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“Tranquility and peace in the heart of the Marrakech madness !!” 5 of 5 stars
Review of Riad Lotus Perle

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Riad Lotus Perle
5.0 of 5 Hotel   |   22 Fhal Zefriti | Quartier Ksour-Medina, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #183 of 460 hotels in Marrakech
1 review
“Tranquility and peace in the heart of the Marrakech madness !!”
5 of 5 stars Reviewed October 10, 2011 via mobile

Marrakech is great. It's busy, noisy and mad, but great fun. The Riad Lotus Pearl is situated just 10 min walk from the main El De Fna square in the heart of the souks.
Every time we returned from the madness, we felt like we were on the most tranquil and peaceful place. The staff were wonderful and there for our every need 24 hrs a day. The rooms were beautiful, everywhere was kept constantly clean. Many thanks to Hafsa and her collegues for making us feel so welcome and looking after us. Would def recommend a stay at this wonderful Riad.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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89 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dorset
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 8, 2011

In a busy, noisy foreign city you need some quite place of refuge, and this hotel is perfect. Sitting on the sunny roof terrace for breakfast is so sheltered from the sounds of the street that you can forget you are in a city at all. In the early (February) evenings we shared a bottle of wine in an alcove next to a log fire by the side of the illuminated and fluttering central pool. The bleak high-walled lane that leads to the studded iron door of the hotel might cause some trepidation for the inexperienced traveller, but please trust the favourable reviews on this site. Having ordinary city life right outside your doorstep means that you get used to it so much quicker. The hotel is not for children, nor for people who want wide choice on an in-house menu, but it is perfect for adults who appreciate discrete but attentive service. Wine, as everywhere in the city, is expensive: expect to pay £25 a bottle for house red.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
97 reviews 97 reviews
65 hotel reviews
Reviews in 53 cities Reviews in 53 cities
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed February 6, 2011

Arrived 29th Jan and driver waiting as arranged, both driver and vehicle of good standard. Once arrived in Marrakesh we were taken to Riad Ambre and left for almost one hour in the central courtyard with no explanation - just told to wait, it was now 6pm and we only had one night in Marrakech.
Eventually the manager of Pearl arrived and informed us that there was electrical problems in Pearl and that the only option we had was to stay in Ambre, I have no idea if this was true ot not. This could have been handled much better, he could have rang us to explain on the phone once his driver had picked us up, he could have met us at the riad etc
We were shown the only suite and due to time and the fact we were told it was the only room available we stayed as there was no alternaive.
Once he had left we realised that the electrical wiring in the room was not safe, the plumbing was not fit for purpose, the lighting in the stairs did not work (Please see review of Ambre for more information).
6 texts, 5 phone calls to him to report this went ignored. It took me three days to get the email of their GM and to date I have not had a reply to my emails from him either.
Over all my impression of Lotus Group is - their properties are rundown, shabby and not fit for purpose. The staff and the management are un-professional and I would never wish to use them again.

Stayed February 2011, traveled as a couple
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london
1 review
5 of 5 stars Reviewed July 7, 2010

We stayed from the 24th to the 28th of June, the service was exceptional, the staff made us feel very welcome. Our room was stunning, I would definitely recommend this hotel to a friend, they enhanced our stay, and made Marrakesh a memorable trip for us. I hugged them when we were leaving, I only wish I could take them back to London with us.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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london
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 1, 2010

Fantastic Riad in the Northern part of the Medina, about a 15 minutes walk to Jemma el Fna through the heart of the souk.

We stayed for three nights and had the most fabulous time in this little Riad. They only have 5 rooms, and most of the time it feels as if you have the house to yourselves. Thuis place is perfect for a chilled out weekend. The staff is amazing, they never stop smiling, are super helpful and happy to go this extra mile to ensure you have the most pleasant stay. Don't miss the hammam, the two ladies are fabulous and worth every penny. We have only had breakfast, which was great and served on the roof terrace if you wished so. They really, really know how to look after their guests.
I can only recommend this Riad and would go back any time.

Re. trips we booked an excursion to the Ourika valley, which was amazing and should definitely be on everyones' list. The Riad booked a private car, with an English-speaking driver who didn't blow us away, as he was a little lazy and not into explaining things, but this was all made up by the local guide we hired to climb up to see the waterfalls, his name was Omar and he was fantastic, very knowledged and we felt super safe climbing up steep rocks in flip flops!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cockermouth, United Kingdom
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed June 13, 2010

This is a real find-an oasis in the middle of a busy city. We felt all our troubles melt away as we stepped through the solid, wooden door. Such friendly staff who would do anything we asked. The breakfast was really good. I would not hesitate to recommend this hotel-it was a home from home but much more plush and stylish!

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, England
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 6, 2010

This was classed as a 5 star Riad but I was disappointed. We went for a night before going to Atlas mountains. We arrived after midnight and I just wanted to get to bed. But on reflection when out of town, decided would prefer to move Riads. Was told this was not possible as everywhere in group was full, so was put in superior Kennedy Suite - basically another room and bathroom. This was actually no better than our first room. The bath was a ridiculous monstrosity (as it had been in our first room) and so was reduced to kneeling in it and hand-showering. Definitely not a 5 star experience. There was nowhere to store anything so kept most of clothes in suitcase for 4 days. There was a console table with drawers that didn't work and it was covered with fashionable clutter so no room to put anything. Attempts to push clutter in a neat corner to make room resulted in staff returning everything to same place and putting our things in the open drawers! ?! We did not try food as all we wanted to do was stay out as much as possible. The air-conditioner was rickety making all sorts of noise, plugs were hanging off wall, was all a bit 'not quite there'. Breakfast - be sure you like pancakes, 3 kinds of available. On the other hand, the staff were lovely and kind.

  • Stayed April 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Riad Lotus Perle

Also Known As:
Riad Lotus Pearl Hotel Marrakech
Riad Lotus Pearl Hotel
Riad Lotus Perle Marrakech
Riad Lotus Perle Hotel Marrakech
Address: 22 Fhal Zefriti | Quartier Ksour-Medina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#71 Luxury Hotel in Marrakech
#109 Family Hotel in Marrakech
#172 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Riad Lotus Perle 5*
Official Description (provided by the hotel):
Situated in the exclusive Dar Bacha district, Perle is walking distance from the heart of the city's famed Medina. Amidst the charming chaos that is in Marrakech lays a new retreat that offers escapism and privacy to those who want to experience everything that this chic, bohemian city has to offer. Perle is presented in a neo-classical, colonial style inspired by Starck, Baccara and decorated by the celebrated designer Antione Van Doorne. ... more   less 
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