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“Not as good as you might think” 3 of 5 stars
Review of Royal Mirage Deluxe Marrakech

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Royal Mirage Deluxe Marrakech
5.0 of 5 Hotel   |   Rue Paris, Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #350 of 461 hotels in Marrakech
Horsens, Denmark
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Not as good as you might think”
3 of 5 stars Reviewed August 31, 2013

When we arrived in the morning our room was ready, even though it says check in is at 3 pm, so that was definitely a plus after a long journey. The room, though, was not as good as expected. The toilet couldn't flush properly, the handbrake to the toilet didn't work and the door to the balcony couldn't be locked, which made us feel a little insecure. We reported this to the reception but nothing was fixed.

For some weird reason we couldn't get the orange pool towels that everyone else had, and there were many times where there was no staff in the pool bar. When they were there, it could take a really long time before you got the check or whatever you asked for.

The cleaning staff was very friendly and the room service was great, but overall we felt that we didn't get the same service as French speaking people did. We found out that this is very common in Morocco!

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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248 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • English first
  • French first
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English first
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 28, 2013

Hotel is not maintained! Rooms are dirty and so many things broken. Pool area is nice but towels are old and dirty. Room service is extremely slow but staff is nice. We we were always missing towels and never got more even after asking 3 times. This is like a 2 star hotel with a very nice pool. Also location is a good one. I would not recommend.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 7, 2013

The best thing that happens every time i book a hotel online is to see in reality something similar to the photos posted and to the reviews i read. This is what happened to me. The hotel's interior is super authentic and colorful. Spacious hotel and room. However, Internet connectivity is little slow for the rooms with street view "they told me they have only suites with pool view" Rooms are spacious so it was ok to bring an extra bed for my 2 years daughter and still can move freely. The breakfast was good.

Room Tip: The internet was slow on the street view rooms. So, maybe you can try the pool view
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 6, 2013

At the start we had a bit of a shock, because we were given totally racked room (i am attaching photos), but we have asked for a change and when we got another room it was in much more decent condition.

Rooms and bathrooms are large in this hotel.

Price is very competitive.

You need to check if the Balcony door locks just in case before you settle in.

air conditioning worked well.

Location is good, 20 minutes walk to old city centre and 20 min walk to new city centre.

Breakfast was ok. Pretty standard, Included everything one would expect and nothing extraordinary.

Swimming pool is ok. Except that because it is an open pool in the middle of the city pigeons poop in it when they fly over it.

Service for drinks and snacks is slow, but at least nobody bugs you when you are near the pool are.

room service is good, always on time and very reasonably priced.

Hotel has not enough towels so when they clean the room they take the dirty once and bring you the clean once only after they are washed in an hour. but this is not a problem generally.

The entrance hall is nicely decorated and good to take photos and stuff.

Bug but is - Hotel does not smell good. Room smells with Clorine, hall smells with old textiles, breakfast rooms too.

I have seen they have cleaners everywhere but generally the hotel is a bit dirty.

I did not have a bad impression in general but initial shock from the fist room has staid unfortunately.

Oh yes, the spa. It is a bit overpriced, is in seller, smells with Chlorine, price list was dirty and only in French, woman who worked their did not speak English. not recommended.

if you know all this negative points and are ready for it then you will enjoy your stay.

Remember that this is not a 5 star.

Room Tip: check that the balcony door is looking. You would need to pay the city charge 5-7 Euros per perso...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 28, 2013

The hotel lobby and pool area is beautiful, however, the rooms don't quite match up. The room itself was dusty and dated. The bathroom was old and in need of an update. The breakfast was a average tastes with lots of choices. Had dinner once in their restaurant and it was a good but nothing spectacular.
Would I go back to this hotel? No, maybe not. There are better All inclusive hotels perfect for a relaxing vacation that is not too central, but the taxi fares there is reasonable cheap so when u want to get to central part of Marrakech jump in a cab!!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bristol, UK
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed June 11, 2013

Brief summary first...

