFC are just down the road if you must eat that trash, but there are a lot of other restaurants nearby.
This is not really a family hotel, nothing much for kids to do apart from the pool, but for a base from which to explore this wonderful city I rate it very highly indeed!

Room Tip: Ask for a quiet room.
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  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlisle
Top Contributor
92 reviews 92 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 31, 2011

Just back 31/08/2011and hotel was perfect, VERY moroccan decor throughout, we had the very pink room! but had everything we needed, Air con,comfortable beds, 2 channels on tv which played movies all day, fridge is 50 dirhams for use of.Breakfast was good with a variety of local fayre. The pool got the sun from 10am until 2pm if you moved the sunbeds round with the direction of sun.3 of TA's top restaurants were only streets away and the medina was a 20 minute walk. Staff were welcoming and helpful. For the price this is a spot on hotel and we would return.

Room Tip: We had room at the front and found ok, but some were complaining of street noise.
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  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bucks
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 30, 2011

We arrived at Marrakech airport around 19.45pm, with about an hours wait to get through customs,passport control and collect baggage it was pretty good. Met by a rep who told us the bus number which was waiting directly outside, we were at the hotel within another half an hour. Don't worry about how long it takes to get to your hotel because they are all pretty easy to get to as Marrakech isn't such a huge city like london for instance.
The Hotel staff are very helpful. We stayed as bed and breakfast, breakfast is between 7am-10am, so plenty of time. It is served on the roof where you can sit outside, which is pretty hot or inside in a berber style covered awning. The breakfast isn't brilliant but it's good enough to set you up for a hard days haggling!
The rooms are all decorated in traditional moroccan style, which is very ornate and decorative, the beds are super comfy.
We were given a room at the top (5th floor) which had 2 double beds a small bathroom and a small balcony. The balcony has no table or chairs, but I took the little dressing table stool and sat out sometimes. The rooms are a little tired in places and could do with a little spruce up here and there, but otherwise very comfortable, with free air conditioning.
There is a fridge in the hotal room which costs 50 dirhams for a week, a bargain and recommended. Also a safe in the wardrobe, but we never used that as it was very secure to leave stuff in room.
We had lunch here twice the first time was after 3 days and ordered an omelette which took about half an hour to arrive and was overcooked, but if you are on a half/full board basis it seems you have a greater choice of food and it is prepared when you want it, and looked fabulous. The second time was on our last day and didn't want to travel out to eat lunch, when asking was told we could only have a salad, which was very strange, as it was lunchtime and there were only 2 other people eating what looked like a feast, when i asked why we could only have a salad i was told the other guests were on full board, which didnt explain it at all, but as it was the last day, we overlooked it.
The pool is located outside and downstairs and is kept very clean and safe, but there is virtually no sun there after about 1pm. so get there early and soak up the 47 degree heat! yes 47!! boiling.
If you do have a room at the front it can be a bit noisy until very late into the next morning, i.e 3am, i'm not sure if this was due to rammadan or not.
The hotel reception and all rooms and stairs etc are decorated traditionally and full of vibrant tiling and colours everywhere. it really is a work of art.
The cleaners clean your room everyday, change beds, towels etc, and are very efficient and trustworthy.
When checking out, make sure you have prearranged your pick up back to the airport or they will charge you 5 dirhams a minute to call your transport to confirm.
The hotel itself is based in Gueliz which on a map looks miles away sometimes, but it is actually in the perfect place for everything. I would recommend a short cut to the jem el fna (main square) which is, when you go out the hotel instead of turning right, turn left and walk down the pretty tree lined street (loubnane) you can then turn into your 1st right ( rue de liberte) and walk to the end which takes you alot further down the main road to the square which is mohamed v. Or you can carry on past rue de liberte and take the next right which takes you even further down.
Don't get a taxi outside the hotel to the square as they will charge anything from 30 - 50 dirhams, whereas if you take the short cut to mohamed v and walk for a couple of minutes it will cost you 20-25 dirhams for a 5 minute walk!.
Again come out of the hotel and turn left and stay on the left side after about 2 minutes walk you will see a little Lebanese restaurant called Beyrout, it is lovely, a smallish parlour type restaurant whch have menus of the day (3 courses for 70 dirham) and they sell alcohol. anything from beer to wine for about 120 dirhams (£9) you can buy a lovely bottle of wine.
Also for lunch we went to a an Italian restaurant in rue de liberte called Olivio, which is also very reasonably priced, excellnt food and a short walk away.
We found these options very good on some days when it was too hot to go to far to eat, or we wanted to eat before going on to somewhere else, like the skybar, which is on the roof of le renaissance. Go out of the hotel turn right, go to the top of the road and turn left, just walk down here for about 7-8 minutes and there is a crossroads, just look up to your right and in big red glowing letters it says bar, thats it!
After you have turned left out of the hotel street, across the road is a cashpoint too, Wafabank, very handy.
Alcohol can be found in a few paces in Gueliz, but there are supermarkets called Acima dotted about where you will need your passport to purchase.
Turn left out of the hotel and keep walking down the left side of the street, and you will come to a little row of shops called atlas, where you can buy coke, cigarettes, crisps, snacks etc, a corner shop.
We visited Marjorelle Gardens also. a relatively short walk from the hotel, turn right out of hotel, go to top of road and turn right and just walk for about 20 mins and it will be signposted on the left, well worth a visit, its a beautiful place.
Taking the bus tourisique is a good way to see the city and get your bearings of scale and where you are and how the roads are laid out. 24 or 48 hr tickets are available, with 2 routes, historic and oasis, and you can do both as many times as you like within your 24/48 hr ticket life. its great for taking in the sights as well as getting some much needed cool breeze.
Along Mohamed v road after you have go down rue de liberte, cross over to the right side of the road, and walk down toward the square ( you will see the mosque ahead of you) there is a small shopping centre with only half the shops open, but downstairs is amazing, we bought a mirror for £24 beautifully decorated, this would have cost twice that in the souks Go upstairs for your marrakech t shirt too, again half the tourist price in the souks. There is also a wonderful jewellerey shop called bazar atlas on this side of the road selling authentic berber rings etc, absolutely stunningly beautiful. for £25-35 you can buy a beauty like we did. There are very similar items to buy within the kasbah itself but you will have compare prices and quality yourself.
When on the square don't stop to look at the monkeys, snake charmers etc unles you're prepared to part with some dirhams, they can be very aggressive characters at times. Always try to buy in places where the prices are clearly marked or you may pay over the odds. Souks are good if you like spending half an hr haggling over the price of a little slipper key ring!
I bought a pair black leather decorated slippers from a shop just to left of the renaissance which were marked at 650 dirhams! but got them for 110 dirhams, just to give an example of crazy price haggling.
Overall this hotel is fantastically placed and once you have your bearings its a pleasure to be anywhere really in this city, the people are friendly and genuine, and we had a marvellous time here.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 17, 2011

