As per most of the other reviews this is a charming Riad - maintained to an excellent standard with an eye for detail. The owners and their staff quite rightly take pride in this lovely building and the service is welcoming and friendly - they will aim to meet every need.
We ate at the riad on a couple of eve's/lunchtimes and the food was superb - could not fault.
We had a tour arranged with two other guests on our first morning to get our bearings around the souks and museums - and also to find out way back from the main square where you invariably end up after a day meandering through the souks and streets - this was an excellent choice and really informative and full of hints and tips. The Thompson rep was not meeting us til 11 am the day after we arrived so we chose to do this trip starting at 9.30 and get our holiday underway and did not regret it. They were also on hand to arrange taxis or drivers or recommend local companies for trips.
We do plan to return to marrakech and this will most definitely be our first choice to stay on our return. We based our choice on other trip advisor reviews and were not disappointed.
Sybille gave us a tour of the house and showed us the other rooms - the suites would be lovely but to be honest all the rooms are decorated to a really high standard with a lovely welcoming feel. One word of warning - you will be woken by the call to prayer at 5am as there is a mosque in the next street - I took earplugs and slept right through it after the first night!