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“An authentic riad in the medina...” 4 of 5 stars
Review of Riad Amssaffah

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Riad Amssaffah
3.5 of 5 Hotel   |   1, Foundouk El Melha, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #280 of 461 hotels in Marrakech
Hinckley, United Kingdom
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“An authentic riad in the medina...”
4 of 5 stars Reviewed May 24, 2014

The staff at the Riad Amssaffah are great, especially helpful is Fatima.

The communal areas of the Riad are wonderful and plentiful; perfect for chilling out from your day the city; just the kind of place I wanted to stay in whilst in Marrakech. Authentic and peaceful.

The hotel is very clean throughout. However, the bedrooms though clean, are in need of redecoration, and bathrooms of a full refurbishment. This however, did not discount the charms of the riad as a whole.

Breakfast is a basic bread and preserves buffet.


Cheers,
Jon

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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182 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Dudley, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 5, 2014

Having read several other reviews on this site I was nervous about staying at this Riad.

However it was a excellent old building and as such being approx 300 years old its by no means a 4 star Hotel. In fact if i was to compare it to a UK standard it is a very good B & B.

So if your after a International; Standard Hotel. Also if you have mobility problems due to where the Riad is and the steep stairs up to rooms this is not suitable.

Our Taxi dropped us off 5 mins walk away as the streets are narrow alleyways and its very difficult to get cars down .

Breakfast is very basic, just some bread rolls jams and pancakes most days with coffee and fresh Orange Juice.

Fatima is a gem thou and her map once used a few times helps you not get lost , providing you with 2 ways to get to the Main Square.

We found the night version is best and gets you to the main square in just 20 mins . Whatever happens don't ask locals for directions as they will offer to show you for free or not mention a cost. Then will demand massive sums of money off you , if you really get lost and need help then ask in a shop as they people can't generally leave there shops so can give you advice for free.

Also you will see plenty of red signs on side of buildings and if you follow theses they can lead you to the main square as sign posted.

Also make sure you haggle on all items brought in Souks as you will find many more stalls selling same items . Generally i paid 50 % of original asking price, althou you can get up to 70% of the starting price as they find it a game so lease smile and enjoy the fun art of haggling but be polite and have fun.

Another good tactic is to walk away after your last price as they more often than not call you back , if like me you fail to speak basic French then take a calculator with you so you can key in the amount of Dirhams you want to pay .

Also its a closed currency so you have to buy Dirhams there, we found thou at Stanstead Airport they offered to sell your Dirhams, please don't buy here as its a terrible rate and you only meant to take into the country a maximum of 1,000 Dirhmas into the country , this also applies when leaving morrocco.

So do all your exchanges at the Airport in Morrocco, you will need to keep your receipt and show Passport . This is very important as when you leave country you need to show proof of how much you brought into country .

All in all was a brilliant different Holiday if you can put up with loads of oily spicy food and if at a total loss this is a KFC by main square and another one in the new part of Marakech alongside a Mcdonalds.

Room Tip: Only stop here is you don't mind staying in a B & B basic standard room . Also not suitable...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheshire
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 13, 2014

I have just read Kim B's review, and my experience totally echoes hers.
After the sensual whirligig of the streets outside, it is a beautiful haven of calm. I would not change one part of it: it is an historic building, entitled to be a little old-fashioned.
Heeding the warnings, I took my wind-up torch, and extra toilet paper...... I needed neither.
Fatima and her staff are wonderful, the evening meals are delicious, thankfully, as being on my own I did not always have the strength of mind or body to venture out again in the evening to eat!
Another reason was that I did find it extremely difficult to find my way back to the Riad. I solved this problem in the end, as several of the taxis I took also had difficulty. The 'Chrob ou Chouf' fountain is very near to Amssaffa, and is marked on the Tourist map. Get the taxi to take you there.(buy the postcard of it to show people!).. and remember the little bit of route to the riad. Sorted. Took me a bit to work THAT out, though!!
Another good thing about the Amssaffa is the abundance of public spaces, sofas downstairs, benches and chairs in the open air. This gives lots of opportunity to chat and meet other people, and I was able to make friends, with whom to share the hotel taxi or find our way about.
All in all, a most memorable stay.... in the prettiest little room I have ever had!
Thanks, Fatima, Fatiha, and all the giggly girls!

