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“Not 5 star and pictures are misleading” 2 of 5 stars
Review of Royal Mirage Deluxe Marrakech

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Royal Mirage Deluxe Marrakech
5.0 of 5 Hotel   |   Rue Paris, Hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #328 of 460 hotels in Marrakech
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Not 5 star and pictures are misleading”
2 of 5 stars Reviewed March 27, 2013

This hotel is not 5 star. It is 2 star by american standards and 3 star by european standards. The hotel at one time may have been nice but it appears to be deserted. On our way to our room through the service elevator, we passed some sofas that has sheets over them as if it was in the off season (but it was not). Our room was tired. I touched the light and part of the fixture fell off. The room was OK. But I looked at the sheets (they were clean it appeared) but then comforter and then blanket were really gross looking. It was simply not how it was advertised.
We took a walk around the pool and people were soaking up the sun, but again, it looked deserted by any staff. The pool bar was not in operation. We then went to the "spa" and it was disgusting! So dirty! In one room it looked as if there was a mattress on the floor. I would not have had a treatment there. And the prices they were asking for were higher than in London! We asked for a map at the front desk and they didnt have one. We eventually decided to leave because it simply was going to ruin our trip if we stayed there. Luckily we found a place last minute. The worst part about this hotel is that it says its 5 star and it is really not so you feel really let down when you get there. I knew this somewhat from reviews, but I just thought the pictures looked nice. The pictures are very misleading and quite simply must be old pictures because this is not how the hotel looks now. Until the management of this hotel steps up its game, I would definitely not stay at this hotel. It has potential but it seems to have been forgotten about.

Room Tip: I wouldnt recommend staying here. But if you do, try and get a room with a good view. The one we had...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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266 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 12, 2013

From the outside, you can see that this hotel is starting to show some wear. However, when you walk into the giant lobby in tremendous Moroccan decor you feel very comfortable. The front desk staff is great and gets you to your room fairly quickly. This is an old hotel, and all the walls are fairly thin. If the person next to you is carrying on a conversation, you can pretty much hear the whole thing. The beds are comfortable and usually the hotel is not full so you can get a quiet room. The rooms are big with wood floors. Free internet that works well in the room. The location isn't that close to the Medina, but it is in a very nice residential area with plenty of parking. This would be a 3 star hotel in any other country, but I gave it a 4 star because of its architectural splendor. One warning--we ate dinner in the hotel dining room because we were here fairly late. It took about an hour for our food to come. I have to say, everything was delicious and very fresh. You could tell it was just made. The breakfast is pretty good too. There is a very nice restaurant called MaiTai about a block away that is excellent. For 80 Euros per night, it is hard to beat.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Copenhagen, Denmark
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

It was a pleasure to stay at this fine hotel. Not all the furniture in the room was mint new, but the room was perfect with a nice balcony, big room, big bed, big bathroom, separate WC.
The dinning room was also nice and big.
Nice pancakes in the breakfast buffet.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Bristol
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 19, 2013

I really enjoyed my two night stay here, my room was massive and really well equipped, the bed was very comfortable, I slept really well.
I found the staff to be polite and attentive, the guy at reception in the FEZ was particularly helpful .
The pool area is great, lunch by the pool was very pleasant and quite reasonable, the beer is pricey but no more than other hotels I suppose.
Don't let any taxi drivers take you to 'the good place to buy', we ended up in a tacky glorified supermarket size pound shop.It then took us an hour to find the Souk, which is definitely the place to go!!

  • Stayed February 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 2, 2013

This hotel is well past its prime. Lovely building but dirty and disinterested staff. Food was not good. The same tray of cold meat appeared at breakfast three days running. Staff ignore you and all but one restaurant are shut. Pool area is lovely but no drinks available. Very tired, bathrooms need retailing and bedcovers are not clean.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 10, 2012

As others have stated, this is not a 5 star property as it is past it's prime, but for what the rooms cost, it is a huge bargain and still a very nice hotel. I felt the service was good, and enjoyed the hotels many amenities. The pool area was amazing and felt like an oasis. I spent my first 3 nights at a Riad in the Medina, and three nights here. It was a nice change. The location was still only a short walk from the historic sites, being just outside the city walls, but was also just a short walk to the newer part of the city. There are free computer terminals/internet in the lobby. The buffet breakfast was fantastic, with made to order crepes and omelettes. And did I mention the price??? I would definitely stay here again.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tirana, Albania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 6, 2012

I stayed for two nights in these hotel.Liked more.There is an interior more interasant.Traditional Decoration is very impressive.Also its location is very appropriate.arrives very easy to get in the walls of Medina approximately 7min and equally in the new part of the city. I think that is an experience not to be missed..

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Royal Mirage Deluxe Marrakech

Also Known As:
Royal Mirage Deluxe Marrakech Hotel
Royal Mirage Deluxe Marrakech Hotel Marrakech
Royal Mirage Deluxe Hotel Marrakech
Address: Rue Paris, Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#130 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Royal Mirage Deluxe Marrakech 5*
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