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“Avoid.” 2 of 5 stars
Review of Riad Lena & SPA

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Riad Lena & SPA
4.0 of 5 Guest house   |   8, Derb El Hammam | Riad Laarouss, Marrakech 40008, Morocco   |  
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Hotel website
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Hotel amenities
Special Price
50% off room rate
Ranked #271 of 1,071 Marrakech B&B and Inns
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Avoid.”
2 of 5 stars Reviewed January 2, 2014

I am very surprised to see many positive reviews here. Spent 3 nights here after 3 fantastic nights in a Riad in Fes. The building has a very run down feeling to it. Tiles and painting need serious refurbishment here and there. Decoration is very unclassy and rather cheap, including that of the room. Location is ok for the NW side of the Medina, some 15 minutes walk to Djemaa el Fnaa.

The appalling thing is the service. The manager is the only English speaker person in place, and he only works a few hours per day - in his absence staff are not allowed to do anything. We had to wait for over an hour to be taken to our room as he wasn't there when we arrived, and only returned after several frantic phone calls made by the Riad staff at our request. Dodgily, we were never asked to fill any registration form. Staff were also not allowed to check us out, so we had to accommodate in order to match the schedule of the manager for that.

Service was so lame we had to clean our breakfast table ourselves as their staff were really bad at doing so themselves. On departure we had to make the riad staff phone the manager so that he booked a 'green cab' for us to reach the airport - but he failed to do so, and didn't tell us. Instead one of the cleaning guys went outside and got a taxi from the street. He was suspiciously very adamant that we pay him in the hotel, before going out. After talking to the taxi driver I discovered he had kept half the money I gave him. Whether that's a 'commission' or a rip off, I'll never know. These guys are very unprofessional and I can only recommend to avoid this place.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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223 reviews from our community

Traveler rating
    154
    58
    5
    4
    2
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48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
5 of 5 stars Reviewed October 11, 2013

Riad was incredible staff amazing comfortable suite and ideally located for souks and jemaa el fna square strongly reccomend this location and riad.the riad was spotless the decor was very good and the breakfasts were delicious. Plunge pool and hot tub were brilliant after a hard day exploring and terrace ideal for a glass of wine to round off the day.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 3, 2013

So many things went wrong with this place. I am only giving this two marks because the room and riad was beautiful and the staff was friendly. Here is everything that went wrong:

1. They confirmed our pick up from the airport. No where to be found when we arrived. We called a few times and no one picked up. We waited about 45min to and hour. We then got a taxi and of course had to hire a guy to take us to the riad. They didn't say anything to us about not picking us up.

2. They do not tell you beforehand that if you want dinner at the riad you have to order in the morning (we arrived in the early evening). If we had known we would have made sure to order dinner via email before we arrived. But now when I think about it...they probably wouldn't have given us that since they didn't pick us up from the airport.

3. We told them we wanted to pay by credit card and they didn't let us upon checkout. I had to scrounge for cash. There was clearly a credit card machine on the desk. They should have told us beforehand that we NEEDED to pay in cash.

4. They overcharged us. When we got the final bill for the one night we stayed it was more than what was expected. He then told us it was for the breakfast. First of all, our breakfast was suppose to be included. Second, when I told him we needed to leave by 8am to go on our trek and that we needed breakfast at 7.30am he said not possible. Only to later find out that we could have. Third, we didn't get to even eat the breakfast.

5. We rented an apartment for 4 people. It was nice but beware that the shower does not have any covering.

It was just a disappointment. I am glad we only stayed for one night.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 15, 2013

If you travel to Morocco you must go to Marrakech, Fez and Essouaira; Marrakech and Fez for the hustle and bustle of the busy Medinas and the shopping (be brave with you bargaining guys) and Essouira for a seaside break from the cities. When in Marrakech and Fez be sure to stay in the Riads for a really authentic feel. Riad Lena is a fine example of a comfortable Riad about 10 minutes walk (once you get good at navigating around the Medina) from Jamaa el Fna (the main square). The plunge pool is nice to cool off in during the day and you'll find the breakfasts and the morning staff very pleasant. If you are not familiar with the Arabic architecture you'll be pleasantly surprised.

Room Tip: Book ahead. Send a confirmatory email about your arrival time and other requirements. Always have a...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
1 review
5 of 5 stars Reviewed September 10, 2013

Riad Lena is a GEM of a riad in the midst of the hustle and bustle of the Marrakech medina! Upon arrival after a long and painful overnight train ride from Tangier, my friend and I were greeted with hospitality above and beyond the Moroccan norm- delicious mint tea, pastries and cookies and even heaps of ice to soothe my swollen and dislocated knee. The attention to detail, personal touches and care for our comfort all around the riad and given to us by the manager and staff was unbelievable. Everyone truly cared how we were doing and continually offered to do anything to make the stay better - though it was already perfect and above &beyond anything we ever expected! Our room was beautiful and the breakfasts were delicious. Though the price may seem steep for Morocco, it is truly a steal for the stay and experience you get in exchange. We hope to be back again someday!

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guildford, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 13, 2013

Following our desert trip with Top Desert we had a 1 day stop in Riad Lena. Even with a single nights' stay we were impressed by the level of detail given to providing a gorgeous atmosphere (flower petals / beautiful sinks / refreshing plunge pool / bubbly terrace hot bath).The roof terrace was lovely (lounge area/sunbathing/meal facilities/hot tub) and provided meals (prebooked) and a bar service (beer in Ramadan!) and was a wonderful setting for a relaxing breakfast. The bedding was luxurious and the rooms were comfortably air-conditioned. The manager arranged a taxi to the airport for us and the riad porter helped with the luggage to where the taxi could reach (access by car not possible to the door). Our arrival had not been pre-arranged by us and a few teenagers on the streets (not linked to Riad!) offered help but were a bit pushy on how much they should be paid. The walk to the main square and souks was approx 15mins, but entertaining with all the shops.

Room Tip: Room for 4 on ground floor (lovely double and 2 singles) was nice for a short stay.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2013

We have just returned from a 4 night trip to Marrakech. Everything about our stay at the Riad Lena was perfect. The accommodation is beautiful with traditional Moroccan décor.

The roof top terrace provided a welcome retreat from the hustle and bustle of Marrakech life. The Manager, Abdel and staff were friendly and very helpful, nothing was too much trouble for them. Abdel provided a personal touch experience, making the effort to catch up with us on how our trips had gone, which he had organised and booked for us.

The Riad is situated an 8 minute walk to the square. We were provided with a map, however we were regularly taken off of our route with an adventure every time!

We would definitely recommend the Riad Lena for anyone looking to stay in traditional accommodation in Marrakech with a friendly, warm welcome. We will certainly stay here again when we return to Marrakech.

Elise & Carole

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Lena & SPA

Address: 8, Derb El Hammam | Riad Laarouss, Marrakech 40008, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #271 of 1,071 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Lena & SPA 4*
Number of rooms: 10
Official Description (provided by the hotel):
Nora, Philippe, Abdellatif welcome you to their house, ideally situated in the Medina near the DAR BACHA Palace and eight minutes from the markets and Place Jeema el Fna. The riad has been traditionally renovated with much thought given to your comfort. The riad consists of 10 air-conditioned bedrooms, furnished in pure Moroccan style. All rooms look on to the patio and the swimming pool permitting you to cool down after sunbathing on the terrace with views of the High Atlas mountains. A first class riad in the heart of the Medina and markets, with terraces, a swimming pool and easy car access.. ... more   less 
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Also Known As:
Riad Lena Hotel Marrakech

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