We spent 5 memorable days at the Riad Eden in November. The Riad - its owners and staff - played a large part in making this a memorable experience. They demonstrated caring beyond measure. For example, when we arrived in Marrakech, we got lost. We called Emmanuel and his wife Helene, the young couple who own the Riad, on their cell phone. They happened to be in the Ville Nouvelle where we had ended up by accident,, and guided us to where they were waiting with warmth, humor and patience - much needed after a long and difficult drive over the High Atlas. They then: guided us to where we needed to drop off our rental car; magically managed to stash all of our luggage (we were 5 adults!) into their small van, a; drove us to the "bab" (gate) nearest the Riad; arranged for a porter to carry our bags to the Riad; and accompanied us to the Riad. We couldn't have done it without them.
Once you walk through the large wooden door of the Riad, leading into the courtyard, you enter a quiet, peaceful and charming inner sanctum, far removed from the bustle of the Medina.
We were with friends and had two comfortable, well designed and attractive rooms on the first floor overlooking the lovely inner courtyard. At the last minute our daughter decided to join us and when we requested an additional bed for our room, the response was "no problem". In fact we made several requests and this was always the response, and it was sincere. For example, our first night there, we suddently realized how tired we were and asked Emmanuel and Helene whether there was any way they could prepare dinner for us, despite the late hour. They said, with a smile "no problem". That night we ate a wonderfully prepared meal with good wine in the "Salon" a room we found cozy and that came to represent our home away from home.
This was the same room in which we ate a delicious breakfast every morning and in which we watched the US election returns with people from several other countries. When Obama won, we Americans celebrated with Belgians, Germans and Norwegians staying at the hotel, as well as the Moroccans and French who worked there. A wonderful experience.
Another example of the high level of service and caring: When our daughter was sick and had to stay in the Riad for most of the day, the lovely attentive staff, kept an eye on her and brought her tea and toast. We felt that she was completely safe and well cared for in their hands.
Whenever we needed a recommendation for a site, a hammam, a restaurant, etc., Emmanual and Helene were always well prepared and forthcoming. Their recommendation for the hammam, Les Bains de Marrakech, provided us with 4 luxurious hours we'll never forget.
The Riad is perfectly located - not far from the Jema el Fnaa, yet just enough off the larger Medina streets to afford some peace and quiet.
Marrakech came at the end of our trip, one that included a variety of diverse experiences (towns, countryside, desert, other cities, gorges and the High Atlas). We were a bit travel weary by the time we got there. The welcome we received at Riad Eden and the tranquility it offers, restored our energy and sense of adventure.
We grew very attached to the Riad, its owners, their baby, and the staff and intend to find an opportunity to return there as soon as we can.
We recommend Riad Eden very highly and hope that others will make it their home away from home as we did.
Willa (Zakin), Maggie and Christopher Hallowell
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- Also Known As:
- Riad Eden Hotel Marrakech