When we arrived in the morning our room was ready, even though it says check in is at 3 pm, so that was definitely a plus after a long journey. The room, though, was not as good as expected. The toilet couldn't flush properly, the handbrake to the toilet didn't work and the door to the balcony couldn't be locked, which made us feel a little insecure. We reported this to the reception but nothing was fixed.
For some weird reason we couldn't get the orange pool towels that everyone else had, and there were many times where there was no staff in the pool bar. When they were there, it could take a really long time before you got the check or whatever you asked for.
The cleaning staff was very friendly and the room service was great, but overall we felt that we didn't get the same service as French speaking people did. We found out that this is very common in Morocco!
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- Also Known As:
- Royal Mirage Deluxe Marrakech Hotel Marrakech
- Royal Mirage Deluxe Hotel Marrakech