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“I wouldn't go back” 2 of 5 stars
Review of Royal Mirage Deluxe Marrakech

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Royal Mirage Deluxe Marrakech
5.0 of 5 Hotel   |   Rue Paris, Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #355 of 462 Hotels in Marrakech
Bristol, UK
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
“I wouldn't go back”
2 of 5 stars Reviewed June 11, 2013

Brief summary first...

This is a 2-3* hotel in good location but overshadowed by many, many problems, most of which could be solved by new management and a maintenance overhaul. For a romantic or relaxing trip, don't stay here. Pay a bit more for a real 5* hotel. I wouldn't go back.

--------------- Positives ---------------

Location. Walking Distance (30 mins max) to all sights in Marrakech and Gueliz/Hivernage or cheap taxi

Rooms cleaned well

Pool area pleasant and got a lot of sun all day long

Main areas looked magnificent (40 sofas in lobby), but like most other reviews say, this hotel
was probably amazing 20 years ago but once you get out of the communal areas, it all goes a bit wrong.

Pizzas by the pool really nice...as long as you aren't fussy about getting the food you actually order! We ordered pepperoni twice and received anchovies and olives! Some might complain but we like most food so just accepted it. The time we ordered a salad and got a plate of cheese, processed meat and olives had to be returned though.

The weird room round the back with all the amazingly extravagant furniture. Huge unused sofas and tables etc. You have to see it to believe it. Quite fun when a bit drunk!

--------------- Negatives ---------------

The MAIN negative points :

The adjoining nightclub downstairs pumped bass music throughout the hotel until 4:30am daily, and naturally people leaving made a good bit of noise too. Not their fault, but it didn't make for a relaxing sleep.

Service terrible throughout the hotel. Breakfast dishes not being cleared away, pool area littered with empty drink glasses etc, food orders coming back wrong, housekeeping leaving us with no towels in the room (twice), they just didn't seem to know (or care) what was going on.

Poorly managed hotel and clueless, sometimes rude, unapologetic staff. Receptionist was uninterested in solving problems.

Air conditioning did nothing to cool the room. It was basically a fan.

Hotel has generally been neglected and management are nowhere to be seen


--------------- The many small problems that could easily be fixed. If anyone cares i'm talking about room 127 specifically -------------

Smoky, mouldy smell in the corridors.

Key cards for the room failed every day and needed resetting.

A strong shoulder could easily break open the door to the room. Not great security

Main chair in the room was badly cracked and dangerously close to collapsing

One entire end of the bed's legs had totally buckled, meaning it sloped heavily to one end

The patio door's locks were no longer functional. Bit of a security issue again.

Shower door lock was broken so water poured onto the floor

Toiled door room lock had broken and handle was hanging off

They didn't have enough towels for the size of pool area. They kept running out and one guy -kept constantly collecting them in, drying them quickly, and folding them ready for use again.

Breakfast - glasses ran out, one day no spoons available, twice the juice ran out, most days mugs were given for cereal instead of bowls, everything ran out quickly, napkins not clean, tables not cleared so people had to sit indoors when there were many free tables outside.

--------------- Summary ---------------

Basically they need to spend some decent money on the rooms and sort them out. Then it would be worth the money

Room Tip: My advice if you do stay here, get a room overlooking the back of hotel, or pool, on top floor (prob...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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274 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed June 10, 2013

The location of this hotel is very good if you want to be between the Medina and the new part (Guilez), 10-15 minutes walk to either part. The area around the hotel is very quiet with a number of properties closed down.
The hotel is in need of an upgrade but is very well maintained and clean, service is not 5 star more like 3-4.
Worth it if you are able to book room for under £70 per night.
Book a room with pool view, alternative is a view of another block of rooms!!!
There is a supermarket nearby, hotel does not allow you to bring food/drink but will not inspect rucksacks

Room Tip: Pool view on the 3rd floor
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 29, 2013

the worst room ever even it was a big room, we could hear everything from the people next door and this for a hotel with 5 stars, really pitty...breakfast was really average. Staff from the swimming were nice!

