My boyfriend and I arrived here very early on a Sunday morning after a stressful journey (hungover, didnt set the alarm, nearly missed our flight which was then very hot with people fainting all over the place) greeted by a taxi driver waiting to take us straight to our riad at which we were then looked after from the word go. Hussain took our bags, gave us fresh coffee and went trough a map of the local area with us with suggestions of where to eat and the deal with taxis etc.. very helpful. Our room was gorgeous.. not the one we booked on line but better i think! Right next to the plunge pool. There is free wifi in the riad but that only works in the communal areas and not your room which was a bit of the shame but we spent most of our time at the riad on the roof terrace anyway. Breakfast was served there (which was amazing.. their coffee is the best I had in Marrakesh!!) and we watched a movie on the ipad one evening up there. The snack menu could possibly be improved with a few more lighter options but i enjoyed everything we ate there.
I would definitely stay here again if i were to return to Marrakesh.