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“FIRST CLASS” 5 of 5 stars
Review of Riad Jonan

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Riad Jonan
4.0 of 5 Hotel   |   35 Derb Bzou | Rue de la Kasbah, Marrakech 40000, Morocco   |  
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20% off room rate
Ranked #71 of 460 hotels in Marrakech
deeside
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“FIRST CLASS”
5 of 5 stars Reviewed September 26, 2013

Just returned from a 5 day break with our friends and the Riad Jonan is the place to be. The staff are very good and attentive nothing is too much trouble from making sure you are ok to arranging taxis, trips etc. This Hotel is approximately 15 to 20 minute walk to the square and souks were it is a different world especially in the evening. Our flight was delayed and we were late arriving but Abdul found time to show us our rooms and even provided us with mint tea, coffee and sandwiches. Would have no hesitation in going back to this hotel and would certainly recommend

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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497 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2013 via mobile

Me and my partner chose Riad Jonan for our accommodation whilst on holiday in Marrakech. I have to say the reviews were spot on and I genuinely don't have a bad word to say.

The staff are incredible; very helpful, curtious and comforting.

The Riad itself is in a perfect location as the souks/square are only around 20min walk. The rooms are comfortable, good sized and equipped with ac and good storage space. They are cleaned and serviced regularly.

Upon our arrival we were greeted with a smile and amazing mint tea. This great service lasted through the entire stay and someone is always available to help/cater.

The wide range of excursions are incredible. We went for the quad bike (would love to go again!), sahara desert 1 night and the hamman spa.

Overall if you are visiting Marrakech for a vacation this is the best place to stay, amazing value for money and service which does not depreciate like some other places I have been to.

A massive thank you from Hussain & Sophie who had the pleasure of staying in room Oulidad :)

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Top Contributor
89 reviews 89 reviews
63 hotel reviews
Reviews in 68 cities Reviews in 68 cities
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed September 17, 2013

Riad Jonan is a beautiful riad with lots of character and a lovely roof terrace in central Marrakech. However, the service does fall short at times which is a shame as if they improved on that, this would be a really special place to stay.

We had arranged an airport pick-up with the owner prior to arriving. We waited....and waited....and waited at Marrakech airport for a transfer which didn't arrive before making our own way to the riad. This wasn't a problem but we wasted time at the airport waiting for a non-existent transfer and when we arrived at the riad, we were told that the transfer had picked up some people who were going to Riad Jona by mistake - I find this hard to believe as our flight arrived 30 minutes early and we were waiting in arrivals all this time and at no point did we see any sign for 'Riad Jonan'. We were offered an upgrade which was a nice touch, but from reading other reviews it seems that it's not the first time that the riad has failed to organise an airport transfer and it makes you wonder why they bother to offer it if they can't fulfill on it.

We'd had an early flight from London and were leaving Marrakech early the next morning to go trekking in the Atlas mountains, therefore we had booked the Moroccan traditional dinner for our first night at 7.30pm. We went onto the roof terrace at 7pm for a pre-dinner drink and told the waiter that we were the people who'd booked the dinner for 7.30pm. By the time 8.30pm came and no sight of our food, my husband went downstairs to try and find it and was told they'd set a table for us downstairs despite us saying we were eating on the roof terrace. Again it wasn't a massive problem and the food when it arrived was absolutely fantastic, but it just felt like a lack of attention on customer service on their part.

We were leaving at 8am the following morning to go to the Atlas mountains and were told that they didn't start serving breakfast until 8am (I don't think I've stayed in a hotel anywhere in the world where they don't start serving breakfast until 8am!) but they could offer us a basic breakfast (and it was VERY basic!) - again I found this showed a lack of customer service as we'd paid for breakfast but were unable to get the full breakfast which we paid for.

All in all, it is a lovely riad to look at but there is definite room for improvement with their service.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 18, 2013

My wife and I stayed at Riad Jonan for our short 3-day trip to Marrakech and had a truly enjoyable experience. We booked through Easyjet Holidays and were able to arrange a pickup from the airport by contacting them directly via email. On arrival, we were offered complimentary mint tea and were given a map and a crash course in getting around Marrakech. We were upgraded to the excellent Maleka room, equipped with a split AC to bear the harsh August summery days.

The staff - Hassan, Saeed and Abdul - were really courteous and went out of their way to help us. Hassan arranged an excellent trip to Ourika valley for us which I would highly recommend.

The Riad's location is really good to explore the city. Situated within the old town, it is a short walk from the souk. One tip I would add is that the shops nearer to Riad Jonan on Rue de la Kasbah seem to have better prices for souvenirs than the ones in the souk.

Room Tip: Would highly recommend the Malika room.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

We booked the riad through Thomas Cook and were not disappointed. The riad is just off the Rue de la Kasbah, is easy to find and a straight forward walk to the Jemma el Fna (20mins on average but 30-35mins in the evening human traffic). The Saadian tombs are on the same street as well as a very large fixed price store with currency conversion at a very good rate. Every member of staff at the riad was friendly and helpful with everything we asked about / for. There are many tours on offer through the city but the riad organised ours to the Atlas Mountains with our own personal driver and not only was it an amazing day, the price beat that offered elsewhere. The rooms were cleaned and serviced regularly. A very enjoyable stay.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 23, 2013

We Stayed in Riad Jonan in May 2013. We stayed for 6 days altogether using the Riad as a base to explore Marrakech and further afield in Morocco. When we booked were unsure about the location but it was only a 5/10 minute walk into the main square and we felt perfectly safe walking about the Medina. The staff were excellent; incredibly friendly and helpful. They all had a high standard of English, which was huge benefit in helping us plan trips. As we went away for a few trips we ended up staying in 3 of their standard rooms, all of which were clean and nicely decorated in an authentic style. Breakfast was included in our rate, which was really nice, with a good range of choices. We also had a meal in the Riad the night we arrived which amazing and enough to feed 20! We would definitely recommend this Riad to others.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 16, 2013

I had a wonderful holiday in Marrakech, and the riad Jonan was largely why I enjoyed my stay so much. The manager planned all my trips out of the city and booked those trips for me. The staff were very helpful and helped me tour the city with a very accurate map that they had designed. The breakfasts at the riad were plentiful and delicious .Fresh squeezed orange
juice each morning, and home made yoghort.The rooms were very comfortable and the staff very helpful and friendly. All the outside noise seemed to be drowned out , even on the roof garden.I had a very nice stay here and cannot criticise anything. Jane Dowse

Room Tip: What appears to be just a small house can be the most comfortable and delightful place to stay.
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Jonan

Also Known As:
Riad Jonan Hotel
Riad Jonan Marrakech
Riad Jonan Hotel Marrakech
Address: 35 Derb Bzou | Rue de la Kasbah, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#30 Luxury Hotel in Marrakech
#47 Family Hotel in Marrakech
#177 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Jonan 4*
Official Description (provided by the hotel):
Riad Jonan is a superb accommodation in the Royal Quarter of the Kasbah in Marrakesh. It offers you the comfort of a modern hotel with ten beautiful en-suite bedrooms with heating and air-conditioning in a sumptuous traditional Moroccan decor. ... more   less 
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