Brief summary first...
This is a 2-3* hotel in good location but overshadowed by many, many problems, most of which could be solved by new management and a maintenance overhaul. For a romantic or relaxing trip, don't stay here. Pay a bit more for a real 5* hotel. I wouldn't go back.
--------------- Positives ---------------
Location. Walking Distance (30 mins max) to all sights in Marrakech and Gueliz/Hivernage or cheap taxi
Rooms cleaned well
Pool area pleasant and got a lot of sun all day long
Main areas looked magnificent (40 sofas in lobby), but like most other reviews say, this hotel
was probably amazing 20 years ago but once you get out of the communal areas, it all goes a bit wrong.
Pizzas by the pool really nice...as long as you aren't fussy about getting the food you actually order! We ordered pepperoni twice and received anchovies and olives! Some might complain but we like most food so just accepted it. The time we ordered a salad and got a plate of cheese, processed meat and olives had to be returned though.
The weird room round the back with all the amazingly extravagant furniture. Huge unused sofas and tables etc. You have to see it to believe it. Quite fun when a bit drunk!
--------------- Negatives ---------------
The MAIN negative points :
The adjoining nightclub downstairs pumped bass music throughout the hotel until 4:30am daily, and naturally people leaving made a good bit of noise too. Not their fault, but it didn't make for a relaxing sleep.
Service terrible throughout the hotel. Breakfast dishes not being cleared away, pool area littered with empty drink glasses etc, food orders coming back wrong, housekeeping leaving us with no towels in the room (twice), they just didn't seem to know (or care) what was going on.
Poorly managed hotel and clueless, sometimes rude, unapologetic staff. Receptionist was uninterested in solving problems.
Air conditioning did nothing to cool the room. It was basically a fan.
Hotel has generally been neglected and management are nowhere to be seen
--------------- The many small problems that could easily be fixed. If anyone cares i'm talking about room 127 specifically -------------
Smoky, mouldy smell in the corridors.
Key cards for the room failed every day and needed resetting.
A strong shoulder could easily break open the door to the room. Not great security
Main chair in the room was badly cracked and dangerously close to collapsing
One entire end of the bed's legs had totally buckled, meaning it sloped heavily to one end
The patio door's locks were no longer functional. Bit of a security issue again.
Shower door lock was broken so water poured onto the floor
Toiled door room lock had broken and handle was hanging off
They didn't have enough towels for the size of pool area. They kept running out and one guy -kept constantly collecting them in, drying them quickly, and folding them ready for use again.
Breakfast - glasses ran out, one day no spoons available, twice the juice ran out, most days mugs were given for cereal instead of bowls, everything ran out quickly, napkins not clean, tables not cleared so people had to sit indoors when there were many free tables outside.
--------------- Summary ---------------
Basically they need to spend some decent money on the rooms and sort them out. Then it would be worth the money
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- Also Known As:
- Royal Mirage Deluxe Marrakech Hotel Marrakech
- Royal Mirage Deluxe Hotel Marrakech