I stayed at this hotel last month with my husband and daughter and we really liked it. We booked through an internet site, not directly with the hotel, and when we arrived we were told that they hadn’t taken the money from our card yet and they needed to include a tax. I had read about this tax before and so was not surprised, but we were glad they had waited to ask us instead of just taking it. While they did all the paperwork they gave us some Moroccan tea and biscuits. The man in reception was very friendly and helpful and spoke perfect English. He showed us on a map some good places to visit as we were only staying for a few days. The room was very clean and quiet, with three beds. The hotel staff were polite and reserved, but friendly when we said hello. I was expecting ‘just cakes’ for breakfast, but actually it was a feast of Moroccan savoury snacks, cakes and biscuits, bread and butter, and fruit salad, plus western cereals, fruit juices, tea, coffee and Moroccan tea. The swimming pool was small but ideal for cooling off at the end of the day. It was in a courtyard so most of the pool was shaded from the sun when we were there (which was a good thing as it was so hot!), but you could still sunbathe where the sun hit one end of the courtyard. There have been some not so good reviews of this hotel so we were not sure what to expect. For a relatively poor country this is a great hotel and a good price, it’s very clean with loads of traditional Moroccan features and the staff are really nice. There wasn’t anything I didn’t like about this hotel.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Moroccan House Hotel

Address: 3, Rue Loubnane | Guéliz, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #281 of 463 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3 star — Moroccan House Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
This hotel, the first of its kind, provides its visitors with different services and in an architectural style. Moroccan House Marrakech is at the center of the city. It is easy walking distance to many major attractions, theatres, shopping.... It consists of five floors and fifty rooms with different grades (3*, 4*, 5*). Here, you are not in an ordinary hotel, it is like a Riad, a traditional Moroccan house where visitors are cordially received. ... more   less 
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Also Known As:
Moroccan Hotel Marrakech
Moroccan Marrakech
Moroccan House Marrakech

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