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 12, 2013 via mobile

Nice lobby and pool. The staff and service is the worst I have ever seen.
Compared to town the prices for drinks and food are steep.
My room was the worst. Shower broken, door to balcony broken, cracks in the wall and my bedding was dirty, safe isn't fix to the wall, so anyone can walk into my room via roof terras and take my safe.

Roomservice takes hours, had to go fetch it in the kitchen myself. We didn t have towels for a day.

Everytime you call front desk, they promise to help, but nothing happens. Called about 5 times. Just gave up later and accepted my fate.
We also had to share towels at the pool because, they didn't have enough. The hotel wasn't full.

The breakfast was ok, but the juice and milk they use the same as the day before, that is if you get any juice or milk. Around 9h00 everything is finished and doesn't get restocked, so just dried bread.

Don't eat in the restaurant, foods good but service is a disgrace and food are 3 times what you pay in town.

Will not recommend this hotel to anyone. This hotel is way past its former glory. Maybe new everything will help.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 1, 2013

We stayed in this hotel for 5 nights and there are not many things you can fault.
Big rooms, well serviced and great pool area.
Bar and room service prices are very reasonable, but you must ensure you negotiate the room rate before booking, as you can get a great suite for a great price.
Service and staff very nice and attentive. Room service a little slow but overall a majestic hotel and well worth a stay. We will return to this hotel in our next visit.

Don't hesitate to ask for any information.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Surrey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 30, 2013 via mobile

This hotel is past its best. i can imagine that at some point in time this hotel enjoyed some great moments, but I am afraid to say they look over. The cavernous entrance reception gives you a sense you are going to experience something amazing but then you are sadly disappointed as you are shown to your room. There seems to be a lack of soul about the place, a sense of doom almost, its hard to describe but it almost seems that they are operating in a closed hotel. The pool area is pleasant although you are subject to the road noise that runs behind the hotel. Getting a drink out here also is nearly nigh on impossible, unless you get up yourself and walk round the pool!

Be careful in Marrakech if you are a first time traveller here, there is a lot of crime and before you get a taxi, agree the price AND WRITE IT DOWN. A taxi driver tried to tell us that 15 was in fact 50, luckily we have some savvy about us and didn't get mugged by the irate aggressive taxi driver.

I would compromise the location of this hotel next time to enjoy a hotel with more opulent rooms and an accompanying atmosphere.

Stayed April 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 27, 2013

This hotel is not 5 star. It is 2 star by american standards and 3 star by european standards. The hotel at one time may have been nice but it appears to be deserted. On our way to our room through the service elevator, we passed some sofas that has sheets over them as if it was in the off season (but it was not). Our room was tired. I touched the light and part of the fixture fell off. The room was OK. But I looked at the sheets (they were clean it appeared) but then comforter and then blanket were really gross looking. It was simply not how it was advertised.
We took a walk around the pool and people were soaking up the sun, but again, it looked deserted by any staff. The pool bar was not in operation. We then went to the "spa" and it was disgusting! So dirty! In one room it looked as if there was a mattress on the floor. I would not have had a treatment there. And the prices they were asking for were higher than in London! We asked for a map at the front desk and they didnt have one. We eventually decided to leave because it simply was going to ruin our trip if we stayed there. Luckily we found a place last minute. The worst part about this hotel is that it says its 5 star and it is really not so you feel really let down when you get there. I knew this somewhat from reviews, but I just thought the pictures looked nice. The pictures are very misleading and quite simply must be old pictures because this is not how the hotel looks now. Until the management of this hotel steps up its game, I would definitely not stay at this hotel. It has potential but it seems to have been forgotten about.

Room Tip: I wouldnt recommend staying here. But if you do, try and get a room with a good view. The one we had...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Mirage Deluxe Marrakech

Address: Rue Paris, Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#142 Spa Hotel in Marrakech
#145 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Mirage Deluxe Marrakech 5*
Number of rooms: 225
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Also Known As:
Royal Mirage Deluxe Marrakech Hotel Marrakech
Royal Mirage Deluxe Hotel Marrakech

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