After walking into Medina like lost lambs, unable to speak a word of Arabic or French, we were thinking how are we going to find this place?! Luckily, I spotted a gold sign that led the way. Walking through a few of the alley-ways, we found it, and walked into a peaceful, orange blossum smelling hub which was Riad Lotus Ambre.
I went to Marrakech with my parents for some culture and relaxation, and that is exactly what we got. Having never stayed in a Riad, we did not know what to expect. We were welcomed warmly by one of the employees, and shown to our rooms. The manager arrived, sat us down and explained everything we needed to know about Marrakech, what to do, what not to do, where to eat etc. She booked our restaurants for us, she ordered in special gluten free bread for my mother who has Celiac Disease (without us even asking), she arranged a day tour for us, she did everything. Her name was Magdouline Khaled Yahia, and after 1 day, she felt more like a friend. She went above and beyond a good level of service.
The Riad itself is small - only has 4/5 rooms which suited us fine as it felt like we had the whole Riad to ourselves half of the time! My parents' room didn't lock, but we were assured that the staff were trustworthy. We are usually quite security concious, but we just felt so comfortable we trusted them. We soon became friendly with the staff - whilst some of the ladies didn't speak English, we somehow communicated and they were absolutely lovely.
The Hammam was excellent. The food was cooked to our liking and taste. One day we had a craving for fries so they made it specially for us. The shisha was lovely and smooth. It was just so peaceful.
There were a few issues with the room. The air conditioning / heating on the first day didn't work. We were cold, but they immediately provided us with electric fan heaters. My room smelled of sewage from the old pipes - they immediately provided oil burners and candles giving of a beautiful orange blossom scent to remove the smell. The lighting in the room is poor and they were not the most luxurious rooms, but they were cosy and pretty. The beds were VERY comfortable.
So why did I give this place 5/5 instead of 4/5 even though there were a couple of issues with the room? Because when there was an issue, they sorted it immediately. And that is what I call good service. And all of the good things we experienced completely outweighed the very minor bad things.
If you want a peaceful, friendly and homely stay, I would definitely recommend this Riad.
- Official Description (provided by the hotel):
- In Marrakech just a stone's throw from Jemaa-El-Fna square and hidden away in one of the most ancient alleyways of the Old City. Whisper its name: Amber. The first of the Lotus Riads. A luxury guesthouse, but also an elegantly decorated palace concealed beneath the hustle and bustle of the city. An original Riad whose welcoming atmosphere and subtle comfort fits in perfectly with our Lotus chain philosophy, always a guarantee of quality and outstanding service. ... more less
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- Also Known As:
- Riad Lotus Ambre Marrakech
- Riad Lotus Ambre Hotel Marrakech