After finally booking our holiday we were so excited to get our holiday started. We arrived at our Riad at around 9am, after a welcome and an offer of mint tea we wre both happy to be there. Waiting for our room to be cleaned we had a nose about and the riad seemed clean and the staff friendly.
We were taken up to our room only to be dissapointed by the dark,small pokey room that we were having to stay in for a week, my partner was not happy so I went to speak to the lady owner who was not at that point very helpful or friendly and was further told all rooms were in use and we'd have to stay where we were. Making the best out of it we unpacked and set out to explore.
After 3 days of my partner not being able to sleep on the uncomfortable bed I went to press the matter again with the lady but was told other people spent more money and therefore she would not put us in another room, (out holiday was a package,we would have spent the same!) she in the end offered one on the noisy ground floor without air conditioning(it was 35*c and above for the duration of our stay). He decided that we needed the air conditioning in the weather and that we couldnt move, so had to stay there.
The only thing that was good in this Riad was the night watchman who was there for 5days out of out stay, he was so helpful and always smiling, stopping for a chat to see how our day went and what we got upto. He recommended places we should visit and restaurants to eat in.
The cherry on top of the cake was with the lady's husband on our last night there, we asked for breakfast at 6.30am because our flight was early, he wasnt best pleased, he said that somone would have to get up to do it, that someone was him! When asked about a taxi to the airport which is 10mins away, we were told that it would be nigh on impossible to find one at 7am because it was Ramadan and all taxi drivers were sleeping at that time, so if we wanted a taxi we could do it through him but it would cost 200dhs, I questioned the price because it seemed expensive but knew we had to get to the airport, when the taxi arrived we loaded our stuff, the minute we hit the road there were taxi's everywhere, there was no way there would have been a problem to get one, we had been ripped off by using his 'friend', he would have had money out of it too. I was so angry by his lies and using Ramadan as the reason, when its supposed to be there religious holiday, Unbelievable!!
Overall the owners of this riad were shocking, the other staff were lovely and friendly. breakfast was good and Marrakech beautiful. It;s a shame so many good memories of our holiday will be clouded with bad one's.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.