Just returned from a one week stay at this Riad. Saad and, in particular, Sybille (the owners of the Riad) did everything possible to make our stay lovely.
Upon arrival, we were greeted with beautiful music in the candle lit courtyard and fresh mint tea. It was too late to eat as we didn't arrive until around 11pm, but we were greeted warmly and given lots of information about Marrakech to take to our rooms. Sybille then offered to arrange a guide to show us around the Souks the following day, but upon checking, the guide was already booked, but that was not a problem.
We booked a superior twin room, which was tucked away from the courtyard by the pool. It felt very private and secluded which was lovely. Before settling, we were shown to the suite and offered it as an upgrade for a daily fee, which we decided not to do. The facilities in our room were traditional Moroccan in decor and the room was very comfortable. The air conditioning was powerful and very welcome as the weather was so hot! The shower pressure was also great and always lots of hot water as it's all solar powered. Came to love the call to prayer in the morning, but there was one wild bird that used to arrive daily which would chirp so loud, it felt like it was on our doorstep! Sybille explained that it was just a visitor, as the birds kept by the Riad in the beautiful courtyard produced the most relaxing sounds.
The courtyard itself is just a vision of peaceful tranquility. The central fountain was filled with colourful fresh flowers and lit beautifully at night. The night we ate our complimentary meal, Sybille and Saad arranged a little surprise in the courtyard which I shan't spoil on here but was very lovely!
The front door to the Riad is so unassuming, off a busy Medina street with mopeds and donkeys and a local sellers market. Complete chaos and noise. But when you step into the front door and through to the courtyard, it's like being somewhere completely different. Birds are chirping away, candles are lit and you can hear little-to-no noise from outside. The staff are incredibly attentive and are always on hand to help you out. There was only us and one other couple but at no point did the owners or the staff feel intrusive. In fact, Sybille was always around to chat to about Morocco or offer advice. We had dinner one night too, and the food was lovely.
There are no keys to the Riad provided, but you can ring the bell and be let in. Also there are no room keys provided, which unnerved us a bit at first but you soon realise that the place is so peaceful and well staffed that it's nothing to worry about.
Breakfast is continental style each day, different main items daily, and it's served on the roof terrace. The flies bothered us though (you'll experience house-flys all over the city, especially when eating) but Sybille happily moved our breakfast to the courtyard. Very accommodating indeed. Also, she was playing some beautiful classical music in the courtyard one morning. When I asked what CD it was, she proceeded to write down all the tracks for me so I could find them! Little touches matter, and this stay was full of them.
The Riad also offers a great rate of exchange when changing euros into dirhams. All in all, we just had such a lovely stay here. It is located in the northern part of the Medina, but you can get everywhere in the medina on foot, including the main square, or anywhere in Nouvelle Ville for about dh20 (2 euros). Sybille gives you a business card with the accommodation details on. If you get lost, you call and they can help you out. And in the medina - you WILL get lost!!
If you want to experience Marrakech in the way it was intended, don't go to a big chain hotel, stay in a Riad and experience true Moroccan hospitality. And if possible, stay in this one and let Sybille and Saad look after you they way they did with us.
Thanks for everything Sybille, from Chris and Elton