We stayed at El Fenn in August 2013 and my partner and I thoroughly enjoyed every minute of our stay at this unique Riad.
Firstly the location is perfect.It is within the Medina walls, but more importantly only 5 minutes walk from Jemaa El Fna Square with its vibrant nightlife, and the Souks. Although this may not seem essential, after a hot day or busy evening wandering around its wonderful to be so close to home without the bother of taxi's. Despite being so close to the bustle of busy Marrakech the Riad itself is quiet and tranquil.
The Riad itself is several houses joined together, built round 4 courtyards. It is simply gorgeous. Luxurious and comfortable without being ostentatious and at night the whole place is lit with candles and lanterns. The planting is gorgeous and the pools are a real haven.
The staff are, without exception helpful, courteous and unobtrusive. Nothing was too much trouble - they will serve you drinks or food where ever you like, whenever you like, and always with a smile and polite greeting. We did the cooking morning with the chef Hafid and it was great fun - informative & interesting.
Was there anything that could be improved? - only two small suggestions. Firstly none of the rooms have any locks and although there is a safe in each room its not large enough for a laptop and its a pain to put you valuables in it every time you lave the room. There is a doorman at the entrance to the Riad so we were not too concerned but I do think it would be worth considering locks for the rooms. Some instruction in the room about how to work the air -con/ phone system etc might also have been helpful. However I must add that every time we asked anything or needed anything it was instantly sorted out, again with a smile.
I would recommend the tour of the Medina - we hired a guide twice through the hotel. Both guides (Mustafa and Ali ) were knowledgeable, patient and provided us with an insight into Marrakech that we could never have achieved on our own. They also guided us unerringly though the maze that is the Marrakesh Souk!
El Fenn is not cheap, but for us it was worth every penny!
I truly hope to return to El Fenn in the future, we had a wonderful break there. Many thanks to all the staff who helped make this such a great experience.