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“NEW YEAR IN MOROCCO” 5 of 5 stars
Review of Riad Amira

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Riad Amira
4.0 of 5 Guest house   |   52, 23 Derb Benzina - La Kasbah | Medina, Marrakech 40008 , Morocco   |  
Hotel amenities
Ranked #417 of 1,080 Marrakech B&B and Inns
Panama City, Panama
2 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
“NEW YEAR IN MOROCCO”
5 of 5 stars Reviewed January 26, 2012

Whatever I write in my review, is nothing compared to reality. This Riad is top of the line. Her owner was very helpful, french descendant and lived in Spain for many years. Married a Morrocan and trust me, if ever in Marrakech, stop by this Riad, you won't regret it. From the room to the breakfast and decoration - THE BEST.

Room Tip: We stayed in Zimbad and Yasmin rooms and were very, very good!!!!!!
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 9, 2011 via mobile

Amazing nice riad with extremely very friendly staff and owner. They all do their utmost best to make your stay pleasant. We really enjoyed the cooking of the Berber lady (forgot her name sorry!!) Also our colleague guests were nice. The location of the riad is ????? But behind the door it's an oasis of rest and friendliness. The location is almost in the center of medina near rue Kasbah. When you want to experience the real Marrakesh, this is the location to be. Also the Place Jema el Fna is easy to find within 10 min walk. I will be back for sure!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bromsgrove, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 8, 2011

Summary: Extremely poor accommodation! Desperately in need of some tlc. Mouldy thin towels with holes in, mouldy walls, electrical sockets hanging off exposing wires, no shower, no hot water, no food available, prison style breakfast. Read on for further detail of my experience…

I have been to Marrakech and stayed in a Riad before so do have something to compare it to. Firstly, the location of the Riad is AWFUL and I felt totally unsafe at night walking from where the taxi drops you off to the door. I couldn’t find the Riad, it is not signposted and the dark unlit alley way you have to walk down is dodgy to say the least. In the alley way are men who hang around watching you and who follow you and there are lots beggars (one beggar who in the daytime lies directly outside the front door of the Riad). One man followed me (I am female and found this intimidating – in comparison I didn’t feel intimidated by being spoken to by the locals elsewhere in Marrakech) – he actually showed me to the door of the Riad and then demanded money. I didn’t have any change and he got cross demanding something else like a packet of cigarettes. I couldn’t simply walk into the Riad – the front door is always locked and shut and you have to ring a bell. It took around 5 minutes for someone to answer the door and get me away from this man.

I arrived at the Riad around 8pm. After a longish flight I was planning to get some dinner at the Riad and have an early night. I was told that unfortunately they couldn’t provide me with any dinner and I was informed that if I wanted to have dinner or lunch, I had to tell them in the morning so they could go and buy the food and cook it. I think its ridiculous you have to do this, how can I possibly know in the morning where I would be at lunch or dinner time and what I would want to eat? I asked if they had any snacks like nuts or crisps or something instead as I was really quite hungry and didn’t want to brave the dark alley way and strange man again to go out. I was told that they didn’t have anything at all for me to eat. So I went to bed on an empty stomach. The Riad should inform you of this rule in advance.

I woke up wanting a hot shower and some decent breakfast. I got neither! There was in fact no shower. Just a bath with a hand held shower head that doesn’t allow water to come out when you manoeuvre the head over your body. There was no hot, warm or remotely warm water. It was ice cold. So, I had to have an ice cold wash down in the bath. This allowed me to notice the stains all over the wall (see photos uploaded). I reached for a towel to dry off and warm myself up. The towel looked about 20 years old. It was a dingy colour, had mould all over it, was thin with holes in it and not something I wanted to touch my body. Also, the light switch was hanging off the wall exposing wires which made me nervous using the switch.

I dried myself using my dirty clothes from the day before and walked out for breakfast. I sat at a table in the courtyard which was pretty. The ‘pool’ is tiny (not a pool at all in fact and merely a square metre of water) and the floor of the ‘pool’ had bits all at the bottom and looked dirty – I would not want to go in it. I noticed that there was nowhere to sit in the sun – the courtyard was completely covered by trees and didn’t look like the sun would come down into it. I sat at the table for 10 minutes but nobody came so I got up to find someone to order my breakfast. I had to walk into the private area of the Riad to find someone. Having read the reviews on Tripadvisor I couldn’t wait for the quote ‘belly busting breakfast’. I was HUGELY disappointed. The lady brought me some coffee and apologised for the poor quality because it was out of a machine. I was given some bread and a pot of yoghurt (the smaller kind of individual pots you get in the UK). The yoghurt was plain yoghurt. Bread and a yoghurt just wasn’t what I was expecting. Don’t get me wrong I wasn’t expecting a full English fry up but perhaps the option of some eggs or a bowl of cereal to go with it would have been better. I mean come on, bread and a yoghurt?! And, if they had bread available at breakfast, why wasn’t I allowed to order some the evening before for a snack?!

