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“Budget accommodation charging high rates” 3 of 5 stars
Review of Riad Mille et une Nuits

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Riad Mille et une Nuits
4.0 of 5 Guest house   |   53 derb toudgha | Riad Laarouss, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #711 of 1,057 Marrakech B&B and Inns
Somerton, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Budget accommodation charging high rates”
3 of 5 stars Reviewed May 7, 2011

After a good deal of research we settled on this Riad for our weeks stay in Marrakech. We chose it because of its location, the description of the accommodation and the ambiance it appeared to portray. Big mistake! We were met at the airport and had a smooth trip into the Medina. The Riad was only a few minutes from the road so it was not far to walk with luggage. On arrival we were greeted by mother and daughter. So up until this point all seemed well. However, once inside,we found the Riad to be very badly lit and dim. We were in the 'Sherazade Suite' which in fact was a small; double. The room was so badly lit that we could not see to work the remote control for the tv. and any chance of refreshing ones make-up was impossible! The bathroom was a good size but there was black mould on the concrete walls. As it was mid evening we decided to go straight out only to find that the square was a good 25 minutes walk. On our return we had to pass several groups of men gathered in doorways which was a bit unnerving The next morning we could not open the curtains on the bedroom window as the window directly overlooked the public area. Breakfast was served on the terrace which was a small tired looking area consisting of a few tables and two sunbeds and the only view was of the neighbouring buildings - really not pleasant. At this point we decided to relocate to a hotel outside the Medina (incidently this was 5 star and cost the same!) When we announced our intention to move, the daughter called in Laurence who spoke perfect english. We had paid for our week in advance through Booking.com and although we did not expect a refund we did feel that an agreement could be reached. Laurence informed us Booking.Com
would not allow cancellations. We did infact ring Bookng.com ourselves who advised that this was not the case. On relaying this information to Laurence she rang the 'owner' who flatly refused to refund us any monies. She did however refund us the commission that Booking.com would have taken. Laurence led us to believe that she was the manager but on reading other reviews on this site, she is described as the owners wife! I will say that she appeared to try really hard to help us but was very conscious that we were going to write a negative review. To sum up - we paid 537 euros for l nights stay in what we would describe as poor accommodation.
On the good side we spent an excellent 6 nights in a hotel just outside the Medina (which was still only 20 minutes walk into the square). There are some lovely restaurants in the new town offering very good Moroccan wines!

  • Stayed April 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Huizen, The Netherlands
1 review
5 of 5 stars Reviewed February 13, 2011

We booked the riad trough a booking site, after a few weeks I got an e-mail from Laurence the riad owner with the offer to pick me up at the airport.

When we arrived in Marrakech the cab driver was welcoming us at the airport. He brought us to the riad where Laurence and his wife welcomed us very friendly!

If you decide to go here I do advice you to take the taxi offer they charge you 200 dirham which is about 18 euro. If you do a lot of bargaining on the airport of course you can get it a bit cheaper but you never know where they take you... It is also pretty hard to find if you come to the Riad for the first time.

Laurence and his wife do talk very good French and English. On our first evening we had a dinner on the roof terace. The dinner was ok... not very spectacular but the quality was good, price a bit high for (24 euro's for tomato salad / chicken tagine / fruit salad)
The breakfast was good with every day freshly squeezed orange juice and pancakes.
The rooms clean and clean towels every day!
Staff very helpfull and freindly

For everybody who decide's to go here...a good stay can be expected

Thanks team of the Mille et une Nuits !

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wirral
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 8, 2011

The accommodation was very stylish and interesting. Quite stunning in fact. The owners have put a lot of effort into making it special. Photos don't do it justice. It is a high quality riad. It is off a very busy and pretty scruffy road, but that's Marrakech. Once in the riad it is quiet and serene, spotlessly clean and the bed was comfy. Its a bit nit picking but our room had dark grey walls and floor and wasn't the most cheerful decor..but the other rooms were much more colourful. The staff were extremely pleasant and welcoming. There were a couple of things to advise visitors about that might be helpful. The water heating only provided for one shower in the morning, so expect to share the shower or take it in turns! Also any extras such as meals (which were delicious) had an extra 20% charge for using any plastic card, so use cash. And in the winter, and autumn too I guess, the nights are cold and so was the riad, The air conditioning struggled to warm the room up and the public areas of the riad were uncomfortably cold. There isn't really a residents lounge, so we spent time in our room. (We were glad to have taken a travel kettle so we could brew up!) We wished we had taken warmer clothes, a couple of thick woolies would have helped. Overall though it was a very positive experience and to be recommended...

