We are not ones to normally go against the trend but we didn't like Riad Catalina. The courtyard is lovely, especially at night when they make a huge effort placing candles and lamps around, creating a lovely atmosphere and the proximity to the Jemaa El Fna square and souk is just an easy, interesting 5 to 10 minute walk away. Our room, which was only just OK, was reached via a flight of dimly lit, steep, narrow, twisting steps with a hand rail which kept swapping from side to side due to the twists. Our bathroom was an obstacle course, with a step into it, another step to the toilet and two steep steps up to the shower followed by a very steep step down into the shower tub with no grab handles. The tub itself was made of a material and colour which resembled the old walls of Marrakech. The marble basin was chipped and looked grubby, the tap was loose which made altering the water temperature difficult. The only window opening to the outside was high up on the bathroom wall and reached by standing on the top step leading to the shower. Fortunatly although aged 65 and 75, we are fit.
Breakfast and the one evening meal we had there, was taken in a beautiful room off the courtyard (it was too cold to sit outside), but there are only coffee tables in this room which makes eating a meal uncomfortable, however we did see one couple sitting at a proper table in the courtyard one evening under a gas heater.
We decided not to complain or ask for another room, we were there for only 4 nights, it had been our choice to stay in a Riad, maybe they are all the same and when you see beggars in the square with hungry children or missing limbs, things are put into perspective. The last straw came on our last morning just as we about to leave for the airport when we were presented with a bill for 240 dirhams (about £18) for city tax. We tried to explain to the young man at the desk that this bill would have been paid by our tour operator but he didn't understand so he put me on the phone to his boss. I was greeted with ''I am the Manageress, why are you making all this trouble for us?'' I tried to explain but she kept talking over me and wouldn't let me speak. In the end we gave the young man the last of our Dirhams, kept for buyng coffee and snacks at the airport, we just wanted to leave Riad Catalina and Marrakech and go home.
The Riad has since apologised to our tour operator, admitted their mistake and refunded the money. Anyone can make a mistake but there was no reason for the manager to be so rude, we wil not be returning, our trip to Marrakech doesn't leave us with happy memories
Make sure you are fit!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.