I decided not to write the Riad off just yet and took a walk upstairs to visit the ‘beautiful roof terrace’ I had read about. All the furniture looked rusty and old, had no cushions on and the view was of what looked like building rubble.

I took a walk down the street of the Riad and decided that this was not a good place to stay. Having been to Marrakech before and stayed in another Riad of comparable price, I knew that this was way below the 4 stars it has quoted. I decided to cut my stay short and left the Riad immediately, checking into another Riad.

This place ruined the start of my break.

  • Stayed October 2011, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sana Fe, NM, USA
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 4, 2011

The Riad itself is very pleasant, with beautifully decorated rooms and common areas. Since Riads are very small - this one has 7 rooms and actually is larger than average - we felt as if we were staying in a private home. I left my laptop and my files in one of the living rooms when I went for a nap, just like I would at home.

The location is in a quiet alley, but just off bustling Rue de la Kasbah. From there you reach famous Jemaa el Fna Square in about 10 minutes on foot, an easy walk along busy streets. You will not get lost. All of this is within the Medina, the walled city of Marrakech, with all its charming noise and confusion. We always felt safe - the local people are actually quieter and less agressive than their reputation. This is a Moroccan city, definitely, but the people are very used to tourists.

The staff and the owner Alix were wonderful hosts. We had a lively 2 year old baby with us, and they had all the patience in the world when we asked for warm milk at two o'clock in the morning. We also had a wonderful dinner there one night, very romantic. They recommended and booked excursions with reliable drivers, we were very pleased.

Rid Amira is not a hotel and people who book this or any other Riad need to be aware of this. Riad Amira is a B&B, where you literally feel like you are staying in a private home with family - and a very nice family it is - at Riad Amira!

Room Tip: All rooms seem to quite similar in size
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaison-la-Romaine, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2011

The staff are very friendly and welcoming and happy to help organise trips. Its a beautiful riad and is like a haven, which is much needed after a day of hussle and bussle in the souks!Everything was perfect!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 20, 2011

Having read comments on trip advisor I was looking forward to staying at the amira, how very wrong of me!

The staff are indeed friendly but that is all I can say of a positive nature. The twin room was small with only abdouble bed and what looked like a collapsible, there was no shower just a shower head in the bath which only had cold water, there were holes in the towels, plaster coming off the wall. The hotel provide a very standard breakfast and if you want lunch or dinner you have to give them notice so they can go out and purchase the food. When asked if they had any snacks they said no.

The pool is on the ground floor and terrace on the roof and there is no real sun light coming through by the pool.

I left the hotel after one night and booked in somewhere that I stayed before.

I spoke to the owner who was rude when I told her our reasons for leaving she told me I was incorrect in saying there was no hot water and then said she wouldn't reimburse me it was my decision to leave.

All in all a hideous place that I would never recommend.

  • Stayed October 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alixsalvo, Owner at Riad Amira, responded to this review, October 24, 2011
I was very surprised to see such a disappointing review!
The guest were staying in one of our smallest rooms at the riad, rooms and dimensions are clearly stated on my website.
Our breakfasts are considered to be among the best in Marrakech and many guests (see from other reviews) say that they are substantial and set them up for the day! Not sure what the guest was expecting?
We do serve lunch or dinner at the riad, but we do need to be advised a little time in advance (2hours no more) in order for the cook to make the food. Traditional Moroccan food does take a bit of time to prepare but the taste is just amazing! (again see from other reviews)
Not to get confused, at the riad amira you are in a B&B, not a 5 stars hotel with 24 hour service!!
The pool at the riad is located in the patio on the ground floor, and it gets sun from morning to 4pm.
The guest called me on their first morning at the riad saying that they wanted to leave because they were not satisfied with the riad. I tried to understand why and they simply said that there was no hot water! I apologized and told them I was going to see what was wrong and get it fixed straight away, they did not want to hear anything and used it as an excuse to leave right away. I replied that according to my cancellation policies their stay was not going to be reimbursed!
I was not rude at anytime, I just think that the guests were simply disappointed to be in a riad, not in a big hotel with sun lounger around a huge pool! They did not appreciate the fact that they were not given their money back!
However, I understand that my riad cannot please all guests at all time! but I will carry on to do my very best!

Alix
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 19, 2011

At the price we paid we weren't expecting much - but on arrival we were absolutely blown away by this place. Really friendly staff, spotlessly clean, beautifully decorated, peaceful... Ticked all our boxes! Would highly recommend.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Amira

Address: 52, 23 Derb Benzina - La Kasbah | Medina, Marrakech 40008 , Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #417 of 1,080 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Amira 4*
Number of rooms: 7
Official Description (provided by the hotel):
The Riad Amira is composed of 7 beautiful individually decorated rooms blending the best of east and west. Only a short walk away from the Jemma El Fna square and easily accessible by car the Amira is perfectly placed to avoid the stress of the center while being close enough to stroll in when you desire. ... more   less 
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Also Known As:
Riad Amira Hotel Marrakech

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