EL Fenn a tardis in the medina . The moment you walk through the ancient wooden doors you are enchanted , the warmth and depth of the deep red coloured walls invite you in and in turn lead you to a gardened court yard , black and white tiled floor ,little birds singing at your arrival and yes ,watch your step, mind the tortoises .We were a large group (11) and to some that can be quite daunting but Allessandra was well organised, she has a way of putting you at ease and after a relaxing interlude we were shown to our rooms . Having seen all the rooms , I can say they all possess a charm, they are colourful and reflect the essence of Marrakech. El Fenn is as intriguing as the streets of Marrakech, a labyrinth of stairways balconies, courtyards and pools all leading to a pleasant surprise . The Hotel is well positioned to explore the medina but should you get lost ( likely) the way back to the hotel from the square is easy. This is when the main Pool or the rooftop come into there own . The pool is relaxing and offers a chance to cool down as does the rooftop in the evenings where you can sit back and unwind listening to the hustle and bustle in the streets below . When Allessandra was not around Carima was there to help .Nothing was too much trouble ,always a smile ,very efficient and professional but so so charming at the same time .Both make you feel at home which can be said of El Fenn . We arranged all our travel to various restaurants (including a lunch at Kasbah Tamadot) http://www.kasbahtamadot.virgin.com/ through Allessandra and Carima . Kasbah is well worth a visit lunch/dinner. I can only reiterate all the previous comments about the breakfast ,delicious .Our one and only collective gripe was the price of the drinks. If the beers /wine were half the price we would have stayed in the hotel a lot more in the evenings and spent a lot more than we did. Worth considering . A big thank you to Allessandra and Carima we all had a lovely time.