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“What an experience!” 5 of 5 stars
Review of Riad Amssaffah

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Riad Amssaffah
3.5 of 5 Hotel   |   1, Foundouk El Melha, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #284 of 460 hotels in Marrakech
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“What an experience!”
5 of 5 stars Reviewed September 22, 2012

If you want to go on a relaxing, luxurious, stress free holiday to put your feet up, get away from it all and unwind, then don't go to Marrakech. Read no further, go and book an all inclusive 5 star in Spain or Turkey. This is not the place for you.

Now that I have the attention of those who are up for an adventure, up for something out of the ordinary, don't mind walking around endlessly, talking to locals, seeing how people really live in this city..I can continue with telling you how absolutely amazing our stay was at this Riad. Marrakech is a place where all your sense come alive. But it is not for the faint hearted. If you are the kind of person that gets really annoyed by being hassled constantly and doesn't like trying different kinds of foods, then honestly please don't come here. I came across a few too many tourists that constantly complained about their experience and this was one of the only things that ruined my stay here.

Me and my boyfriend came here in September 2012. The Riad is beautiful and is placed in the heart of the hussle and bussle. It is initially quite difficult to navigate around the area as the streets seem to look different at night. However, the staff are so friendly and go out of their way to help you. All you need to do is spend an afternoon walking around to find your bearings and you will be just fine. Also, don't be afraid to just speak to the other people staying at the Riad as you may find it really helpful taking advice from people who have been there for a few days. If you look lost, the locals will try to confuse you by telling you to go the opposite direction to where you are coming from, which can be off putting at first, but try to ignore it. Once you are confident with your navigation skills, you will find it really funny. Well we did any way. They just like the banter and I'm sure it's a funny - 'confuse the tourist' game for them. But honestly, I don't believe that these people mean any harm, and if you seriously get annoyed by any of the hassle, then just be stern and they will leave you alone.

The breakfast was really filling and kept us going through to dinner, which is a bonus if you're on a budget. We didn't eat dinner at the Riad, but we were told by a couple who had that the food was quite pricey and could have found something similar for much cheaper. Cafe Souk is an awesome, cheap and tasty place to eat about 5 minutes from the Riad...Ask Fatima to point you to the right direction. You will not be disappointed if you eat there.

When we arrived, we were given a choice between two rooms. One was a twin room, but was bigger than the double and had a fridge, so we chose that and just pushed our beds together. The bed was comfy, air conditioning worked and we had hot water every night except for the first night. Sometimes the water didn't run at all, and we had to wait until later for a shower, but this is something you need to expect if you're staying in a place like this. IT IS NOT SUPPOSED TO BE A 5 STAR LUXURIOUS STAY...so please don't expect that.

Don't be put off by the negative reviews of this Riad. The photos don't do it justice either. I would definitely come back to this Riad, it's in a perfect location and is just wonderful. However, it does take a certain type of person to really enjoy this kind of holiday. So please make sure you are 100% aware of what you are getting yourself in for. Read reviews, look at pictures, talk to people. If you're aware of what to expect, can handle a bit of hassle from locals and will find the funny side of getting a bit lost in a hectic city, then you'll have an amazing time. I'm so jealous that your adventure starts here. ENJOY!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 25, 2012

Booked this via Lastminute.com and it is satisfactory. Fatima (the third wife of the elderly owner) organised a car pick up from the airport. The driver spent the time texting instead of focusing on the road and ran down two men en route to the riad. We were sat in the back while a big row ensued. Fatima was less than sympathetic when we arrived. We ending up paying 50% of the agreed (high) price as we explained that we felt we had nearly been injured with such an experience. Throughout our stay we felt that the atmosphere was frosty, although Aziz the waiter was kind. He gets well tipped by tourists at the end of their stay and he is helpful so deserves it. The walk to the Djmaa El Fna is straightforward once you grasp it - and it takes a while. You get a lot of hassle from boys/men telling you the wrong way so they can step in and help you once you are lost. You end up paying for this with money or they get aggressive. Fatima has a hand drawn map but it is not that great. Ask a fellow tourist to tell you the way! If this had not been part of my lastminute.com trip I would get a riad nearer the square I think. Also one with slightly friendlier service.
Bonus was the gigantic bed. I did sleep really well here but did have ear plugs and an eye mask! Breakfasts are more than adequate.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed August 20, 2012

This is a great hotel, as long as you can find it through the souks! It took a couple of days, but we eventually found our way around. In Marrakech, you kind of just have to go with the flow and not plan on getting from A to B by a set time.