This is a 2-3* hotel in good location but overshadowed by many, many problems, most of which could be solved by new management and a maintenance overhaul. For a romantic or relaxing trip, don't stay here. Pay a bit more for a real 5* hotel. I wouldn't go back.

--------------- Positives ---------------

Location. Walking Distance (30 mins max) to all sights in Marrakech and Gueliz/Hivernage or cheap taxi

Rooms cleaned well

Pool area pleasant and got a lot of sun all day long

Main areas looked magnificent (40 sofas in lobby), but like most other reviews say, this hotel
was probably amazing 20 years ago but once you get out of the communal areas, it all goes a bit wrong.

Pizzas by the pool really nice...as long as you aren't fussy about getting the food you actually order! We ordered pepperoni twice and received anchovies and olives! Some might complain but we like most food so just accepted it. The time we ordered a salad and got a plate of cheese, processed meat and olives had to be returned though.

The weird room round the back with all the amazingly extravagant furniture. Huge unused sofas and tables etc. You have to see it to believe it. Quite fun when a bit drunk!

--------------- Negatives ---------------

The MAIN negative points :

The adjoining nightclub downstairs pumped bass music throughout the hotel until 4:30am daily, and naturally people leaving made a good bit of noise too. Not their fault, but it didn't make for a relaxing sleep.

Service terrible throughout the hotel. Breakfast dishes not being cleared away, pool area littered with empty drink glasses etc, food orders coming back wrong, housekeeping leaving us with no towels in the room (twice), they just didn't seem to know (or care) what was going on.

Poorly managed hotel and clueless, sometimes rude, unapologetic staff. Receptionist was uninterested in solving problems.

Air conditioning did nothing to cool the room. It was basically a fan.

Hotel has generally been neglected and management are nowhere to be seen


--------------- The many small problems that could easily be fixed. If anyone cares i'm talking about room 127 specifically -------------

Smoky, mouldy smell in the corridors.

Key cards for the room failed every day and needed resetting.

A strong shoulder could easily break open the door to the room. Not great security

Main chair in the room was badly cracked and dangerously close to collapsing

One entire end of the bed's legs had totally buckled, meaning it sloped heavily to one end

The patio door's locks were no longer functional. Bit of a security issue again.

Shower door lock was broken so water poured onto the floor

Toiled door room lock had broken and handle was hanging off

They didn't have enough towels for the size of pool area. They kept running out and one guy -kept constantly collecting them in, drying them quickly, and folding them ready for use again.

Breakfast - glasses ran out, one day no spoons available, twice the juice ran out, most days mugs were given for cereal instead of bowls, everything ran out quickly, napkins not clean, tables not cleared so people had to sit indoors when there were many free tables outside.

--------------- Summary ---------------

Basically they need to spend some decent money on the rooms and sort them out. Then it would be worth the money

Room Tip: My advice if you do stay here, get a room overlooking the back of hotel, or pool, on top floor (prob...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed June 10, 2013

The location of this hotel is very good if you want to be between the Medina and the new part (Guilez), 10-15 minutes walk to either part. The area around the hotel is very quiet with a number of properties closed down.
The hotel is in need of an upgrade but is very well maintained and clean, service is not 5 star more like 3-4.
Worth it if you are able to book room for under £70 per night.
Book a room with pool view, alternative is a view of another block of rooms!!!
There is a supermarket nearby, hotel does not allow you to bring food/drink but will not inspect rucksacks

Room Tip: Pool view on the 3rd floor
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Mirage Deluxe Marrakech

Address: Rue Paris, Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#139 Spa Hotel in Marrakech
#143 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Mirage Deluxe Marrakech 5*
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Also Known As:
Royal Mirage Deluxe Marrakech Hotel Marrakech
Royal Mirage Deluxe Hotel Marrakech

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