On arrival we were seated in a waiting area where we waited.... We found our bags on the landing and showed ourselves into our room. The room was beautifully air conditioned and kept clean each day.. I was promised helpful English speaking staff, Internet Access, Bureau de change, credit/debit card facilities, jet stream spa pool and I got none of these. If you can speak French you should be OK but make sure you change your £'s into Dirhams at the airport. The Riad is located next to the local homeless hangout at night and poor man's jumble sale during the day both of which were very intimidating.