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“good price, great location but poor service” 3 of 5 stars
Review of Royal Mirage Deluxe Marrakech

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Royal Mirage Deluxe Marrakech
5.0 of 5 Hotel   |   Rue Paris, Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #351 of 461 Hotels in Marrakech
2 reviews
“good price, great location but poor service”
3 of 5 stars Reviewed April 20, 2014

Its a great compromise between the really nice but incredibly expensive other hotels in the centre, as its reasonably priced and in a great location. But it looks a little tired now and needs a refurb especially the rooms. The showers look like they came straight out of the 70's. Although the worst bit was the service...we tried to have lunch by the pool (although the pool is excellent), and despite the waiter walking past us constantly and even acknowledging us after 30 mins of no menu we left and had lunch elsewhere...even the front desk didn't seem to care too much about it

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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257 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Johannesburg
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 14, 2014 via mobile

Following a great experience only one year ago, I am currently stating again at this hotel and must say the service has dropped beyond being acceptable.

I would find somewhere else if you would like working toilets, towels in your rooms and door knobs that don't break your feet!

Very disappointed.

  • Stayed April 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Salzburg, Austria
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 9, 2014

We booked this hotel through the internet hoping for a relaxing and comfortable stopover. Unluckily it is not worth its money. Breakfast is moderate, rooms are average (definately 4 stars max), the pool is nice though and the manager was friendly. Location is too far from the Medina, taxis are very expensive (5€ one-way).

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 27, 2014

Went with this option at the last min. Thinking it would be part of the same group pf Royal mirages in Dubai and boy was i wrong!

Service 4/10
Cleanliness - 3/10
Wifi - 2/10
Location of hotel - 8/10
Room Size - 6/10
Room design and interior - 2/10

Bottom line - Dont bother and only god knows how this hotel got 5 stars. Seriously more like 3.
Move to the Kenzi hotel which was great!

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Sydney, Australia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 10, 2014

I stayed here with my family last week. The building is beautiful, decoration is fantastic.
The rooms are good, bathroom needs to be change, but it's ok. But the service is quite bad. The restaurant the worst. They have a great hotel that is very poorly managed. Problems with the rooms when we got there, long time waiting at the restaurant just to take a table, and problems with reception when trying to pay with credit card. Unless they change the management, would never go back.

Stayed January 2014
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London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2013

Beautiful hotel, lovely pool, great service. Rooms specious, breakfast buffet on the terrace is lovely.
Con: people can smoke inside the hotel.
Don't take half or full board the food isn't good and pricy. It's easy to go to the medina, 10 min walk to eat there. The location of the hotel is great.

Room Tip: Request a room on the quiet side as there is a night club on the side of the hotel. From our room w...
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 10, 2013

Convenient location to downtown Medina and Gueliz neighborhood restaurants and Caffe most beautiful.
Large rooms with American large beds. About € 120 for 2 people. Add 10% VAT.
Poky rooms and noisy because of the elevator.
I found: A chair with a broken leg. Table lamp and floor lamp without wiring, ceiling spot lite not working, shower with water loss from the door, bath cap that does not close so unusable, toilet with continuously running water. The bedspreads
will never be washed?
Usual Hotel breakfast, jams of bad quality and over sweet, good bread.

Room Tip: Far from elevator noise
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Mirage Deluxe Marrakech

Address: Rue Paris, Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#139 Spa Hotel in Marrakech
#141 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Mirage Deluxe Marrakech 5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Royal Mirage Deluxe Marrakech Hotel Marrakech
Royal Mirage Deluxe Hotel Marrakech

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