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 10, 2014

Myself and my partner have just returned from a stay at Riad Amssaffah and what an experience it has been!
The location of this beautiful, albeit slightly dated in parts, Riad is incredible, you can wander for miles through the souks of Marrakech, you take a turn through an archway and like being transported on a cloud you are immediately transported from the madness of the medina to the peaceful haven and safety of the Riad. Inside you will be welcomed by Fatima who is the most friendly, warm and welcoming face you could ever wish to meet. If you let her she will be the most helpful, as an example, I came to reception to book some excursions, showed Fatima the prices and what we were looking to book and like a mother she said no to the prices I'd pointed out and arranged three excursions for us in total saving us loads of money and ensuring we saw the best places for what I'd explained we were wanting to do.
Fatima clearly works very hard as do her team, one lady in particular (beautiful woman) seemed to be working day and night, even knocking on our door to make sure we didn't miss breakfast and would be serving us dinner late into the evening. The food was a little limited on choice but what was available was cooked to a high standard and very fresh. Breakfast was basic but perfectly filling for a jam packed day somewhere in Morocco! Our room was a little basic but a true reflection of Marrakech and we wouldn't of changed it for the world. The pool is a lovely feature and I imagine is amazing in the soaring high temperatures of summer, there is some beautiful architecture throughout the Riad but there are a few things that could do with a little attention such as light bulbs and clothes left on the top terrace. Really you don't stay at this Riad if you are looking for 5* accommodation, you stay at this Riad if you want to experience real life Marrakech by staying crash bang in the middle of the maddening souks and having to find your way round to the main tourist attractions. You will be looked after should you want the help and my only tip would be to follow the map Fatima provides, also you will be guided by little scamps in the souks as they are poor and want your money, this is just part of life and you will get use to it. If you want the easier tourist life stay in a hotel if you want an adventure stay in Riad Amssaffah!
Thanks for taking such good care of us Fatima!
Kim and Tom

Ps - this trip was a surprise for my toms 30th and Fatima kindly arranged a surprise birthday meal for his on our arrival also when our transfer was late collecting us she couldn't of been more helpful, making us feel settled and calm bringing us pancakes and calling the transfer company and giving them a rollicking on our behalf.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 9, 2014

The riad is right in the midst of the medina. We had to walk for 5 minutes as a car cannot get down the narrows alleys. Once inside the riad all the noise and hustle and bustle is forgotten. Our room was on the top floor, it was quite big with a four poster bed, and big bathroom. Most days we had to ask for towels or toilet paper. On our last day we actually had both without asking! The riad is definately not 5*, but it does grow on you. The breakfast was fine, plenty of fresh bread, eggs, jam etc and lovely pancakes and orange juice.
We went on trips to the Essaouira and the mountains, both good. Walked and ate in the square most nights, but tried to get back before souks shut. BEWARE of people offering to show you the way as they get you lost, then ask for money. Fatima will give you a map and advice.

Room Tip: Ask for quiet room, top floor
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2014

Great place to stay. In the heart of the Medina. Fatima and her Very helpful staff made us really welcome. Highly recommended although this not a 5* Riad it is excellent value. Great food/restaurants nearby. There is a "doughnut" maker by the arch entrance that must be tried!
J&D

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 4, 2014

We had a traditional room on the top floor overlooking the courtyard. At first sight we were a little disappointed, but the room grew on you and the traditional furnishings, tho' a little tired, were charming. Fatima and her team were very helpful and friendly - and seemed to be permanently cleaning! The public areas were traditional but could have been a bit more comfortable - and would have been nice if the lighting was upgraded and the heaters kept on in the colder weather. We ate there on our first evening and were not disappointed with the Morrocan soup and chicken tagine, washed down with some acceptable beer and all reasonably priced. Location is grand - you are straight into the hustle and bustle of the Medina and only 15 mins or so from the "big square", yet indoors you would never know that as very quiet and tranquil. Would certainly use again.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Amssaffah

Address: 1, Foundouk El Melha, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #280 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riad Amssaffah 3.5*
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Also Known As:
Riad Amssaffah Marrakech
Riad Amssaffah Hotel Marrakech

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