My husband and i arrived a bit late late at the airport and dint find our airport transfer we had arranged with the hotel, when we informed the hotel staff they were very apologetic and even checked with the driver only to find that he had made an error on waiting area. He was still at the airport waiting for us when we arrived at the hotel. The taxi from the airport overcharged us because normal fare should be 50-60 dirhams not 100-300. The taxi from the riad hotel is 20 during the day and 30 dirhams in the in the night is fare. We were met by one staff with curly hair, very professional, approachable and was willing to show us around the riad which was very beautiful in real life and very clean. We had to wait for our room as the previous people hadn't left and we were sat on the roof terrace and they offered us mint Moroccan tea. The hotel was authentic and very beautifully done, away from home feeling. The tortoise was same colour as the floor and I disagree that they were unkind with them, infact they were very playful with them and we had to walk carefully in the courtyard so we don't step on them. I came with my partner of 9 years and wasn't impressed when a young male staff asked me where my friend was, shouldn't assume marital status. We loved the breakfast set up and nothing we asked was too much. the young man gave us all advice we needed which we found helpful when we went to the medina and neighbouring little towns. We didn't eat at the riad but found amazing restraurants in the medina that served amazing food for 200 dirhams per person which is fare because the food was a lot of options, starter, main and desert. They cleaned our room during our stay and to our surprised the hotel exceeded our expectations, with large bedrooms, beautiful bathroom with Moroccan style. beddings very clean, towels changed and I had a one hour massage which was so relaxing, almost fell asleep. The lady was pleasant and very professional, she was not called out or disturbed at any one time. It was very quite, the whole riad hotel was so peaceful and you couldn't tell you were in Marrakech. The Hotel is hidden and we used the local boys to show us but be careful even though they were nice. by second day we could navigate where the hotel was and it made it exciting. will definitely stay there again.
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