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Luis Obispo, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 18, 2010

I have traveled quite a bit, and am not hard to please. However, this riad was a huge disappointment, especially considering the price and target market.

Initially I thought the the riad was lovely. The two women, both named Fatima, were incredibly helpful and kind. The building was open and decorated nicely, and it was in a great location. However, my perception quickly changed. The room was supposed to be a suite and it was not; there were four of us staying in the room, which we confirmed prior to booking. Upon arrival, it was clear the "suite" could not comfortably accommodate four people. Further they charged us an additional 60 Euro per night for the two extra people, even though one of the individuals was on a shabby cot and the other three stuffed in a double bed. We were on a budget, and it was a holiday in Marrakech, so booking an additional room was not possible. There was rarely hot water, the Wifi did not work, the room was cold, and the riad was very noisy. Things got worse when we were given the bill for the room on our last night. We were charged for every amenity offered. This would have been fine, but we were given no notice. For example, we were told that tea was offered on the terrace in the afternoons. They failed to mention there was a charge for the tea. The same happened with our transportation to and from the airport--which was grossly overpriced. Neither issue was a deal-breaker, but certainly annoying. The major frustration came when we attempted to pay the bill. It is common for credit card machines to not work in Marrakech. We discovered this shortly after arrival. When we tried to pay our large bill with a credit card it was impossible to do so and the proprietor was completely UNWILLING TO HELP or ACCOMMODATE our needs. He refused to come the next morning to see if the credit card machine would work at that time (the problem was caused by too many people throughout the city using the internet connection--thus, it probably would have worked in the morning) or take our credit card number and charge the card when his schedule could accommodate the hassle. Further, we could not understand why he didn't forewarn us about the potential issues when we arrived. Trying to find ATM's that worked (they also often don't work in Marrakech) on our final night became a huge frustration especially because we were trying to attend a show that the riad booked for us. All amenities are paid for with cash; so we did not understand why he did not give us the option to pay for the room upon arrival. Overall, I left feeling frustrated and unhappy with the riad, even though I absolutely loved Marrakech.

  • Stayed November 2010, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fidenza, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 23, 2010

The riad was really nice and super clean! The decor was beautiful, very typical moroccan. It's a small riad with 5 or 6 rooms so you really get a lot of privacy. The breakfast on the roof top terrace was plentiful and quiet but there is no view of the city.
Overall we had a great experience and the staff was super nice!!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lija
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 1, 2010

Laurence runs this riad as her home and treats her guests as her friends who need the extra attention. It was a great pleasure to spend two nights at this place where the personnel treat you with so much care. The rooms are spacious and clean. Great value !

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Torquay, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 1, 2010

Wonderful riad hidden away from the hustle and bustle of the main square. It was about 10 minutes walk to the main square. The rooms were decorated in a traditional style with a modern twist. Staff and owners were very welcoming and helpful. We only ate breakfast there and ate mainly in the square in the evenings - but perhaps next time! Breakfast is served on a small roof terrace with views out over the city .This Excellent hotel offers everything you could want in Marrakech at a very resonable price.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Mille et une Nuits

Address: 53 derb toudgha | Riad Laarouss, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #711 of 1,057 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Mille et une Nuits 4*
Number of rooms: 5
Official Description (provided by the hotel):
PresentationRiad Thousand and One Nights, a traditional riad in the heart of the medina, the historic center of Marrakech.You will discover a discreet and elegant place, where everything has been designed for you and your well-being. Hospitality and modern comfort await you in this former private home to make your stay surrounded by restfulness and refinement The whole team wishes you the Welcome at our Riad.Staying at Riad Thousand and One Nights, is the beginning of an enchanting journey to the east. ... more   less 
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Also Known As:
Riad Mille Et Une Nuits Hotel Marrakech

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