The staff were exceptional - I have nothing but good things to say about Fatima, Asma, Aziz and all the others. We felt like part of the family. Aziz tended to every need, any time of day or night.

The rooms were good (I believe we were in upgraded rooms) - large rooms, huge comfortable beds, working air con, good bathrooms. All very clean.

They really made this weekend a success!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Top Contributor
102 reviews 102 reviews
19 hotel reviews
Reviews in 32 cities Reviews in 32 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed August 19, 2012

Just got back from a week at this beautiful Riad. The staff are every bit as good as the location and decor. Owned by a Moroccan family, the food (extra cost apart from breakfast) is delicious and each room is different (but on the basic side). The cleaners and Aziz work extremely hard and take time to remember things about you if you spend time talking to them. The pool is perfect for cooling off and a short swim and the sun terrace is sparsely furnished but spacious and a great place to hear the call to prayer from the surrounding mosques (you can't really hear it from other parts of the riad). The location in the Medina amongst the souks is brilliant and they advise you to follow the Rue Moussaine to the Jemaa El Fna which takes 10-15 minutes. All round we had a fab time and would love to go back.

Room Tip: The double rooms have beautiful beds and make sure you ask for anything you don't have eg. fridg...
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 19, 2012

Arrived in the dead of night after having our luggage lost, everyone was very helpful. We stayed for a week in February 2012, the riad is in a great location for the souks, the decor throughout is lovely, plenty of places to sit and relax, good but basic roof terrace for sunbathing. When we were there the weather was too cold to go in the small pool but it would be great for dipping toes in the heat of summer.

Staff were great, especially a young boy who runs errands, he took us to the shop, helped us find taxis and put logs on the fire for us. We felt very welcome at all times.

Thoroughly recommend this Riad

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 10, 2012

we have just got back from a three night stay and in the short time there was made very welcome by all of the staff, who drew us little maps and walked us to local attractions, admitted finding your way back in the dark is an experience but there are plenty of people willing to take you back for a few dirham, i usually tipped between 10 and 20, there are around 13 to the pound so not a huge expence, we found this only added to the whole experience of Marrakesh. It was without a doubt the most eye opening and lively experience on holiday we have ever had the pleasure to be part of, and we will return next year to this riad with our four children as its definitely something everyone should experience.
A few things to be aware of are the men and youths who say they will take you to a place to eat/buy something or see something, totally do not believe anything they tell you as they are on to a tip from the bar or shop owner and will expect a tip from you as well, also if a shop keeper says 500 dirhams, offer what you think its worth as they are looking at how much thay think they can get out of you, be firm and polite and have a laugh with them and you usually can get a fair price. In my experience 500 dirhams can value the item at anything from 50 dirhams to around a 100.
Apart from that keep a very open mind and enjoy the whole assault on your senses.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
liverpool
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 5, 2012

booked here to stay with my mum for a week on the 28th of march, had read reviews before and expected a quite basic, small riad. we arrived about 8 o'clock and the minibus dropped us about 5 minutes away as the streets were too small for it to get down, one of the drivers helped with our suitcases and walked us to show us the way to the riad, to be honest we were quite scared as we were walking because it was very dark and there were a few men standing around the streets looking as we walked past but when we got into the riad it was lovely. very traditional beautiful Moroccan decor just as we wanted, it is also quite big with loads of seating space and a large roof terrace. the staff were all friendly and fatima was especially helpful making us a map of the best way to get to the square and around marrakech. breakfast was nice and the room was very clean, room cleaned every day and given new toilet rolls and clean towels each day. the souks are great and the big square is about a 10/15 minute walk away through these. best to get a taxi home after 8 o'clock, and make sure you tell the driver to take you right to the door. the moroccan people are very nice as long as you are nice to them and not ignorant like some people were, we stopped and spoke to them everyday and got to know them well. another thing i was worried about is what to wear, we thought we might have to be covered up to respect their culture but any clothes are okay. i wore shorts and vest tops many days and this was fine, i also seen a lot of people wearing this type of stuff. the weather wasnt great, quite warm but cloudy and rained a few nights. overall we had a brilliant time and would definitely come back to marrakech and riad amssaffah!!

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Amssaffah

Address: 1, Foundouk El Melha, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Restaurant Swimming Pool Airport Transportation
Hotel Style:
Ranked #284 of 460 hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riad Amssaffah 3.5*
Reservation Options:
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Also Known As:
Riad Amssaffah Marrakech
Riad Amssaffah Hotel Marrakech

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